Hello, My name is Joanne P [redacted] and I am with the Southwest University of Visual ArtsThis is a final follow up regarding Complaint # [redacted] The complainant requested a detailed statement and it was sent July 17, Our understanding is this complaint is resolvedThank you, Joanne P***Recruiting / Career PlacementSouthwest University of Visual Arts "SUVA"Albuquerque Branch CampusMarble NEAlbuquerque, NM [redacted] fax [redacted]
Complaint: [redacted] I am rejecting this response because: I have requested my information multiple times and not received it If they will not send me my documents I cannot gather them for review and the last meeting I scheduled at the school to deal with this turned into a meeting to get me to continue the masters program rather than helping me resolve this issueThis response from SUVA is unacceptable is just another way for them to give me the run around and continue not to release my file or financial information to me Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Regarding additional response to complaint # [redacted] Good Afternoon, We understand that the complainant is not satisfied with our responseThey state that they have requested a statement multiple times however have not received itPlease make sure when you are making your request to [redacted] /requestinfo that the correct email and mailing addresses are the same.After a student graduates, all communication is done on lineThe Albuquerque Campus is a branch campus so once a student graduates, all information is sent to the main campusPlease have the complainant request the information on line and the ABQ Branch Campus will follow up with a request as wellIf the complainant does not receive a statement with 7-business from the date the request was sent, please have the complainant call SUVA and let us knowWe will follow up on the statusWe would like to have this resolved as wellThank you very much! Student ServicesSouthwest University of Visual Arts "SUVA"Albuquerque Branch Campus [redacted] ***###-###-#######-###-#### fax [redacted]
We have received the complaint #*** filed with the Revdex.com and regret there is a misunderstandingWe are committed to doing everything we can to satisfy this student as we continue to abide by all government/state laws, rules and regulations. The following is a breakdown/of
events of this situation: • SUVA sent the student her statement of account ( per the students request) in March of 2015: Normally, SUVA requires all students to officially request their statement of account by filling out our specific formHowever, we decided to over-ride this procedure and send her statement based on her email request because we knew she was upset The statement is enclosed. • Recently we received the attached request for a statement of account from the student. I trust you can see that her handwritten notes indicate that the student received the statement we sent in March, because her notes clearly describe the structure of a SUVA statement. • The student’s parent applied for a $19,Parent Plus loan; the Government approved $8,840. As mentioned, we follow all Government rules and can only process the amount the Government approvesWe have no control over what the Government does or does not approveWe informed the parent that we believe the fact that the student was a second semester senior, and would graduate halfway through the academic year, may have had an impact on the loan amount because these government loans are for tuition and fees while the student is in schoolBut the parent would know more about the change in the amount awarded than we do, because they receive a notice about the funding prior to it being disbursedThat is why this is an issue between the parent/ student and the GovernmentThe parent and the student were displeased with the Government’s decision, but we can only comply accordingly. • The student stated that we have not met with her nor returned her phone calls or emails. We are truly disappointed to receive this complaint because we make every effort to respond to student concerns in a timely and considerate mannerWe feel we responded to this student appropriately and have attached all documentation of student correspondence/meetings (both in person and over the phone), returned and accepted phone calls with this student and/or her parents. • The student also stated she did not receive an exit package. I am including the email she sent stating she received the exit packet but refused to sign it because we did not give her our Registrar’s nameThe Government does not require a student’s signature on an exit packet so her refusal to sign is irrelevantHowever and in this situation it is evident we did send the exit packet and she in fact did receive it. • Currently the student has an outstanding tuition balance with SUVAWe are happy to meet with the student to discuss options for payment. We are truly committed to doing everything possible to resolve this issue and look forward to resolutionThank you for the opportunity to respond to this complaint. Sincerely, Southwest University of Visual Arts "SUVA"Albuquerque Branch CampusMarble NEAlbuquerque, NM 87110*** ***
***
Complaint: ***
I am rejecting this response because:
