TravelocityWhere to begin??
My husband and I were going to take our first trip to Dubai and thought it would be smart to book the hotel and flight together, thus, is why we looked to TravelocityThat one small decision to use a company who in no way has the customer in mind, and even has lied to us over times is the reason we are in deep regret for choosing to go through this travel agency
Let me try to explain this in short We booked our trip to Dubai, then we found out a few days later that if we left the country (Belgium) we would not be able to get back in because the two businesses we work for do not have all of our documents together and processed so that we can travel worldwide and get back into the country since it has been over days of us being here We thought, that's no problem we will just talk with Travelocity, cancel the trip get a refund and/or transfer the trip to a few months later once everything was in order If only it had been that simpleAfter speaking with different Travelocity representatives, they claimed that they would cancel our trip for us, but that we would receive absolutely NO money back from the hotelThis is not a mere $we are talking about but $2000+ that we would just be "out" Unacceptable We let them know that no where in the terms of our booking when it was originally made did it state that the hotel would not refund or transfer any bookings, which they claim the reservation now miraculously saidThere's your first "fishy" instance
Secondly, after we spoke with our 3rd clerk at Traveloctiy he stated that the hotel did not have a manager on duty so they would contact them in the morning for us and then shoot us a call or email letting us know the verdict of the situation Come around 4pm the next afternoon we realize we had not heard from Travelocity, so we give them a call, they pull up our case and say that "I apologize but no notes were left in your file that say anything about us needing to call the hotel on your behalf." Astounded, and rather a bit upset because the day of our supposed trip is quickly approaching in days, we ask to speak to a manager We finally get a supervisor on the phone at Travelocity, Dani (Danielle) and she expresses her concern for our situation and assures us that she will do her best She calls the hotel for us and after a couple of minutes tells us that there was not a manager on duty, only a front desk clerk, and he was not able to make the authorization to give us our refund We understand that, and she assures us yet again that the manager for the hotel - Millennium Plaza Hotel Dubai - would be back on duty between 6am - 8am "Dubai time" of the next morning This puts us yet another day closer to the reservation coming up and not having this handled but we understandDani then promises to either call herself or have one of her representatives call the hotel the next morning on our behalf in order to speak to the manager while he is there, and that they - Travelocity - would then call US to let us know the verdict
Well, here we are againTWO days out from when we are supposed to be in Dubai, although we can't leave the country legally and get back inAnd guess what? It's 12pm and we have not heard from ANYONE at Travelocity My husband then proceeds to call, we get yet another representative on the phone who tells us NO phone call was made on our behalf this morning to speak with a manager, and NO NOTES were even put in our file to notify that the manager of the hotel - the only person who can authorize a refund - needed to be called the next morning on 12/
How incompetent and untrustworthy can a company be??? That is THREE blatant promises that went unfilled and quite honestly turned into liesThe timeline of this has been detrimental because due to their agents not doing their job we have had to wait day after precious day,to even get into contact with the right person who cares enough to help us get our money back
Absolutely notwe first contacted Travelocity on 12/19/which is OVER one week before our expected trip and now we are sitting two days out and are STILL at square one
Words cannot express our frustration, our pain, and feeling of betrayal For a company who has a "Customer 1st Guarantee" - that could NOT be further from the truth All they are worried about is getting fake 'good' ratings, charging fees, and not fulfilling promises to their customersIf it were one of their agents who was going to be straight out of luck and losing $2,I am quite sure they would be doing more than they are right now, which isn't much
Lastly, to pour salt on a open wound they offered a $voucher on TravelocityWhat an insult We LOSE TWO THOUSAND DOLLARS by making a wrong choice to go through such a poorly run travel agency and you want us to 1) be happy with $and 2) expect us to ever Travelocity again in the future? Absolutely not
I can only reiterate and reinforce what the other reviewers saidTravelocity changed my flight dates and won't admit their mistakeI have spent over hrs(and counting) on the phone, because they say I'm going to have to pay $This company has the worst customer service I've ever experienced: putting me on hold for ridiculously long times, call gets dropped, they don't call back, I have to start overI'm now on round of this garbage They're telling me the $I paid for my ticket is simply lostI will probably have to go my bank and challenge the charge
If you value your sanity and your hard-earned money DO NOT DO BUSINESS WITH TRAVELOCITYRUN THE OTHER WAY
On August X XXXX I got on Travelocity's website and tried to book a flight to StLouis
I never received a confirmation email, nor did I find a confirmation on Travelocity's website(Undermy trips)
Once I realized I had no reservations for a trip I had planned to take, I got on AA.com and booked another flight
I was able to get the same price but not on the original times and daysBut at least I had a flight
Then, just one day before I was to travel, ....out of nowhere I got an email from Travelocity about my flightI called them immediately and before I could get the first sentence out, they cancelled the flightInteresting....as if they knew they had made the mistake?
