SP Briarwood

Please be advised that customer did come to me in October of to drop off the watches and then he did come back for them in April of 2015, which is seven months apartOn the display inside the store, I have a clearly printed policy notice stating that: NOT RESPONSIBLE FOR WATCH AND JEWELRY LEFT OVER DAYSOn the receipt ticket that all customers without exception get from me, it also clearly states: "Not responsible for items left over daysKeep receipt!"When I take the order I take customer's phone number as well to call them the next day after I look at the item and estimate the price of the repairI called this customerHe did not pick up and did not respond to my messageIn any case, I repaired his watches.Customer came to pick up his order without a receiptHe gave me some random numbers that he thought were a part of the whole number on the ticketNaturally, I could not locate the copy of his ticket not having correct informationI could not find his watches either, probably because they were sold(Please note: I do not sell anything even after days have expired: I give it another days to have the customers pick it up and then if they don't then I sell it.) My store policy is displayed and he has a responsibility to pick up his order on timeWhen the whole incident happened, customer became extremely rude and impatientHe came out, stood in the front of the store and for about twenty minutes stood there blocking the entrance to other customers, yelling on top of his lungs, propagating not to get their orders done at my store because we "lied to him." In his complaint customer made a number of and inaccurate statementsOne of them is that I pulled out a book with tickets, dates, names, phone numbers etcPlease note: I do not have such bookThen he said that he has the order history on all three watchesThis is a statementIf he did, than I would have located my copiesHe originally said that one of the watches were his grandmother's and they have a sentimental value to himNow he says that they are his anniversary giftIn twenty years of the store's existence we had never had a problem with any customersIf you review your records you will not find such complaints

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The [redacted] is making claims I knew how much the cost of the repair was because he wrote them on the tickets his store provided as a claim reciept which I still have in my possession I never recieved any follow up calls to determine what was my intentions on picking up/paying for the watches When I returned to pick up the watches he did pull out a book and if he didn't as he claimed, how does he know when I dropped them off or was even able to successfully try to locate them, as he claimed, without a book to even look up a claim ticket number, date of drop off or validation that I even dropped off watches to his store? The only truth to his story is that he sold my watches Due to poor record keeping, lack of communication and poor business ethics my watches are in the possession of someone else who does not deserve themAt the time of the initial incident, yes...I was very irate and upset at the situationBut at no time was I standing in front of the business stopping people from entering or did I yell/raise my voice proclaiming I was wronged by this shop How can a legitimate business actually keep records without having a book, computer log or some sort of client log? Memory??? Remembering every face that comes in to drop off a watch?? I know first Han that this system fails because the [redacted] showed me multiple watches asking if they was mine despite being given an accurate description of my watch Despite the the claim of years without any issues here's one: [redacted] *** [redacted] [redacted] *.32014First to ReviewI took a pair of Jack Rogers sandals to be resoled I asked that they use a wood sole, as that is how the shoe is made The shoes were around $so I figured $to repair them was better than buying a new pair When I went to pick them up, they had repaired them with a rubber sole, which completely cheapened the look of the shoe I was LIVID I reminded them that they never said anything to me about using ruber soles What ever happened to customer satisfaction? All these people kept doing was defending their "great" work and telling me how these soles would last me years I couldn't believe I shelled out $for cheap looking shoes I told them I either wanted them to fix the shoes or I wanted my money back The guy who did the repair told me he would give me back my money and before he gives me back my shoes he will remove the rubber so they will have no soles Horrible work, horrible customer service I DO NOT recommend this place In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