I have requested these documents, but the response has not come to meAlso the school informed me that I cant get this information if I owe the school a balanceAnd with the loans not processed correctly reflects I owe the school a balance so nothing threw this response gets resolved.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I have followed SUVA's procedure for requesting my information, I have been asking for it for two yearsIt was only recently that the school started asking for payment for requests and as I have already requested and been promised multiple times that I would receive my paperwork in 7-days this method of requesting is obviously not effective and I will not pay the school any more money to get my filesOther attempts to request my paperwork have been made though phone calls, email, the NMHED, and certified mailAnd yet, I still have not received any of the paperwork I have requested.However, attached is my most recent attempt to get anyones attention at the main campus and have my paperwork sent to me though SUVA's method of accessing the schools website, I requested unofficial transcripts and received an automated responseThe screen shot was taken yesterday, september 2nd, so it has now been days and no one from the main campus or the branch has contacted me through any meansMy mailing address, email, and phone number have not changed therefor the school has access to all of these means of communication but has stopped acknowledging any of my attempts to get in contact with someone to have this resolvedI also sent another email to SUVA on August 31st regarding unauthorized use of my image and a quote that indorse's the school, which I had never given nor did I give permission to use my image for the schools profit and advertising, in which I once again requested my informationThis process has been unnecessarily long and extremely frustrating, I just want this resolved in a timely manner.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
This email is in response to complaint #***We appreciate
all feedback as we are unaware of many issues unless they are brought forward.The complainant can go to the SUVA website and click the link "request info" and request a current payment history.Once they have received this statement then gather all supporting documentation and schedule an appointment to review the history.Please let us know if you have any questions.Sincerely,Student Services
Hello, I am responding to the request from complaint #[redacted]. We need to investigate further what could have happened with this correspondence as our records show that her exit packet was sent when she graduated which included her statement and her balance. However, we will generate another statement for her review. Please let us know if you have any further questions. Southwest University of Visual Arts "SUVA"Albuquerque Branch Campus[redacted]
###-###-#######-###-#### fax[redacted]
Complaint: [redacted]
I am rejecting this response because: I have requested my information multiple times and not received it. If they will not send me my documents I cannot gather them for review and the last meeting I scheduled at the school to deal with this turned into a meeting to get me to continue the masters program rather than helping me resolve this issue. This response from SUVA is unacceptable is just another way for them to give me the run around and continue not to release my file or financial information to me.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Regarding additional response to complaint #[redacted] Good Afternoon, We understand that the complainant is not satisfied with our response. They state that they have requested a statement multiple times however have not received it. Please make sure when you are making your request to[redacted]/requestinfo that the correct email and mailing addresses are the same.After a student graduates, all communication is done on line. The Albuquerque Campus is a branch campus so once a student graduates, all information is sent to the main campus. Please have the complainant request the information on line and the ABQ Branch Campus will follow up with a request as well. If the complainant does not receive a statement with 7-10 business from the date the request was sent, please have the complainant call SUVA and let us know. We will follow up on the status. We would like to have this resolved as well. Thank you very much! Student ServicesSouthwest University of Visual Arts "SUVA"Albuquerque Branch Campus[redacted]
[redacted]###-###-#######-###-#### fax[redacted]
Hello,This letter is in response to
complaint
#[redacted]All correspondence is directed to our website [redacted]/requestinfo. From there the graduate/student may request transcripts, payment history, and any other information related to their attendance at the Southwest University of Visual Arts, formerly known as The Art Center Design College.Please utilize this process for requesting the necessary information.Please also let us know if you have any questionsStudent Services[redacted]
Complaint: [redacted]
I am rejecting this response because: SUVA fails to understand what information I am requesting. I am not requesting a summarized total of all tuition charges, scholarships, and Title IV disbursements. I am requesting a line by line, so that I can verify the total sums that have been repeatedly sent to me. I believe there is an error on my account, and neither party can verify accuracy of charges until a line by line statement has been disclosed. The point is to show how the total numbers have been tallied. I have this information through March of 2014. I believe that my scholarships were incorrectly applied. The totals reflect this discrepancy, as my scholarships have not been credited with the correct amount for Summer 2014, Fall 2014, and Spring 2015. I am attaching my original statement request, in which I explicitly state, as I have in every request, that I would like to receive an itemized line by line list of tuition charges, scholarships, and government funds received. This attachment also includes the SPECIFIC document type in which I am requesting. This document is from SUVA Tucson. I fail to understand why they do not have the itemized information from March 4th of 2014 to May 15th, 2015.
