[redacted] just spoke with the customer and the customer indicated he would be suing us. He has every right to do so. There is no further action or response required by us at this time.
I am rejecting this response because:
Like all of the other responses, this one too was meaningless and did not address their responsibility for the damage incurred on my MBZ ML350. All of my statements have been true and accurate and my witness will testify as required to all related matters. For onlookers, be aware of all Quick Quack Car Wash locations; possible vehicle damage, unscrupulous badgering to get your vehicle repaired at their facility, not yours and of course their determination to have you walk away from a problem that is clearly their responsibility.
Follow their response for more meaningless diatribe.
This mirror was not knocked off by the wash. The inner glass
came out in the middle of the wash. This suggests that something was broken
before he entered. [redacted] discussed sending him to our shop to see if we could
do something for him purely out of customer service. The customer refused...
and
was only interested in going to his body shop. At that point [redacted] denied the
claim.If the customer is willing to get us an estimate from our shop
or let us order one online we can do something for him.
[redacted] just spoke with the customer and the customer indicated he would be suing us. He has every right to do so. There is no further action or response required by us at this time.
I am rejecting this response because:
Like all of the other responses, this one too was meaningless and did not address their responsibility for the damage incurred on my MBZ ML350. All of my statements have been true and accurate and my witness will testify as required to all related matters. For onlookers, be aware of all Quick Quack Car Wash locations; possible vehicle damage, unscrupulous badgering to get your vehicle repaired at their facility, not yours and of course their determination to have you walk away from a problem that is clearly their responsibility.
Follow their response for more meaningless diatribe.
This mirror was not knocked off by the wash. The inner glass
came out in the middle of the wash. This suggests that something was broken
before he entered. [redacted] discussed sending him to our shop to see if we could
do something for him purely out of customer service. The customer refused...
and
was only interested in going to his body shop. At that point [redacted] denied the
claim.If the customer is willing to get us an estimate from our shop
or let us order one online we can do something for him.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.