Southwind Resort in Biloxi

[redacted] was renting for a one night stay, not the entire weekend as his complaint impliesHere is the copy from VRBO of the date of his stay:Property# [redacted] UnitUnit # [redacted] Reservation [redacted] DatesJun 27-28, 2015Guestsadults, childrenTraveler name [redacted] [redacted] The second complaint he implies is that he kept calling me ( [redacted] ***) and that I would not answer until he called from a different numberOn the refrigerator of every unit has the number to the office and 24/maintenanceAs stated also on this sheet, which I will attach, is that the office is closed on Saturday and Sunday and to call maintenance for any questions or concerns (our office hours are 9-Monday thru Friday)Instead of calling the maintenance hotline or the office, [redacted] only called my personal cell phone number, in which I replied to call maintenance since I am not on property (in which he never did)He says that he called on Monday from a different number for me to answerI answered because it was during business hours in which my assistant or I answer the office phone.The third complaint that it was a nasty place and smelled terrible, was never once mentioned by himWe have three inspections done before vacationer arrivalFirst by maintenance, then by cleaning staff, and finally checked off by managementWe can provide the check off listAs for these so called bug photosI have asked numerous times for these photosAs documented in our emails, he still has not sent me the photosInstead he has sent me One of the can with flies on it, which was from [redacted] and his guests the windows openThe second is a bug with little white bugs on it that does not show that it is in our vacation placeAnd the third photo is of a corner of the trim having a spaceI refunded him 20% of his one night stay as compensationHe then said if I didn't refund him a bigger amount he would write bad reviews against usI have the emails that show him trying to get us to agree to refund him a larger amount to avoid bad reviewsInstead I declined

We opened our arms to [redacted] and her family, even when every place they went to turned them down because of [redacted] 's terrible creditWe did not discriminate against her and her living situation and lack of income [redacted] showed her the unit she would be moving into and she was ecstatic about itWe do not have model units on our property as she states in her complaintAlso every bd ba is cookie cutter with the exact same dimensions and so on [redacted] quickly paid the holding and security deposit of $for a move in date of February 5thA holding deposit is a sum of money paid to a landlord to reserve a property before signing a residential lease agreementIt is a non-refundable deposit if you were to withdraw your want of tenancy [redacted] never once asked to receive her deposit back until the day of her check in dateAs for the statements maid about her walk through on the 4th are completely falseEvery tenant that lives on our property has a check in dateThe date of check in is the day we do a full walk through from top to bottom with the tenantOnce the tenant completes the walk through we send in a crew to complete the tenants list to their complete satisfactionThe tenant then signs that they are completely satisfied with the unit [redacted] broke our policy and came by the day before her move in when the cleaning crew and maintenance were working diligently on her unitWe proceeded to let her in the unit to see all the paint, trim work, cleaning, steam cleaning, and so on that all the workers were working on, even though she was in their wayThe next day she showed up before her check in time of 3:pmThis was ok because the cleaners were moving out their supplies and the maintenance equipmentShe came by upset that the workers were moving out their equipment and putting the finishing touches on the unit, even though she was hours early [redacted] was clearly incoherent to the understanding that she was early and needed to wait to do the final walk throughShe obviously had other intentions to try her hardest to get out of paying the rent that was due that day because in all likely she didn't have it since she had to already borrow money to pay *ust the deposit But we went ahead and entertained her hostile attitude and offered to do the final walk through hours early with herShe vehemently refused over and over to go do a walk through or write a list of things she wanted worked onWe have 24/video cameras and audio in our office that recorded the whole thingWe are willing for the Revdex.com and anyone else to view these tapes because that is what they are there forAs for her falsehoods about mold and filthiness, we are choosing to take legal action against [redacted] We will not stand to have a smeared reputation due to someone that we tried to help when no one else wouldIn fact, days after her leaving, we rented out that exact unit to a 100% satisfied tenantThis tenant has lived in her unit for closed to weeks and is willing to testify in our action against [redacted] of his satisfaction of the unit and its complete cleanliness, non mold, and overall appearance

Complaint: [redacted] I am re*ecting this response because: Everything stated in this response is completely inaccurate except for our agreed upon move in date of February 5th. The unit that I was originally showed was used as a model and was absolutely beautiful which is why I was "ecstatic" about moving into the unit once it was "cleaned" and ready for move in. As far as needing to borrow money I am employed by the [redacted] and have no issue paying my bills including rent which is why I was perfectly capable of finding an apartment complex to move into quickly following this incident with Southwind Resorts. I also brought a witness with me on February 5th to ask for help on what I should do because the unit was clearly not up to standards as originally agreed upon. My witness is willing to testify as well regarding the condition we found that place the afternoon of move in [which was supposed to be early morning on the 5th, but I let her know that I had to work that morning and would start the move in process in the afternoon. As far as trying to "ruin" their reputation, if you look their place of business up on any website you will find countless complaints and reviews regarding the horrible customer service and lack of cleanliness of the property. Regards, [redacted]

