Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted] ***
Tell us why here...Please see document/letter attached Thank youDear Sir/Madam: Thank you for your letter to [redacted] of May 12, regarding the policy referenced aboveIt has been referred to me for replyOur records indicate that we indicated that we received the Annuity Surrender Request form on April 17, and our processing time in thirty (30) daysHowever, in researching the file we found litigation paperwork which needed to be addressedUntil the proper paperwork was received we could not move forward with the processing.I reached out to Ms [redacted] on May 12, and explained the problemShe stated that a settlement had been reached in the litigationI requested the settlement agreement and found that the payout of this policy was to be sent to Ms***'s attorney and not to Ms [redacted] which was shown in the original paperworkThis information was forwarded to our legal department for review prior to the payout which led to a further delay in the processOn Wednesday May 13, the settlement agreement was received and reviewed by our legal department with approval to proceed with the surrender of the policyI then contacted the attorney for Ms [redacted] to attain how the money should be sentMr [redacted] responded via e-mail with the information neededAs of 1:PM Thursday May 14, the process has been completed and should be received by Mr [redacted] no later than Wednesday May 20, 2015.National Western Life has completed the review of Ms***'s complaint and had she been forthcoming with the litigation information in the beginning there would not have been a delayIf you have any further questions or need additional assistance, please contact me at [redacted] and I will be happy to assist youCoridally, [redacted] ***Client Services Annuity Department
Initial Business Response / [redacted] (1000, 8, 2016/02/23) */ We were hired to complete a very narrow scope of workInstall the finishing touches stopping short of installing the actual grass (sod) to include rework the grades of the septic system mound so he could easily mow, install a surface swale and gently grade and slope to the swaleSupply and install topsoil, seed and roll Superior Excavation honored the contract and provided good quality materials and excellent service in good faith From the customer "I can write a cheque for it then, the points aren't worth $ [redacted] ha haDid you want me to mail it off or did you want to come to our place in Cole Harbour and pick it up? Please adviseOnce again, thanks for such a great job, tell your workers they have done a fantastic job ***" The customer did not follow through with the lawn care recommendation that would have produced a satisfactory result with growing grass in all area of the lawn, possibly with the exception of the areas that sank Figure The lot conditions turned out to be very wet with an excessive volume of water presenting to the back of the lot resulting in a saturation issueThis preexisting issue was unknown and an unforeseen problem that developedThis condition resulted in significant settling issue causing areas of the yard sink after he landscape work was completed We understand that the customer is experiencing some hardship as a result of thisWe made several courtesy visits to site to investigate the issue, with qualified personnel to advise the best course of action The company was not engaged to complete any site studies or drainage plansThe existing engineered plans were supplied with the septic design and were the basis for how the landscaping work was completedNo scope was included to make significant grade alterations, install drainage ditched/ interceptorsFigure The customer engaged a company to complete a lot grade plan and design a drainage system to deal with the developing water issuesAs a gesture, I supplied free of charge gravel for the drainage ditches [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) What this company failed to explain to you is, they were the company that cleared the lot for the build, did the grubbing, foundation work on the house etcThat is why we decided to go with them as they "Knew" the lot from the onsetThey were hired to rework the grades (they cleared the lot to begin with) install longer slope to allow mowingMove drainage swale to suite, set final grades to new swale(had this been done correctly we would not have a water issue)Of course the work looked great the day after it was done, it was when the rain came and the yard flooded it was not soI called as soon as it happened and was told "wait it will work itself out" well it never happenedT [redacted] Keep in mind its been on going months now, Any person who spent what we did to have a job done would be a bit upset after numerous emails and calls not being answered [redacted] Final Consumer Response / [redacted] (4200, 14, 2016/03/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The QPwho helped with the design of the STas well as the builders representative of [redacted] stated it was a failure with the landscaping that was causing the water pooling and it needed to be fixed [redacted] stated during this meeting "we are not here to lay blame to anyone but rather find a solution" [redacted] Again, no ownership is being taken by [redacted] and this is what I have been dealing with for the past months Final Business Response / [redacted] (4000, 12, 2016/03/01) */ The company did complete the work as indicated by the client on behalf of the general contractorThe work was completed to the general contractor's specificationsAll work was completed to the general contractor's specificationsThe general contractor completed inspections and accepted that the work was completed and met with the provided specifications The company maintained a close watch on the property and the developing issues throughout the processThe general contractor and the QPprovided the client with the remedy and the cause of the issueThe settling issue is not related to substandard workmanship or poor grade material provided in the landscaping contract
