Southwestern Consulting Engineers, LLC

Synopsis: Our sewer line at our residence became clogged and sewage backed up into our basementI had four companies come to our home to give estimates for repairing/replacing the sewer line from our house to the road(Two of those companies snaked the line.) Two companies use the procedure to dig a trench and replace all the sewer lineTwo companies use the procedure to reline the section of the line that was in better shape, and dig a trench and replace the short section that was in the worst shape – where the belly isWhich method they used (reline versus dig a trench and replace) didn’t seem to affect the cost significantly, in this caseHowever, that will depend on what you dig the trench through that gets destroyed (landscaping, driveway, trees, etc.) The costs given ranged from just under $4,to just under $13,Technicians from all companies were polite and acted professionallyWhen you have sewage in your basement, it is understandable that you might spend a few extra dollars to get someone to come in quickly and unclog itBut please remember, if you think you need to replace your sewer line, there is generally no hurry in having it done since your line was just clearedTake your time and get or (or more) estimatesResearch the companies and the methods they useI don’t know if I should call the repairmen technicians, or if they should be called salesmen This company: Roto-Rooter recommended we replace our sewer lineIt had the highest cost to repair/replace the sewer line, over three times that of the lowestOther companies stated that Roto-Rooter exaggerated the severity of the belly and the amount of rootsOther companies said the sewer line did not need repaired I signed a contract with Roto-Rooter but when the technicians left, I realized I had acted hastilySo I called their office the next morning and they allowed me to cancel the contract since they had not startedI did not have to plead or make threatsThey just politely asked me what I wanted them to do with my check (for half the value of the project) that they had not cashed yetI simply said please write Void on it and return it to me Later, the technician who wrote the invoice called me and asked what the problem wasI said I was investigating an alternate methodHe was polite, but you could hear the anger in his voice, assuming he had lost credit for a sale Roto-Rooter was the only company in which the technicians did not wear disposable booties over their shoes to prevent tracking the sewage into our home Would I recommend? No

Xavier, Aaron, and Tyler on the team at Roto Rooter really helped us out during a trying time for our family, we highly recommend their services

Very professionalThe owner, Xavier, came out to diagnose my well problemHe didn't charge me for the pressure switch he replaced and gave me solid advice on the next steps, as the problem fell into a category of things his business doesn't doVery polite and professional, I highly recommend them

Called roto rooter for a main clog they were professional and friendlyThe got it cleaned out and even cleaned the crap off the floorK [redacted] and X [redacted] were the techs that was hereGreat job will highly recommend

We are in receipt of the complaint filed. Roto Rooter warranties all of our work and this job was under warranty. Unfortunately, the customer did not call us back out to discuss the issue of the pump not working, but instead called and got an opinion from "another company". It was that... "other company" opinion that Roto Rooter had installed the check valve backwards. We would have at no charge come back out and checked into that situation ourselves, but we were not given that opportunity. We performed the install work requested by the customer, tested the pump and saw water slowly being pumped and that it would take approximately 2 hours. It was all working properly at the time. We would never have deliberately made a mistake. We stand behind all of our work and if a customer is ever dissatisfied with the technician on-site, we offer our General Manager to visit the site and work directly with the customer to rectify the situation.

They arrived within minutes of appttimeAll options were thoroughly explainedThey stayed until I was satisfied with the job done

John came out to fix our drain, extremely pleasant, very helpful and got the job done! Will definitely use them again!

Called roto rooter for a main clog they were professional and friendly. The got it cleaned out and even cleaned the crap off the floor. K** and X[redacted] were the techs that was here. Great job will highly recommend.

Synopsis:
Our sewer line at our residence became clogged and sewage backed up into our basement. I had four companies come to our home to give estimates for repairing/replacing the sewer line from our house to the road. (Two of those companies snaked the line.) Two companies use the procedure to dig a trench and replace all the sewer line. Two companies use the procedure to reline the section of the line that was in better shape, and dig a trench and replace the short section that was in the worst shape – where the belly is. Which method they used (reline versus dig a trench and replace) didn’t seem to affect the cost significantly, in this case. However, that will depend on what you dig the trench through that gets destroyed (landscaping, driveway, trees, etc.) The costs given ranged from just under $4,000 to just under $13,000. Technicians from all companies were polite and acted professionally. When you have sewage in your basement, it is understandable that you might spend a few extra dollars to get someone to come in quickly and unclog it. But please remember, if you think you need to replace your sewer line, there is generally no hurry in having it done since your line was just cleared. Take your time and get 3 or 4 (or more) estimates. Research the companies and the methods they use. I don’t know if I should call the repairmen technicians, or if they should be called salesmen.
This company:
Roto-Rooter recommended we replace our sewer line. It had the highest cost to repair/replace the sewer line, over three times that of the lowest. Other companies stated that Roto-Rooter exaggerated the severity of the belly and the amount of roots. Other companies said the sewer line did not need repaired.
I signed a contract with Roto-Rooter but when the technicians left, I realized I had acted hastily. So I called their office the next morning and they allowed me to cancel the contract since they had not started. I did not have to plead or make threats. They just politely asked me what I wanted them to do with my check (for half the value of the project) that they had not cashed yet. I simply said please write Void on it and return it to me.
Later, the technician who wrote the invoice called me and asked what the problem was. I said I was investigating an alternate method. He was polite, but you could hear the anger in his voice, assuming he had lost credit for a sale.
Roto-Rooter was the only company in which the technicians did not wear disposable booties over their shoes to prevent tracking the sewage into our home.
Would I recommend? No

Very professional. The owner, Xavier, came out to diagnose my well problem. He didn't charge me for the pressure switch he replaced and gave me solid advice on the next steps, as the problem fell into a category of things his business doesn't do. Very polite and professional, I highly recommend them.

Xavier, Aaron, and Tyler on the team at Roto Rooter really helped us out during a trying time for our family, we highly recommend their services.

We are in receipt of the complaint filed. Roto Rooter warranties all of our work and this job was under warranty.  Unfortunately, the customer did not call us back out to discuss the issue of the pump not working, but instead called and got an opinion from "another company".  It was that...

"other company" opinion that Roto Rooter had installed the check valve backwards.  We would have at no charge come back out and checked into that situation ourselves, but we were not given that opportunity.  We performed the install work requested by the customer, tested the pump and saw water slowly being pumped and that it would take approximately 2 hours.  It was all working properly at the time.  We would never have deliberately made a mistake.  We stand behind all of our work and if a customer is ever dissatisfied with the technician on-site, we offer our General Manager to visit the site and work directly with the customer to rectify the situation.