*** *** was renting for a one night stay, not the entire weekend as his complaint impliesHere is the copy from VRBO of the date of his stay:Property#***UnitUnit #***Reservation ***DatesJun 27-28, 2015Guestsadults, childrenTraveler name
*** ***The second complaint he implies is that he kept calling me (*** ***) and that I would not answer until he called from a different numberOn the refrigerator of every unit has the number to the office and 24/maintenanceAs stated also on this sheet, which I will attach, is that the office is closed on Saturday and Sunday and to call maintenance for any questions or concerns (our office hours are 9-Monday thru Friday)Instead of calling the maintenance hotline or the office, *** only called my personal cell phone number, in which I replied to call maintenance since I am not on property (in which he never did)He says that he called on Monday from a different number for me to answerI answered because it was during business hours in which my assistant or I answer the office phone.The third complaint that it was a nasty place and smelled terrible, was never once mentioned by himWe have three inspections done before vacationer arrivalFirst by maintenance, then by cleaning staff, and finally checked off by managementWe can provide the check off list. As for these so called bug photosI have asked numerous times for these photosAs documented in our emails, he still has not sent me the photosInstead he has sent me One of the can with flies on it, which was from *** and his guests the windows openThe second is a bug with little white bugs on it that does not show that it is in our vacation placeAnd the third photo is of a corner of the trim having a spaceI refunded him 20% of his one night stay as compensationHe then said if I didn't refund him a bigger amount he would write bad reviews against usI have the emails that show him trying to get us to agree to refund him a larger amount to avoid bad reviewsInstead I declined

We opened our arms to *** and her family, even when every place they went to turned them down because of ***'s terrible creditWe did not discriminate against her and her living situation and lack of income*** showed her the unit she would be moving into and she was ecstatic about itWe
do not have model units on our property as she states in her complaintAlso every bd ba is cookie cutter with the exact same dimensions and so on*** quickly paid the holding and security deposit of $for a move in date of February 5thA holding deposit is a sum of money paid to a landlord to reserve a property before signing a residential lease agreementIt is a non-refundable deposit if you were to withdraw your want of tenancy*** never once asked to receive her deposit back until the day of her check in dateAs for the statements maid about her walk through on the 4th are completely falseEvery tenant that lives on our property has a check in dateThe date of check in is the day we do a full walk through from top to bottom with the tenantOnce the tenant completes the walk through we send in a crew to complete the tenants list to their complete satisfactionThe tenant then signs that they are completely satisfied with the unit*** broke our policy and came by the day before her move in when the cleaning crew and maintenance were working diligently on her unitWe proceeded to let her in the unit to see all the paint, trim work, cleaning, steam cleaning, and so on that all the workers were working on, even though she was in their wayThe next day she showed up before her check in time of 3:pmThis was ok because the cleaners were moving out their supplies and the maintenance equipmentShe came by upset that the workers were moving out their equipment and putting the finishing touches on the unit, even though she was hours early*** was clearly incoherent to the understanding that she was early and needed to wait to do the final walk throughShe obviously had other intentions to try her hardest to get out of paying the rent that was due that day because in all likely she didn't have it since she had to already borrow money to pay *ust the deposit But we went ahead and entertained her hostile attitude and offered to do the final walk through hours early with herShe vehemently refused over and over to go do a walk through or write a list of things she wanted worked onWe have 24/video cameras and audio in our office that recorded the whole thingWe are willing for the Revdex.com and anyone else to view these tapes because that is what they are there forAs for her falsehoods about mold and filthiness, we are choosing to take legal action against ***We will not stand to have a smeared reputation due to someone that we tried to help when no one else wouldIn fact, days after her leaving, we rented out that exact unit to a 100% satisfied tenantThis tenant has lived in her unit for closed to weeks and is willing to testify in our action against *** of his satisfaction of the unit and its complete cleanliness, non mold, and overall appearance