For the record, I requested the first and last name of the person responsible with my exit packet information due to the FACT that I have never received a reply from anyone who answers the [redacted] email. When I have inquired to this email (which is the correct procedure to contact the SUVA administration) I receive no response. This includes responses via email, phone, or face to face contact. The only response is an automated email, notifying me student services will be in contact within 5-7 business days. Why would I send my information into the student services email, when I cannot verify that any SUVA employee sees or acts upon the information? The Revdex.com response is the first correspondence that I have received in response to my numerous written requests.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Hello, My name is Joanne P[redacted] and I am with the Southwest University of Visual Arts. This is a final follow up regarding Complaint # [redacted]. The complainant requested a detailed statement and it was sent July 17, 2015. Our understanding is this complaint is resolved. Thank you, Joanne P[redacted]Recruiting / Career PlacementSouthwest University of Visual Arts "SUVA"Albuquerque Branch Campus5000 Marble NEAlbuquerque, NM 87110[redacted] fax[redacted]
Complaint: [redacted]
I am rejecting this response because: Although I am glad to hear someone is going to look into my account I have email documentation in which I stated that I never received an exit packet, I also had an appointment with Joanne when I had learned other students had received exit packets and I had not, so that I could talk to her about it and was told then that it would be looked into and never received anything. I have also requested a copy of my entire file multiple times since then and to whom ever will be looking into sending me an exit packet I would still like a copy of that sent with it. So although it seems we have finally made some progress, I'd like to make it clear that I am once again requesting all of my documentation rather than just a bill. I look forward to receiving all of my documentation in a timely manner.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Hello, My name is Joanne P [redacted] and I am with the Southwest University of Visual ArtsThis is a final follow up regarding Complaint # [redacted] The complainant requested a detailed statement and it was sent July 17, Our understanding is this complaint is resolvedThank you, Joanne P***Recruiting / Career PlacementSouthwest University of Visual Arts "SUVA"Albuquerque Branch CampusMarble NEAlbuquerque, NM [redacted] fax [redacted]
Complaint: [redacted] I am rejecting this response because: I have requested my information multiple times and not received it If they will not send me my documents I cannot gather them for review and the last meeting I scheduled at the school to deal with this turned into a meeting to get me to continue the masters program rather than helping me resolve this issueThis response from SUVA is unacceptable is just another way for them to give me the run around and continue not to release my file or financial information to me Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Regarding additional response to complaint # [redacted] Good Afternoon, We understand that the complainant is not satisfied with our responseThey state that they have requested a statement multiple times however have not received itPlease make sure when you are making your request to [redacted] /requestinfo that the correct email and mailing addresses are the same.After a student graduates, all communication is done on lineThe Albuquerque Campus is a branch campus so once a student graduates, all information is sent to the main campusPlease have the complainant request the information on line and the ABQ Branch Campus will follow up with a request as wellIf the complainant does not receive a statement with 7-business from the date the request was sent, please have the complainant call SUVA and let us knowWe will follow up on the statusWe would like to have this resolved as wellThank you very much! Student ServicesSouthwest University of Visual Arts "SUVA"Albuquerque Branch Campus [redacted] ***###-###-#######-###-#### fax [redacted]
We have received the complaint #*** filed with the Revdex.com and regret there is a misunderstandingWe are committed to doing everything we can to satisfy this student as we continue to abide by all government/state laws, rules and regulations. The following is a breakdown/of