Anyway, I went on to explain that I had never received a confirmation email and that I had even went on the site and signed in to find no record of the reservationI had assumed that it was my mistake and I didn't push the final confirmation button or something, so I booked the flight directly with the airline
They were not able to show me any kind of confirmation for the flightAnd after waiting for an hour on the phone the only thing they could come up with was a screen shot of when I was on the site
They told me that I couldn't find my reservation because I wasn't signed into my Travelocity account, yet the screen shot shows that I was signed in
I've had hours of conversations with reps in country's far far away and as well as numerous twitter correspondence with the same, and because of the language barrier I have not received a straight answerExcept of course, we can't help you and you'll have to pay for our (Travelocity) mistake(In so many words)
After more hours and many emails they ultimately told me they were going to try to get AA to give me back the money, but really American Airlines has no responsibility here, so in the end they won't give me my money back(And I don't blame them)
In fact, I have also spent hours on the line with American Airlines and they tell me that this has happened numerous times before with Travelocity and because I didn't book this flight with them, they cannot help me any further
My dispute is not only about the money, but mostly about the principleI never received a confirmation and because it was American (via Travelocity) that charged me for those tickets, I am left to duke it out with them(to no avail, by the way)
It should be Travelocity's responsibility to get the funds from American and return my money to me
During a recent call, they said they weren't able to pull it up the confirmation email because "so much time had passed." However, when I insisted they show me a copy of this email back in August, they couldn't find one then either!!!!! Instead, they only sent me a screen shot of the moment I was on the site
I explained to them that because I never received a confirmation email, I went on the site, signed in and saw I had no flights scheduled in "my trips" folder, I assumed that the transaction have never been completedAt this point I went directly to AA.com and scheduled the trip directly through them
It wasn't until the day before I was to leave that I finally got an email from travelocity about the flightBut it was too lateI had already booked another flight
That day I spent hours on the phone and internet trying to sort this out with TravelocityI tried every which way to get some assistanceAs I've mentioned before, I never got anywhere because language barriers or stock responses via email, twitter, linkedIn, etc
I asked them to explain why I had "no scheduled trips" in my folder on my Travelocity account and they responded by telling me I booked the flights as a guestThough, please refer to that screen shot, I must have been signed in because my name is at the top of the pageWhen I brought this up to them on the phone or via email, their response was "we'll get back to you." But, they never did!
I sent Travelocity more than emails, twitter messages and linkedIn messages and I never received a coherent responseMostly, I heard "we'll look into it" followed by the proverbial hand up, as to say "we're done." All of that and no one at the company could provide proof that my claim was not valid
In other words, I gave them plenty of opportunities to show me a confirmation email or something else to proof it was my mistake, but they never did, because they couldn't
Now it is months later and this still isn't settledFrankly, I'm baffledIts $They made a mistake, its okay we all do, yet they won't admit it
On the phone for over 7 hours. Hello I'm name is [redacted] I started this call at 3:56pm on the phone for 1:38 minutes Before Ann hung up on me. They had the call back number. But no call so I call back at around. 6:45pm I didn't write the next young lady name down but got Zack to help and then there was Oliver.
So I ask for a supervisor so Kevin K[redacted] he didn't know what to do neither for someone
Now Billy R[redacted] gets on the phone being very rude and loud not listening Trying to bully me in to paying $200.
So we are auguring and the phone hangs up so put down for more 2:40 minutes on the phone to get my money back. So now it's like 8:22pm. I called back and wow no answer. But l got a call back from Billy R[redacted] at 8:42pm and now I don't have to pay the extra $200 just what I paid for my insurance. He did it in 15 minutes. I asked for somebody to complain about the way I was treated he said there was no one else. I can go back and call to try to get another supervisor. So I did I got Dan J[redacted] and ask him to put in to a supervisor he did her name is [redacted] she didn't give me her last name when I asked for it. I heard her name in all that time I was on the phone so I knew she was about to do nothing. She kept putting me on mute and couldn't answer me back right away. And I got hang up on at 9:38pm and it was I call back at 9:53pm this time I hung up after 30 mins. It is now 10:22pm.And the English they are speaking was had to understand. And it is now January 5,2017 it has been a A month now I have had my last contact from Travelocity about my refund I went to the Bank and sent them a statement showing partial payment. On Facebook message.