However, please note that the receipts that I give to the customers contain precisely such wording as: Not Responsible for Items left over daysKeep Receipt! And in the back of the receipt there is my store information including license numberAs I mentioned before my store policy is also displayed in a visible place and clients can see it as soon as they enter the storeI states the following: not responsible for watch and jewelry left over daysThe consumer states that "the store should not be allowed to sell people's personal items without a follow up call etc"Such practice exists in most of dry cleaners, watch and shoe repair stores and other small personal service providers in NYCWhether it should or should not be this way is a rhetorical questionIt just isIf you have the information from a legal source that states completely otherwise, please provide it to support your argumentOtherwise, you may come and check our shop for the sign and the receipts described above or tell us where to send photos and the actual receiptsPlease see attached copies of receipts in your e-mail - I just replied to your recent correspondenceI advise you to check those receipts that the consumer gave you and you will see that they were cut on the bottomI can assert that now he us committing forgery by altering the evidencePlease examine his evidence as closely as possibleSee the original receipts that I use in my store.Thank you!

Please be advised that customer did come to me in October of 2014 to drop off the watches and then he did come back for them in April of 2015, which is seven months apart. On the display inside the store, I have a clearly printed policy notice stating that: NOT RESPONSIBLE FOR WATCH AND JEWELRY LEFT...

OVER 30 DAYS. On the receipt ticket that all customers without exception get from me, it also clearly states: "Not responsible for items left over 30 days. Keep receipt!"When I take the order I take customer's phone number as well to call them the next day after I look at the item and estimate the price of the repair. I called this customer. He did not pick up and did not respond to my message. In any case, I repaired his watches.Customer came to pick up his order without a receipt. He gave me some random numbers that he thought were a part of the whole number on the ticket. Naturally, I could not locate the copy of his ticket not having correct information. I could not find his watches either, probably because they were sold. (Please note: I do not sell anything even after 30 days have expired: I give it another 30 days to have the customers pick it up and then if they don't then I sell it.) My store policy is displayed and he has a responsibility to pick up his order on time. When the whole incident happened, customer became extremely rude and impatient. He came out, stood in the front of the store and for about twenty minutes stood there blocking the entrance to other customers, yelling on top of his lungs, propagating not to get their orders done at my store because we "lied to him." In his complaint customer made a number of false and inaccurate statements. One of them is that I pulled out a book with tickets, dates, names, phone numbers etc. Please note: I do not have such book. Then he said that he has the order history on all three watches. This is a false statement. If he did, than I would have located my copies. He originally said that one of the watches were his grandmother's and they have a sentimental value to him. Now he says that they are his anniversary gift. In twenty years of the store's existence we had never had a problem with any customers. If you review your records you will not find such complaints.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The receipts and pictures he has shown are new to his store and business. Clearly in the past he used different recipes for the customers hence why the ones that I have are blue and come attached to his business card and the new ones are purple with new wording at the bottom. Also notice.....these are tickets for shoes. There is nothing showing what watch repair is needed. These clearly are not the tickets he issued when I first visited his store. I don't have any legal information that would state how a business should keep in contact with its customers......that's not the issue!!!  The issue is when I initially dropped my watches off to get fixed the businesses "practice" of "not being responsible for any item left after 30 days" was NOT clearly stated and was NOT being applied at the time when I dropped off my merchandise. If it's being applied now then it helps avid any situation like this in the future which is great......but that won't solve my issue now.  I also have have not altered the tickets that the business issued me.  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 The [redacted] is making false claims  1. I knew how much the cost of the repair was because he wrote them on the tickets his store provided as a claim reciept which I still have in my possession.  2. I never recieved any follow up calls to determine what was my intentions on picking up/paying for the watches.  3. When I returned to pick up the watches he did pull out a book and if he didn't as he claimed, how does he know when I dropped them off or was even able to successfully try to locate them, as he claimed, without a book to even look up a claim ticket number, date of drop off or validation that I even dropped off watches to his store? The only truth to his story is that he sold my watches.  Due to poor record keeping, lack of communication and poor business ethics my watches are in the possession of someone else who does not deserve them. At the time of the initial incident, yes...I was very irate and upset at the situation. But at no time was I standing in front of the business stopping people from entering or did I yell/raise my voice proclaiming I was wronged by this shop.  How can a legitimate business actually keep records without having a book, computer log or some sort of client log?  Memory???  Remembering every face that comes in to drop off a watch??  I know first Han that this system fails because the [redacted] showed me multiple watches asking if they was mine despite being given an accurate description of my watch.  Despite the the claim of 20 years without any issues  here's one:[redacted].3/**/2014First to ReviewI took a pair of Jack Rogers sandals to be resoled.  I asked that they use a wood sole, as that is how the shoe is made.  The shoes were around $120 so I figured $65 to repair them was better than buying a new pair.  When I went to pick them up, they had repaired them with a rubber sole, which completely cheapened the look of the shoe.  I was LIVID.  I reminded them that they never said anything to me about using ruber soles.  What ever happened to customer satisfaction?  All these people kept doing was defending their "great" work and telling me how these soles would last  me 10 years.  I couldn't believe I shelled out $65 for cheap looking shoes.  I told them I either wanted them to fix the shoes or I wanted my money back.  The guy who did the repair told me he would give me back my money and before he gives me back my shoes he will remove the rubber so they will have no soles.  Horrible work, horrible customer service.  I DO NOT recommend this place
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: In October I dropped off three (3) watches to be repaired at the Business mentioned in this complaint. One was a Diesel watch that needed a glass fixed, the second was a Kenneth Cole watch that needed batteries replaced and the third was a Bulova watch that also needed a battery replaced and glass fixed. When I recently went back to pay for and pick up the watches the [redacted] had a problem finding the watches. He looked in a box where, as he stated himself, some watches has been there for 4 months and some more than 4 months. When he asked for the tickets I gave him the numbers to them and he stated that they was no longer on the premises. I asked him why and he proceeded to tell me that's since they have been here longer than 30 days and that he put them on the display case to be sold. I asked why was my watches sold but not those that's been here for as long if not longer than the ones I dropped off was there. He said he doesn't know why and he can't do anything to help me. I asked for a receipt book where he keeps his portion of the tickets and he said he doesn't keep one even though when another customer came in he pulled out a book with tickets, dates, names, phone numbers attached to it. I have the order history on all three watches to show the cost, purchase price and proof of ownership of each piece.Desired Settlement: All watches should be compensated for their physical and sentimental value. The Diesel watch was a anniversary gift from my wife so I can't put a monetary value on it. The other watches should be compensated for face value at the time they was purchased.