*** *** was renting for a one night stay, not the entire weekend as his complaint impliesHere is the copy from VRBO of the date of his stay:Property#***UnitUnit #***Reservation ***DatesJun 27-28, 2015Guestsadults, childrenTraveler name *** ***The second
complaint he implies is that he kept calling me (*** ***) and that I would not answer until he called from a different numberOn the refrigerator of every unit has the number to the office and 24/maintenanceAs stated also on this sheet, which I will attach, is that the office is closed on Saturday and Sunday and to call maintenance for any questions or concerns (our office hours are 9-Monday thru Friday)Instead of calling the maintenance hotline or the office, *** only called my personal cell phone number, in which I replied to call maintenance since I am not on property (in which he never did)He says that he called on Monday from a different number for me to answerI answered because it was during business hours in which my assistant or I answer the office phone.The third complaint that it was a nasty place and smelled terrible, was never once mentioned by himWe have three inspections done before vacationer arrivalFirst by maintenance, then by cleaning staff, and finally checked off by managementWe can provide the check off list. As for these so called bug photosI have asked numerous times for these photosAs documented in our emails, he still has not sent me the photosInstead he has sent me One of the can with flies on it, which was from *** and his guests the windows openThe second is a bug with little white bugs on it that does not show that it is in our vacation placeAnd the third photo is of a corner of the trim having a spaceI refunded him 20% of his one night stay as compensationHe then said if I didn't refund him a bigger amount he would write bad reviews against usI have the emails that show him trying to get us to agree to refund him a larger amount to avoid bad reviewsInstead I declined

We opened our arms to *** and her family, even when every place they went to turned them down because of ***'s terrible creditWe did not discriminate against her and her living situation and lack of income*** showed her the unit she would be moving into and she was ecstatic about it
We do not have model units on our property as she states in her complaintAlso every bd ba is cookie cutter with the exact same dimensions and so on*** quickly paid the holding and security deposit of $for a move in date of February 5thA holding deposit is a sum of money paid to a landlord to reserve a property before signing a residential lease agreementIt is a non-refundable deposit if you were to withdraw your want of tenancy*** never once asked to receive her deposit back until the day of her check in dateAs for the statements maid about her walk through on the 4th are completely falseEvery tenant that lives on our property has a check in dateThe date of check in is the day we do a full walk through from top to bottom with the tenantOnce the tenant completes the walk through we send in a crew to complete the tenants list to their complete satisfactionThe tenant then signs that they are completely satisfied with the unit*** broke our policy and came by the day before her move in when the cleaning crew and maintenance were working diligently on her unitWe proceeded to let her in the unit to see all the paint, trim work, cleaning, steam cleaning, and so on that all the workers were working on, even though she was in their wayThe next day she showed up before her check in time of 3:pmThis was ok because the cleaners were moving out their supplies and the maintenance equipmentShe came by upset that the workers were moving out their equipment and putting the finishing touches on the unit, even though she was hours early*** was clearly incoherent to the understanding that she was early and needed to wait to do the final walk throughShe obviously had other intentions to try her hardest to get out of paying the rent that was due that day because in all likely she didn't have it since she had to already borrow money to pay *ust the deposit But we went ahead and entertained her hostile attitude and offered to do the final walk through hours early with herShe vehemently refused over and over to go do a walk through or write a list of things she wanted worked onWe have 24/video cameras and audio in our office that recorded the whole thingWe are willing for the Revdex.com and anyone else to view these tapes because that is what they are there forAs for her falsehoods about mold and filthiness, we are choosing to take legal action against ***We will not stand to have a smeared reputation due to someone that we tried to help when no one else wouldIn fact, days after her leaving, we rented out that exact unit to a 100% satisfied tenantThis tenant has lived in her unit for closed to weeks and is willing to testify in our action against *** of his satisfaction of the unit and its complete cleanliness, non mold, and overall appearance

Complaint: [redacted]
I am re*ecting this response because: Everything stated in this response is completely inaccurate except for our agreed upon move in date of February 5th. The unit that I was originally showed was used as a model and was absolutely beautiful which is why I was "ecstatic" about moving into the unit once it was "cleaned" and ready for move in. As far as needing to borrow money I am employed by the [redacted] and have no issue paying my bills including rent which is why I was perfectly capable of finding an apartment complex to move into quickly following this incident with Southwind Resorts. I also brought a witness with me on February 5th to ask for help on what I should do because the unit was clearly not up to standards as originally agreed upon. My witness is willing to testify as well regarding the condition we found that place the afternoon of move in [which was supposed to be early morning on the 5th, but I let her know that I had to work that morning and would start the move in process in the afternoon. As far as trying to "ruin" their reputation, if you look their place of business up on any website you will find countless complaints and reviews regarding the horrible customer service and lack of cleanliness of the property.  
Regards,
[redacted]