[redacted] my email is [redacted]
I booked a flight through travelocity for work as they were the only ones who could seat me on the plane. I also purchased their cancellation insurance. Plans for my employment changed and I had to cancel the flight. Travelocity REFUSES to refund me my money! They claim my reasoning is not sufficient for their insurance policy. One of the sleaziest companies I have ever dealt with! They did not even try to help. I lost close to $900 due to this company.
Back in July, I booked a flight for two to visit my family in Dallas for Thanksgiving. Your site gave me an excellent rate with Spirit Air. Occasionally, I'd peek into Travelocity to make sure all was OK with my flight and (per the attachments) everything looked fine. I was comforted by the friendly, green letters saying, "Booked. No need to reconfirm." Even today, the site still says that things are fine. They aren't.
Yesterday, I contacted Spirit Airlines to pay for my bags. This is when I was informed that my flight had been CANCELLED. Worse yet, the cancellation happened back in September. To compound matters, I was NEVER informed of this cancellation - not from them and, more importantly, not from Travelocity, the organization with whom I trusted my reservation! I have scoured my email server for any hint of communication. Nothing.
Not one, single email was sent to me to tell me that I was going to be without transportation. Your site actually told me that there was, "no need to reconfirm!" Apparently, in September, Spirit had silently transferred a refund of $592.34 to my credit card. No communication from anyone...
Long story short - yesterday, I had to pay $1,617.88 to get two of us down to Dallas.
The original flight for two (booked via Travelocity) cost me $592.34. This is a difference of $1,025.54.
After an hour-long phone call to your service department last night, I was offered a voucher for $200. While I appreciate the gesture, it doesn't even begin to make up for the expense and time that I have invested in this issue... not to mention the frustration and the lack of trust I feel toward Travelocity.
I agree with earlier customer review. Travelocity has the worst customer service in the world.
1. You will hold for abnormal amount of time. Beyond 30 mins minimum
2. Transfer from department to department to start hold over again
3. their call back feature doesn't work at all either.
4. Ask for a manager and you will be holding for over an hour easily
5. Their phones suck and calls will be dropped. and they won't call you back so you have to start over again.
6. This company doesn't take any responsibility. May offer a worthless company credit like anyone would use them again after this type of customer service experience.
Everyone should spread the word about how bad this company is. I had no idea they were rated a C- on here before I purchased.
TravelocityWhere to begin??
My husband and I were going to take our first trip to Dubai and thought it would be smart to book the hotel and flight together, thus, is why we looked to TravelocityThat one small decision to use a company who in no way has the customer in mind, and even has lied to us over times is the reason we are in deep regret for choosing to go through this travel agency
Let me try to explain this in short We booked our trip to Dubai, then we found out a few days later that if we left the country (Belgium) we would not be able to get back in because the two businesses we work for do not have all of our documents together and processed so that we can travel worldwide and get back into the country since it has been over days of us being here We thought, that's no problem we will just talk with Travelocity, cancel the trip get a refund and/or transfer the trip to a few months later once everything was in order If only it had been that simpleAfter speaking with different Travelocity representatives, they claimed that they would cancel our trip for us, but that we would receive absolutely NO money back from the hotelThis is not a mere $we are talking about but $2000+ that we would just be "out" Unacceptable We let them know that no where in the terms of our booking when it was originally made did it state that the hotel would not refund or transfer any bookings, which they claim the reservation now miraculously saidThere's your first "fishy" instance
Secondly, after we spoke with our 3rd clerk at Traveloctiy he stated that the hotel did not have a manager on duty so they would contact them in the morning for us and then shoot us a call or email letting us know the verdict of the situation Come around 4pm the next afternoon we realize we had not heard from Travelocity, so we give them a call, they pull up our case and say that "I apologize but no notes were left in your file that say anything about us needing to call the hotel on your behalf." Astounded, and rather a bit upset because the day of our supposed trip is quickly approaching in days, we ask to speak to a manager We finally get a supervisor on the phone at Travelocity, Dani (Danielle) and she expresses her concern for our situation and assures us that she will do her best She calls the hotel for us and after a couple of minutes tells us that there was not a manager on duty, only a front desk clerk, and he was not able to make the authorization to give us our refund We understand that, and she assures us yet again that the manager for the hotel - Millennium Plaza Hotel Dubai - would be back on duty between 6am - 8am "Dubai time" of the next morning This puts us yet another day closer to the reservation coming up and not having this handled but we understandDani then promises to either call herself or have one of her representatives call the hotel the next morning on our behalf in order to speak to the manager while he is there, and that they - Travelocity - would then call US to let us know the verdict
