Southworth Power Equipment

Hi! The customer contacted us a few weeks ago inquiring on the lowest price on a [redacted] M-ZT series lawn mowerWe quoted him a price for the mower plus deliveryHe agreed on the priceThe mower was deliveredHe inspected the mower on delivery and paid with a checkThe following week he called and said he wanted the next series up which is a P-ZT series lawn mowerWe negotiated a price and he agreedThis mower was also delivered and inspected by the customerHe paid the difference and I received a follow up phone call thanking us for working with himThe original purchase price was credited back and applied to the new mower purchase - see attachmentsA free set of blades was also given to the customer at deliveryLet us know if you need any additional informationThanks! -James

We will be happy to replace the mower or issue a refundWe did not know there was an ongoing problem with the mowerIn the future, please contact us directly with a problem instead of going through the Revdex.comThanks!

Revdex.com:What he owner states happened is not even close to accurateHe won't admit there was faulty parts on the unit I receivedI attempted to return the defective unit for days and he would not accommodate me without paying a restocking fee which he incorporate d in the bill and a second delivery feeAll this dealer cares about is money and he does not take care of his customer if they have defective merchandise
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Hi! The customer contacted us a few weeks ago inquiring on the lowest price on a [redacted] M-ZT series lawn mower. We quoted him a price for the mower plus delivery. He agreed on the price. The mower was delivered. He inspected the mower on delivery and paid with a check. The following week he...

called and said he wanted the next series up which is a P-ZT series lawn mower. We negotiated a price and he agreed. This mower was also delivered and inspected by the customer. He paid the difference and I received a follow up phone call thanking us for working with him. The original purchase price was credited back and applied to the new mower purchase - see attachments. A free set of blades was also given to the customer at delivery. Let us know if you need any additional information. Thanks! -James

Review: end of may 2015 purchased new push mower to cut grass where my wife is buried - mower would not run strong enough to cut - called and was told to bring it back- did so waited 1 hour for it to be idled up by -told it was 200rpm off - tried to use it again - unable to cut - borrow a neighbors push mower to cut the grass at the cemetery with family coming in - July 3rd went back and left the new mower told we will be closed for vacation -my reply was alright take your time two weeks went by -i called-ask was the mower ready-reply was no-I ask do you have something I can use -reply- no come and get it so I did-I had thoughts of just borrowing my neighbors which I'am now doing-last friday in july like a fool I again took the mower back - and Iam still using my neighbors push mower to cut grass at the cemeteryDesired Settlement: just exchange for a new - nothing more - so and I can return my neighbors lawnmower to her

Business

Response:

We will be happy to replace the mower or issue a refund. We did not know there was an ongoing problem with the mower. In the future, please contact us directly with a problem instead of going through the Revdex.com. Thanks!

Review: I purchased a [redacted] zero turn from this dealer. Upon receiving the unit I discovered that the hour meter was either broken or the unit which was purchases new had 19 hours on it. After using the unit I immediately noticed a severe clumping issue while cutting grass. I contacted the owner James who wanted to charge me $an additional $1000 restocking fee to get another unit that I would be satisfied with. After several days he agreed to sell me another unit for a$400 restocking fee. I was not happy with this but, I was told by customer service they had no authority over the dealer, so the only way to get this unit was to pay the money. The dealer made me pay two delivery fees even though the product was defective. I could understand the first delivery fee but if the product is defective the 2nd should be waived, and customers should not be charged to return defective merchandise.Desired Settlement: I would like the dealer to step up and waive the restocking fee since there was a faulty hour meter and a problem with the deck clumping.

Business

Response:

Hi! The customer contacted us a few weeks ago inquiring on the lowest price on a [redacted] M-ZT series lawn mower. We quoted him a price for the mower plus delivery. He agreed on the price. The mower was delivered. He inspected the mower on delivery and paid with a check. The following week he called and said he wanted the next series up which is a P-ZT series lawn mower. We negotiated a price and he agreed. This mower was also delivered and inspected by the customer. He paid the difference and I received a follow up phone call thanking us for working with him. The original purchase price was credited back and applied to the new mower purchase - see attachments. A free set of blades was also given to the customer at delivery. Let us know if you need any additional information. Thanks! -James

Consumer

Response:

What he owner states happened is not even close to accurate. He won't admit there was faulty parts on the unit I received. I attempted to return the defective unit for days and he would not accommodate me without paying a restocking fee which he incorporate d in the bill and a second delivery fee. All this dealer cares about is money and he does not take care of his customer if they have defective merchandise.

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: end of may 2015 purchased new push mower to cut grass where my wife is buried - mower would not run strong enough to cut - called and was told to bring it back- did so waited 1 hour for it to be idled up by -told it was 200rpm off - tried to use it again - unable to cut - borrow a neighbors push mower to cut the grass at the cemetery with family coming in - July 3rd went back and left the new mower told we will be closed for vacation -my reply was alright take your time two weeks went by -i called-ask was the mower ready-reply was no-I ask do you have something I can use -reply- no come and get it so I did-I had thoughts of just borrowing my neighbors which I'am now doing-last friday in july like a fool I again took the mower back - and Iam still using my neighbors push mower to cut grass at the cemeteryDesired Settlement: just exchange for a new - nothing more - so and I can return my neighbors lawnmower to her

Consumer

Response:

Business

Response:

We will be happy to replace the mower or issue a refund. We did not know there was an ongoing problem with the mower. In the future, please contact us directly with a problem instead of going through the Revdex.com. Thanks!