events of this situation: • SUVA sent the student her statement of account ( per the students request) in March of 2015: Normally, SUVA requires all students to officially request their statement of account by filling out our specific formHowever, we decided to over-ride this procedure and send her statement based on her email request because we knew she was upset The statement is enclosed. • Recently we received the attached request for a statement of account from the student. I trust you can see that her handwritten notes indicate that the student received the statement we sent in March, because her notes clearly describe the structure of a SUVA statement. • The student’s parent applied for a $19,Parent Plus loan; the Government approved $8,840. As mentioned, we follow all Government rules and can only process the amount the Government approvesWe have no control over what the Government does or does not approveWe informed the parent that we believe the fact that the student was a second semester senior, and would graduate halfway through the academic year, may have had an impact on the loan amount because these government loans are for tuition and fees while the student is in schoolBut the parent would know more about the change in the amount awarded than we do, because they receive a notice about the funding prior to it being disbursedThat is why this is an issue between the parent/ student and the GovernmentThe parent and the student were displeased with the Government’s decision, but we can only comply accordingly. • The student stated that we have not met with her nor returned her phone calls or emails. We are truly disappointed to receive this complaint because we make every effort to respond to student concerns in a timely and considerate mannerWe feel we responded to this student appropriately and have attached all documentation of student correspondence/meetings (both in person and over the phone), returned and accepted phone calls with this student and/or her parents. • The student also stated she did not receive an exit package. I am including the email she sent stating she received the exit packet but refused to sign it because we did not give her our Registrar’s nameThe Government does not require a student’s signature on an exit packet so her refusal to sign is irrelevantHowever and in this situation it is evident we did send the exit packet and she in fact did receive it. • Currently the student has an outstanding tuition balance with SUVAWe are happy to meet with the student to discuss options for payment. We are truly committed to doing everything possible to resolve this issue and look forward to resolutionThank you for the opportunity to respond to this complaint. Sincerely, Southwest University of Visual Arts "SUVA"Albuquerque Branch CampusMarble NEAlbuquerque, NM 87110*** ***
***
Complaint: ***
I am rejecting this response because:
I have requested these documents, but the response has not come to meAlso the school informed me that I cant get this information if I owe the school a balanceAnd with the loans not processed correctly reflects I owe the school a balance so nothing threw this response gets resolved.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I have followed SUVA's procedure for requesting my information, I have been asking for it for two yearsIt was only recently that the school started asking for payment for requests and as I have already requested and been promised multiple times that I would receive my paperwork in 7-days this method of requesting is obviously not effective and I will not pay the school any more money to get my filesOther attempts to request my paperwork have been made though phone calls, email, the NMHED, and certified mailAnd yet, I still have not received any of the paperwork I have requested.However, attached is my most recent attempt to get anyones attention at the main campus and have my paperwork sent to me though SUVA's method of accessing the schools website, I requested unofficial transcripts and received an automated responseThe screen shot was taken yesterday, september 2nd, so it has now been days and no one from the main campus or the branch has contacted me through any meansMy mailing address, email, and phone number have not changed therefor the school has access to all of these means of communication but has stopped acknowledging any of my attempts to get in contact with someone to have this resolvedI also sent another email to SUVA on August 31st regarding unauthorized use of my image and a quote that indorse's the school, which I had never given nor did I give permission to use my image for the schools profit and advertising, in which I once again requested my informationThis process has been unnecessarily long and extremely frustrating, I just want this resolved in a timely manner.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
This email is in response to complaint #***We appreciate
all feedback as we are unaware of many issues unless they are brought forward.The complainant can go to the SUVA website and click the link "request info" and request a current payment history.Once they have received this statement then gather all supporting documentation and schedule an appointment to review the history.Please let us know if you have any questions.Sincerely,Student Services
Hello, I am responding to the request from complaint #[redacted]. We need to investigate further what could have happened with this correspondence as our records show that her exit packet was sent when she graduated which included her statement and her balance. However, we will generate another statement for her review. Please let us know if you have any further questions. Southwest University of Visual Arts "SUVA"Albuquerque Branch Campus[redacted]
###-###-#######-###-#### fax[redacted]
Complaint: [redacted]