Well, here we are againTWO days out from when we are supposed to be in Dubai, although we can't leave the country legally and get back inAnd guess what? It's 12pm and we have not heard from ANYONE at Travelocity My husband then proceeds to call, we get yet another representative on the phone who tells us NO phone call was made on our behalf this morning to speak with a manager, and NO NOTES were even put in our file to notify that the manager of the hotel - the only person who can authorize a refund - needed to be called the next morning on 12/
How incompetent and untrustworthy can a company be??? That is THREE blatant promises that went unfilled and quite honestly turned into liesThe timeline of this has been detrimental because due to their agents not doing their job we have had to wait day after precious day,to even get into contact with the right person who cares enough to help us get our money back
Absolutely notwe first contacted Travelocity on 12/19/which is OVER one week before our expected trip and now we are sitting two days out and are STILL at square one
Words cannot express our frustration, our pain, and feeling of betrayal For a company who has a "Customer 1st Guarantee" - that could NOT be further from the truth All they are worried about is getting fake 'good' ratings, charging fees, and not fulfilling promises to their customersIf it were one of their agents who was going to be straight out of luck and losing $2,I am quite sure they would be doing more than they are right now, which isn't much
Lastly, to pour salt on a open wound they offered a $voucher on TravelocityWhat an insult We LOSE TWO THOUSAND DOLLARS by making a wrong choice to go through such a poorly run travel agency and you want us to 1) be happy with $and 2) expect us to ever Travelocity again in the future? Absolutely not
I can only reiterate and reinforce what the other reviewers saidTravelocity changed my flight dates and won't admit their mistakeI have spent over hrs(and counting) on the phone, because they say I'm going to have to pay $This company has the worst customer service I've ever experienced: putting me on hold for ridiculously long times, call gets dropped, they don't call back, I have to start overI'm now on round of this garbage They're telling me the $I paid for my ticket is simply lostI will probably have to go my bank and challenge the charge
If you value your sanity and your hard-earned money DO NOT DO BUSINESS WITH TRAVELOCITYRUN THE OTHER WAY
On August X XXXX I got on Travelocity's website and tried to book a flight to StLouis
I never received a confirmation email, nor did I find a confirmation on Travelocity's website(Undermy trips)
Once I realized I had no reservations for a trip I had planned to take, I got on AA.com and booked another flight
I was able to get the same price but not on the original times and daysBut at least I had a flight
Then, just one day before I was to travel, ....out of nowhere I got an email from Travelocity about my flightI called them immediately and before I could get the first sentence out, they cancelled the flightInteresting....as if they knew they had made the mistake?
Anyway, I went on to explain that I had never received a confirmation email and that I had even went on the site and signed in to find no record of the reservationI had assumed that it was my mistake and I didn't push the final confirmation button or something, so I booked the flight directly with the airline
They were not able to show me any kind of confirmation for the flightAnd after waiting for an hour on the phone the only thing they could come up with was a screen shot of when I was on the site
They told me that I couldn't find my reservation because I wasn't signed into my Travelocity account, yet the screen shot shows that I was signed in
I've had hours of conversations with reps in country's far far away and as well as numerous twitter correspondence with the same, and because of the language barrier I have not received a straight answerExcept of course, we can't help you and you'll have to pay for our (Travelocity) mistake(In so many words)
After more hours and many emails they ultimately told me they were going to try to get AA to give me back the money, but really American Airlines has no responsibility here, so in the end they won't give me my money back(And I don't blame them)
In fact, I have also spent hours on the line with American Airlines and they tell me that this has happened numerous times before with Travelocity and because I didn't book this flight with them, they cannot help me any further
My dispute is not only about the money, but mostly about the principleI never received a confirmation and because it was American (via Travelocity) that charged me for those tickets, I am left to duke it out with them(to no avail, by the way)
It should be Travelocity's responsibility to get the funds from American and return my money to me
During a recent call, they said they weren't able to pull it up the confirmation email because "so much time had passed." However, when I insisted they show me a copy of this email back in August, they couldn't find one then either!!!!! Instead, they only sent me a screen shot of the moment I was on the site
I explained to them that because I never received a confirmation email, I went on the site, signed in and saw I had no flights scheduled in "my trips" folder, I assumed that the transaction have never been completedAt this point I went directly to AA.com and scheduled the trip directly through them
It wasn't until the day before I was to leave that I finally got an email from travelocity about the flightBut it was too lateI had already booked another flight
That day I spent hours on the phone and internet trying to sort this out with TravelocityI tried every which way to get some assistanceAs I've mentioned before, I never got anywhere because language barriers or stock responses via email, twitter, linkedIn, etc
I asked them to explain why I had "no scheduled trips" in my folder on my Travelocity account and they responded by telling me I booked the flights as a guestThough, please refer to that screen shot, I must have been signed in because my name is at the top of the pageWhen I brought this up to them on the phone or via email, their response was "we'll get back to you." But, they never did!