Business

Response:

Please be advised that customer did come to me in October of 2014 to drop off the watches and then he did come back for them in April of 2015, which is seven months apart. On the display inside the store, I have a clearly printed policy notice stating that: NOT RESPONSIBLE FOR WATCH AND JEWELRY LEFT OVER 30 DAYS. On the receipt ticket that all customers without exception get from me, it also clearly states: "Not responsible for items left over 30 days. Keep receipt!"When I take the order I take customer's phone number as well to call them the next day after I look at the item and estimate the price of the repair. I called this customer. He did not pick up and did not respond to my message. In any case, I repaired his watches.Customer came to pick up his order without a receipt. He gave me some random numbers that he thought were a part of the whole number on the ticket. Naturally, I could not locate the copy of his ticket not having correct information. I could not find his watches either, probably because they were sold. (Please note: I do not sell anything even after 30 days have expired: I give it another 30 days to have the customers pick it up and then if they don't then I sell it.) My store policy is displayed and he has a responsibility to pick up his order on time. When the whole incident happened, customer became extremely rude and impatient. He came out, stood in the front of the store and for about twenty minutes stood there blocking the entrance to other customers, yelling on top of his lungs, propagating not to get their orders done at my store because we "lied to him." In his complaint customer made a number of false and inaccurate statements. One of them is that I pulled out a book with tickets, dates, names, phone numbers etc. Please note: I do not have such book. Then he said that he has the order history on all three watches. This is a false statement. If he did, than I would have located my copies. He originally said that one of the watches were his grandmother's and they have a sentimental value to him. Now he says that they are his anniversary gift. In twenty years of the store's existence we had never had a problem with any customers. If you review your records you will not find such complaints.