I am rejecting this response because: I have requested my information multiple times and not received it. If they will not send me my documents I cannot gather them for review and the last meeting I scheduled at the school to deal with this turned into a meeting to get me to continue the masters program rather than helping me resolve this issue. This response from SUVA is unacceptable is just another way for them to give me the run around and continue not to release my file or financial information to me.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Regarding additional response to complaint #[redacted] Good Afternoon, We understand that the complainant is not satisfied with our response. They state that they have requested a statement multiple times however have not received it. Please make sure when you are making your request to[redacted]/requestinfo that the correct email and mailing addresses are the same.After a student graduates, all communication is done on line. The Albuquerque Campus is a branch campus so once a student graduates, all information is sent to the main campus. Please have the complainant request the information on line and the ABQ Branch Campus will follow up with a request as well. If the complainant does not receive a statement with 7-10 business from the date the request was sent, please have the complainant call SUVA and let us know. We will follow up on the status. We would like to have this resolved as well. Thank you very much! Student ServicesSouthwest University of Visual Arts "SUVA"Albuquerque Branch Campus[redacted]
[redacted]###-###-#######-###-#### fax[redacted]
Hello,This letter is in response to
complaint
#[redacted]All correspondence is directed to our website [redacted]/requestinfo. From there the graduate/student may request transcripts, payment history, and any other information related to their attendance at the Southwest University of Visual Arts, formerly known as The Art Center Design College.Please utilize this process for requesting the necessary information.Please also let us know if you have any questionsStudent Services[redacted]
Complaint: [redacted]
I am rejecting this response because: SUVA fails to understand what information I am requesting. I am not requesting a summarized total of all tuition charges, scholarships, and Title IV disbursements. I am requesting a line by line, so that I can verify the total sums that have been repeatedly sent to me. I believe there is an error on my account, and neither party can verify accuracy of charges until a line by line statement has been disclosed. The point is to show how the total numbers have been tallied. I have this information through March of 2014. I believe that my scholarships were incorrectly applied. The totals reflect this discrepancy, as my scholarships have not been credited with the correct amount for Summer 2014, Fall 2014, and Spring 2015. I am attaching my original statement request, in which I explicitly state, as I have in every request, that I would like to receive an itemized line by line list of tuition charges, scholarships, and government funds received. This attachment also includes the SPECIFIC document type in which I am requesting. This document is from SUVA Tucson. I fail to understand why they do not have the itemized information from March 4th of 2014 to May 15th, 2015.
For the record, I requested the first and last name of the person responsible with my exit packet information due to the FACT that I have never received a reply from anyone who answers the [redacted] email. When I have inquired to this email (which is the correct procedure to contact the SUVA administration) I receive no response. This includes responses via email, phone, or face to face contact. The only response is an automated email, notifying me student services will be in contact within 5-7 business days. Why would I send my information into the student services email, when I cannot verify that any SUVA employee sees or acts upon the information? The Revdex.com response is the first correspondence that I have received in response to my numerous written requests.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Hello, My name is Joanne P[redacted] and I am with the Southwest University of Visual Arts. This is a final follow up regarding Complaint # [redacted]. The complainant requested a detailed statement and it was sent July 17, 2015. Our understanding is this complaint is resolved. Thank you, Joanne P[redacted]Recruiting / Career PlacementSouthwest University of Visual Arts "SUVA"Albuquerque Branch Campus5000 Marble NEAlbuquerque, NM 87110[redacted] fax[redacted]
Complaint: [redacted]
I am rejecting this response because: Although I am glad to hear someone is going to look into my account I have email documentation in which I stated that I never received an exit packet, I also had an appointment with Joanne when I had learned other students had received exit packets and I had not, so that I could talk to her about it and was told then that it would be looked into and never received anything. I have also requested a copy of my entire file multiple times since then and to whom ever will be looking into sending me an exit packet I would still like a copy of that sent with it. So although it seems we have finally made some progress, I'd like to make it clear that I am once again requesting all of my documentation rather than just a bill. I look forward to receiving all of my documentation in a timely manner.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]