I sent Travelocity more than emails, twitter messages and linkedIn messages and I never received a coherent responseMostly, I heard "we'll look into it" followed by the proverbial hand up, as to say "we're done." All of that and no one at the company could provide proof that my claim was not valid
In other words, I gave them plenty of opportunities to show me a confirmation email or something else to proof it was my mistake, but they never did, because they couldn't
Now it is months later and this still isn't settledFrankly, I'm baffledIts $They made a mistake, its okay we all do, yet they won't admit it
On the phone for over 7 hours. Hello I'm name is [redacted] I started this call at 3:56pm on the phone for 1:38 minutes Before Ann hung up on me. They had the call back number. But no call so I call back at around. 6:45pm I didn't write the next young lady name down but got Zack to help and then there was Oliver.
So I ask for a supervisor so Kevin K[redacted] he didn't know what to do neither for someone
Now Billy R[redacted] gets on the phone being very rude and loud not listening Trying to bully me in to paying $200.
So we are auguring and the phone hangs up so put down for more 2:40 minutes on the phone to get my money back. So now it's like 8:22pm. I called back and wow no answer. But l got a call back from Billy R[redacted] at 8:42pm and now I don't have to pay the extra $200 just what I paid for my insurance. He did it in 15 minutes. I asked for somebody to complain about the way I was treated he said there was no one else. I can go back and call to try to get another supervisor. So I did I got Dan J[redacted] and ask him to put in to a supervisor he did her name is [redacted] she didn't give me her last name when I asked for it. I heard her name in all that time I was on the phone so I knew she was about to do nothing. She kept putting me on mute and couldn't answer me back right away. And I got hang up on at 9:38pm and it was I call back at 9:53pm this time I hung up after 30 mins. It is now 10:22pm.And the English they are speaking was had to understand. And it is now January 5,2017 it has been a A month now I have had my last contact from Travelocity about my refund I went to the Bank and sent them a statement showing partial payment. On Facebook message.
[redacted] my email is [redacted]
I booked a flight through travelocity for work as they were the only ones who could seat me on the plane. I also purchased their cancellation insurance. Plans for my employment changed and I had to cancel the flight. Travelocity REFUSES to refund me my money! They claim my reasoning is not sufficient for their insurance policy. One of the sleaziest companies I have ever dealt with! They did not even try to help. I lost close to $900 due to this company.
Back in July, I booked a flight for two to visit my family in Dallas for Thanksgiving. Your site gave me an excellent rate with Spirit Air. Occasionally, I'd peek into Travelocity to make sure all was OK with my flight and (per the attachments) everything looked fine. I was comforted by the friendly, green letters saying, "Booked. No need to reconfirm." Even today, the site still says that things are fine. They aren't.
Yesterday, I contacted Spirit Airlines to pay for my bags. This is when I was informed that my flight had been CANCELLED. Worse yet, the cancellation happened back in September. To compound matters, I was NEVER informed of this cancellation - not from them and, more importantly, not from Travelocity, the organization with whom I trusted my reservation! I have scoured my email server for any hint of communication. Nothing.
Not one, single email was sent to me to tell me that I was going to be without transportation. Your site actually told me that there was, "no need to reconfirm!" Apparently, in September, Spirit had silently transferred a refund of $592.34 to my credit card. No communication from anyone...
Long story short - yesterday, I had to pay $1,617.88 to get two of us down to Dallas.
The original flight for two (booked via Travelocity) cost me $592.34. This is a difference of $1,025.54.
After an hour-long phone call to your service department last night, I was offered a voucher for $200. While I appreciate the gesture, it doesn't even begin to make up for the expense and time that I have invested in this issue... not to mention the frustration and the lack of trust I feel toward Travelocity.
I agree with earlier customer review. Travelocity has the worst customer service in the world.
1. You will hold for abnormal amount of time. Beyond 30 mins minimum
2. Transfer from department to department to start hold over again
3. their call back feature doesn't work at all either.
4. Ask for a manager and you will be holding for over an hour easily
5. Their phones suck and calls will be dropped. and they won't call you back so you have to start over again.
6. This company doesn't take any responsibility. May offer a worthless company credit like anyone would use them again after this type of customer service experience.
Everyone should spread the word about how bad this company is. I had no idea they were rated a C- on here before I purchased.