Southwest Tank & Steel Fabricators, Inc.

Please see attached letter with explanation and email from customer that information has been received. Thank you for your assistance in this matter

Thank you for your email to the Revdex.com and for speaking with me today by phone regarding the policy referenced above. I appreciate the opportunity to address your concerns.I am enclosing the 1099-R forms emailing them today as you requested. Please accept our apology for the delay in...

getting them mailed to you.Additionally, we have added new and back-up phone representatives to assist us in answering the phones during this busy time of year.Thank you for your business and if you have any further questions or need additional assistance, please contact me at ########## and I will be happy to assist you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

A call was made to Mr. [redacted]s explaining that we had utilized the banking information that was sent.  The policy will not lapse and we will draft for the premium tonight.  Please see letter of confirmation attached.At this time, this has been resolved.

The requested funds are being sent today by overnight Fed-X with a letter of apology to the customer.  I have called him to let him know it is on the way.

I have e-mailed the Mr. [redacted] 2-7-17 and he has responded with his questions.  They have been answered as of end of day 2-7-17 by e-mail.  If I may of further assistance to Mr. [redacted] or the Revdex.com, please do not hesitate to contact me.  Thank you [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Tell us why here...Please see document/letter attached.  Thank youDear Sir/Madam: Thank you for your letter to [redacted] of May 12, 2015 regarding the policy referenced above. It has been referred to me for reply. Our records indicate that we indicated that we received the Annuity...

Surrender Request form on April 17, 2015 and our normal processing time in thirty (30) days. However, in researching the file we found litigation paperwork which needed to be addressed. Until the proper paperwork was received we could not move forward with the processing.I reached out to Ms. [redacted] on May 12, 2015 and explained the problem. She stated that a settlement had been reached in the litigation. I requested the settlement agreement and found that the payout of this policy was to be sent to Ms. [redacted]'s attorney and not to Ms. [redacted] which was shown in the original paperwork. This information was forwarded to our legal department for review prior to the payout which led to a further delay in the process. On Wednesday May 13, 2015 the settlement agreement was received and reviewed by our legal department with approval to proceed with the surrender of the policy. I then contacted the attorney for Ms. [redacted] to attain how the money should be sent. Mr. [redacted] responded via e-mail with the information needed. As of 1:00 PM Thursday May 14, 2015 the process has been completed and should be received by Mr. [redacted] no later than Wednesday May 20, 2015.National Western Life has completed the review of Ms. [redacted]'s complaint and had she been forthcoming with the litigation information in the beginning there would not have been a delay. If you have any further questions or need additional assistance, please contact me at [redacted] and I will be happy to assist you. Coridally, [redacted]Client Services Annuity Department

Ms. [redacted], I just left you a voice message and I do see that we have two requests.  It is very unusual for us to receive request in duplicate from each owner.  I see that we questioned it as a duplicate request for two different amounts and the processor was told to process each one separately.  That did not get completed.I have now requested a rush process for the $10,000.00.  It will be processed today, and should go out Wednesday overnight mail at our expense.You are certainly correct that the errors should not have happened. I will be following up to make sure this goes out for you. Once again my apology for our errors.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted]'s death occurred in August, 2016. [redacted] was the sole primarybeneficiary of both annuities. Before Mrs. [redacted] could submit her claims for payment,her death occurred in October, 2016.This complicated settlement of the annuity death claims and additional information...

wasrequested to be submitted by [redacted] and [redacted], to be reviewed with NationalWestern legal counsel. I did leave a message for [redacted] earlier in January, 2017 andthen on January 2ih, 2017, prior to receiving the inquiry from the Revdex.com, Icalled and left Mr. [redacted] a message that the claims had been approved for payment andchecks were being issued payable to the [redacted] and [redacted] Trust. The checks arebeing mailed today to the office of [redacted], Attorney at Law, as Ms. White had beenrepresenting the [redacted] family.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  [redacted] was very responsive to my complaint, and the check has nowbeen deposited to my account. I thank National Western's explanation from [redacted] and look forward to continued good service and communication. I also thank the Revdex.com for helping to resolve this issue.
Regards,
[redacted]

It is the processing procedure of National Western Life to take all requests in the order they come in.  Our normal processing time is fourteen (14) business days.  This request was done within our processing procedure times and is being Federal Expressed to the Ms. [redacted]...

today for overnight delivery.We apologize for the inconvenience this may have caused and would have processed it sooner if we could.  We do not hold requests but at this time of year we have an influx requests to process.  I have called Ms. [redacted], leaving a voice message, to let her know the funds are being sent today January 30, 2017.