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted] ***
Tell us why here...Please see document/letter attached Thank youDear Sir/Madam: Thank you for your letter to [redacted] of May 12, regarding the policy referenced aboveIt has been referred to me for replyOur records indicate that we indicated that we received the Annuity Surrender Request form on April 17, and our processing time in thirty (30) daysHowever, in researching the file we found litigation paperwork which needed to be addressedUntil the proper paperwork was received we could not move forward with the processing.I reached out to Ms [redacted] on May 12, and explained the problemShe stated that a settlement had been reached in the litigationI requested the settlement agreement and found that the payout of this policy was to be sent to Ms***'s attorney and not to Ms [redacted] which was shown in the original paperworkThis information was forwarded to our legal department for review prior to the payout which led to a further delay in the processOn Wednesday May 13, the settlement agreement was received and reviewed by our legal department with approval to proceed with the surrender of the policyI then contacted the attorney for Ms [redacted] to attain how the money should be sentMr [redacted] responded via e-mail with the information neededAs of 1:PM Thursday May 14, the process has been completed and should be received by Mr [redacted] no later than Wednesday May 20, 2015.National Western Life has completed the review of Ms***'s complaint and had she been forthcoming with the litigation information in the beginning there would not have been a delayIf you have any further questions or need additional assistance, please contact me at [redacted] and I will be happy to assist youCoridally, [redacted] ***Client Services Annuity Department
Initial Business Response / [redacted] (1000, 8, 2016/02/23) */ We were hired to complete a very narrow scope of workInstall the finishing touches stopping short of installing the actual grass (sod) to include rework the grades of the septic system mound so he could easily mow, install a surface swale and gently grade and slope to the swaleSupply and install topsoil, seed and roll Superior Excavation honored the contract and provided good quality materials and excellent service in good faith From the customer "I can write a cheque for it then, the points aren't worth $ [redacted] ha haDid you want me to mail it off or did you want to come to our place in Cole Harbour and pick it up? Please adviseOnce again, thanks for such a great job, tell your workers they have done a fantastic job ***" The customer did not follow through with the lawn care recommendation that would have produced a satisfactory result with growing grass in all area of the lawn, possibly with the exception of the areas that sank Figure The lot conditions turned out to be very wet with an excessive volume of water presenting to the back of the lot resulting in a saturation issueThis preexisting issue was unknown and an unforeseen problem that developedThis condition resulted in significant settling issue causing areas of the yard sink after he landscape work was completed We understand that the customer is experiencing some hardship as a result of thisWe made several courtesy visits to site to investigate the issue, with qualified personnel to advise the best course of action The company was not engaged to complete any site studies or drainage plansThe existing engineered plans were supplied with the septic design and were the basis for how the landscaping work was completedNo scope was included to make significant grade alterations, install drainage ditched/ interceptorsFigure The customer engaged a company to complete a lot grade plan and design a drainage system to deal with the developing water issuesAs a gesture, I supplied free of charge gravel for the drainage ditches [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) What this company failed to explain to you is, they were the company that cleared the lot for the build, did the grubbing, foundation work on the house etcThat is why we decided to go with them as they "Knew" the lot from the onsetThey were hired to rework the grades (they cleared the lot to begin with) install longer slope to allow mowingMove drainage swale to suite, set final grades to new swale(had this been done correctly we would not have a water issue)Of course the work looked great the day after it was done, it was when the rain came and the yard flooded it was not soI called as soon as it happened and was told "wait it will work itself out" well it never happenedT [redacted] Keep in mind its been on going months now, Any person who spent what we did to have a job done would be a bit upset after numerous emails and calls not being answered [redacted] Final Consumer Response / [redacted] (4200, 14, 2016/03/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The QPwho helped with the design of the STas well as the builders representative of [redacted] stated it was a failure with the landscaping that was causing the water pooling and it needed to be fixed [redacted] stated during this meeting "we are not here to lay blame to anyone but rather find a solution" [redacted] Again, no ownership is being taken by [redacted] and this is what I have been dealing with for the past months Final Business Response / [redacted] (4000, 12, 2016/03/01) */ The company did complete the work as indicated by the client on behalf of the general contractorThe work was completed to the general contractor's specificationsAll work was completed to the general contractor's specificationsThe general contractor completed inspections and accepted that the work was completed and met with the provided specifications The company maintained a close watch on the property and the developing issues throughout the processThe general contractor and the QPprovided the client with the remedy and the cause of the issueThe settling issue is not related to substandard workmanship or poor grade material provided in the landscaping contract