Initial Business Response /* (1000, 8, 2016/02/23) */
We were hired to complete a very narrow scope of work. Install the finishing touches stopping short of installing the actual grass (sod) to include rework the grades of the septic system mound so he could easily mow, install a surface swale and...

gently grade and slope to the swale. Supply and install topsoil, seed and roll.
Superior Excavation honored the contract and provided good quality materials and excellent service in good faith.
From the customer
"I can write a cheque for it then, the points aren't worth $[redacted] ha ha. Did you want me to mail it off or did you want to come to our place in Cole Harbour and pick it up? Please advise. Once again, thanks for such a great job, tell your workers they have done a fantastic job.
[redacted]"
The customer did not follow through with the lawn care recommendation that would have produced a satisfactory result with growing grass in all area of the lawn, possibly with the exception of the areas that sank Figure 2.1. The lot conditions turned out to be very wet with an excessive volume of water presenting to the back of the lot resulting in a saturation issue. This preexisting issue was unknown and an unforeseen problem that developed. This condition resulted in significant settling issue causing areas of the yard sink after he landscape work was completed.
We understand that the customer is experiencing some hardship as a result of this. We made several courtesy visits to site to investigate the issue, with qualified personnel to advise the best course of action.
The company was not engaged to complete any site studies or drainage plans. The existing engineered plans were supplied with the septic design and were the basis for how the landscaping work was completed. No scope was included to make significant grade alterations, install drainage ditched/ interceptors. Figure 2.2
The customer engaged a company to complete a lot grade plan and design a drainage system to deal with the developing water issues. As a gesture, I supplied free of charge gravel for the drainage ditches.
[redacted]
Initial Consumer Rebuttal /* (3000, 10, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What this company failed to explain to you is, they were the company that cleared the lot for the build, did the grubbing, foundation work on the house etc. That is why we decided to go with them as they "Knew" the lot from the onset. They were hired to rework the grades (they cleared the lot to begin with) install longer slope to allow mowing. Move drainage swale to suite, set final grades to new swale. (had this been done correctly we would not have a water issue). Of course the work looked great the day after it was done, it was when the rain came and the yard flooded it was not so. I called as soon as it happened and was told "wait it will work itself out" well it never happened. T[redacted] Keep in mind its been on going 24 months now, Any person who spent what we did to have a job done would be a bit upset after numerous emails and calls not being answered. [redacted]
Final Consumer Response /* (4200, 14, 2016/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The QP2 who helped with the design of the ST500 as well as the builders representative of [redacted] stated it was a failure with the landscaping that was causing the water pooling and it needed to be fixed. [redacted] stated during this meeting "we are not here to lay blame to anyone but rather find a solution" [redacted] Again, no ownership is being taken by [redacted] and this is what I have been dealing with for the past 24 months.
Final Business Response /* (4000, 12, 2016/03/01) */
The company did complete the work as indicated by the client on behalf of the general contractor. The work was completed to the general contractor's specifications. All work was completed to the general contractor's specifications. The general contractor completed inspections and accepted that the work was completed and met with the provided specifications.
The company maintained a close watch on the property and the developing issues throughout the process. The general contractor and the QP2 provided the client with the remedy and the cause of the issue. The settling issue is not related to substandard workmanship or poor grade material provided in the landscaping contract.

Mr. [redacted], Here is the statement off of our website. I will order you an official statement but this is what you would see on the website. Please note that I have circled the current account value. Additionally, I have ordered another PIN number for you and it is being mailed out tomorrow. We have...

temporally placed your draft on hold as you requested. You may receive a bill. If so, it is your option to pay it or not. I will contact you tomorrow, Friday 7-10-15, after 11:00 AM CST to discuss any further questions you may have. Thank you for your patience and I sincerely apologize for the delay you have experienced with our call center. We are making every effort to resolve the issue with our vendor and have new call representatives in training to alleviate the call volume. Kind regards, [redacted] Annuity Client Services

Complaint: [redacted]
I am rejecting this response because:They are still...

referring to the request submitted by my sister -- which was a completely different request for an entirely different amount. My request is still pending. I mentioned this in my original complaint and they completely ignored it. To be absolutely clear, there were TWO SEPARATE REQUESTS: One filed by [redacted] (my sister) and one filed by me. Each request had our respective information -- different SSNs, etc. I have yet to receive funds for the request I submitted.This complaint needs to be reviewed carefully this time. I'm not sure how I can make this more clear. TWO SEPARATE REQUESTS, AND MINE IS STILL OUTSTANDING.
Regards,
[redacted]

July 15, 2015 [redacted] Subject:          Revdex.com ID:         [redacted] Policy No. [redacted] Insured: [redacted] Dear Ms, [redacted]: Thank you for speaking with me today...

regarding your policy referenced above. I appreciate the opportunity to assist you. I apologize for the inconvenience you have experienced. As discussed, I have requested a PIN number and it will be sent to you by regular mail. Please let me know if you do not receive it within 15 business days. Please be sure to send the Beneficiary change form completed and signed, Power of Attorney, and a letter of authorization regarding your Financial Advisor. Once all is received, we will change the beneficiary and send you an endorsed copy for your file. With the letter of authorization, a note will be placed on your annuity that will allow the call center representatives to be able to speak to him/her without you on the phone. Additionally, the Power of Attorney will also be noted on your policy to avoid confusion. Thank you for your patience's as we try to correct the problems with our customer service phones. If you have additional questions or need further assistance, please feel free to contact me at [redacted] and I will be happy to assist you. Cordially, [redacted] Client Services Annuity Department cc:          Complaint File [redacted] Revdex.com, Austin Texas.--