SP+ Corporation

Revdex.com:At this time, I have not been contacted by Central Parking System regarding complaint ID ***.Sincerely,*** ***

The client will receive a $refund for being charged twiceWe have spoken to the client and apologized for the service received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

After reviewing the charges incurred for [redacted] we have issued a full refund in the amount of $57.00 back to the client [redacted] on his credit card used.

Revdex.com:At this time, I have not been contacted by Central Parking System regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Central Parking System regarding complaint ID [redacted].Sincerely,[redacted]

Review: I have monthly parking at [redacted] I pay over $300 every month and I once left my card in my my other car and was forced to pay te additional $25.00 for daily (on 11/**/15) When I asked for a courtesy refund the manager of the location told me there was nothing he could do as the ticket was already taken (which is the only way to get into my apartment complex)

In addition when I initially moved 4 months ago it took over a month to ger monthly parking because nobody was ever available to register me and I ended up paying over $750 in daily parking fees. When I asked for a partial refund they again refused to help and I was told they dont issue refunds. I feel that I was treated unfairly and that this company abuses the fact that we are forced to park with them as there is no alternative option. I would like to receive my refund for the $25 daily parking for everything I paid over the monthly parking charge!!Desired Settlement: Refund of $25.00 plus a refund of $445 for over payment for the monthly parking for the first month

Consumer

Response:

At this time, I have not been contacted by Central Parking System regarding complaint ID [redacted].Sincerely,[redacted]

Review: My dispute involves a fee for parking my Chevy Venture minivan at this company's garage in Manhattan.When I arrived, the employee who greeted me told me I had an over-sized vehicle. I asked him how a minivan could be considered over-sized and if that would change the cost of parking. He shook his head and said only if I were to park for 24 hours or more. Since I was planning on parking for only 3-4 hours, I understood that there would be no incremental fee associated with my car's size, even though the ticket I had said "over-size" on it.When I returned to retrieve my vehicle, I was charged a $12 premium for having an over-sized vehicle in spite of the garage's earlier assurances. I dealt with a different employee at this time. When I asked him to show me a list of vehicles that are over-sized, he shared a list that did not include my car. He offered no other documentation to show how the garage makes this determination. He refused to honor his colleague's pledge that there would be no cost implications related to the size of my car.If I had known my vehicle would be charged differently, something that has never happened before in the 8+ years I've been driving it into the city, I would have parked elsewhere. Instead, I was assured I'd bear no additional cost by one employee and then charged a higher price by another, the latter of which could furnish no tool for showing what size or make and model of vehicle warranted the higher price. In this instance, the garage engaged in arbitrary, opaque and misleading pricing.Desired Settlement: I want to be refunded the $12 that I was over-charged for supposedly having an over-sized vehicle.

Business

Response:

A refund has been sent 4/**/2014 to be processed back to the claimants credit card used.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and I understand that a resolution has been initiated. The business in question has not completed the resolution, however, and so I will re-engage the Revdex.com if it remains unresolved.

Sincerely,

Review: On 4/** at approximately 5:40PM, I parked my car at Central Parking [redacted]. I left it with [redacted]. She inspected the vehicle and returned my ticket with no marks. Please note the car was purchased 2 weeks prior with less than 800 miles and had no dents or scratches noted.

I returned to pick up my vehicle at 10:55PM and gave my ticket back to [redacted]. He brought the car up and I immediately noticed 3 deep scratches above the back passenger side wheel well as some dust had been wiped away making it appear that someone already tried to rub it off. I pointed it out and he went back to the vestibule bringing back my ticket and his ticket which now had a circle around that area. (This was not there when I left nor did [redacted] point it out).

After much argument from [redacted] and waiting over 45 minutes, he agreed to write up the damage. He said that the manager had just left. Please also note that [redacted] never came over to say anything about seeing the scratch when it was dropped off.

After 6 days, I just received a letter from your company stating the scratch was existing. This is false information AND your employees falsified the records to show this. As this is probably at most a $300 repair, I hope you make this right before I have to take further action. Thank you.Desired Settlement: Repair the scratches caused by your attendants

Consumer

Response:

At this time, I have not been contacted by Central Parking System regarding complaint ID [redacted].Sincerely,[redacted]

Review: On July **.2014,I Parked my car in queens center mall of queens,ny for about 30 minutes paid $ 3 dollars as parking fee in machine located on level E I drove my car to exit located on [redacted], insert my ticket in automatic machine it catch my ticket but the gate bar never goes up, I called a girl from parking"s company and explain my situation, all-time she said that I never put the ticket in machine and up to her I was lied, after 30 min I paid $20 dollar to leave and I cannot talk with the [redacted] or any person with authority to help me.P.s no cameras o any person close to machines that can help quickly to costumersDesired Settlement: I want my $20 dollars refound and sorry for parking representative

Business

Response:

A refund for the disputed amount of $20 will be given to customer. It will be sent by mail to customer, to the address shown on the letter.

Review: I parked my car in the garage last April [redacted] 2015 around 4:55pm and picked up at 12:25 am. As a [redacted] Employee I was supposed to get discount and charged $12.00. But I was charged $57.00. I talked to my HR manager. She emailed them. I went to the site and talked to the manager [redacted] personally. I was told that I would get refund $45.00 & it would be automatically appear to my credit card. So far I haven't received any refund. I called their customer service but no positive result. My manager emailed again.Still no response. Look like they wont refund me anything. Its a nonsense. I want my $45.00 back.Desired Settlement: The Manager promised me to refund & according to the company policy and with [redacted] agreement as a [redacted] employee I must get discount. With discount I should pay $12.00 not $57.00.

Business

Response:

After reviewing the charges incurred for [redacted] we have issued a full refund in the amount of $57.00 back to the client [redacted] on his credit card used.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and I checked my credit card activity. It did not reflect on the statement. I don,t know when they refunded and how long it will take. Pls. let me know.

Sincerely,

Review: I have not received a refund promised to me since January. I have been told several times that the check will be mailed, but nothing arrives. I was given the email address of the person that would send the check, but I do not receive a response when I inquire. I am told that person has no [redacted] or [redacted] to complain to.Desired Settlement: I would like the $75.00 due to me for not parking in the facility during the month of February.

Consumer

Response:

At this time, I have not been contacted by Standard Parking Corporation regarding complaint ID [redacted].

Sincerely,

Review: On Wednesday, May *, 2014 I parked my vehicle (a newly purchased used Honda) at the Central Parking Systems garage at [redacted] at 8:50 a.m. I have used this garage for years and know the guys there by face. However, on this date I left the car with a new attendant I hadn't met before. I only had the car for 3 days and it was in pristine condition. When I picked the car up after 5 o'clock, I noticed dirty footprints all over on the passenger-side front floormat. I also noticed that my dual air temp control settings had been synchronized for both the driver and the passenger side. Something which wasn't set prior to that day. When I pulled into the gas station on the way home, I thought to check the trunk. I had an emergency kit, lug nut screwdrivers, tire guage etc. wrapped in a nice kit which the Honda dealers left in the car. No one else had been in the car except the parking attendants and myself. The car went straight from home to the same parking garage for the 3 days. I'm not sure of the value of the kit, but I am very disappointed that it disappeared on Wednesday. It was in the trunk until then. I meant to leave the valet key only, but since I was rushing to get to work by 9 o'clock I left the full key set.Desired Settlement: The Policy of the garage is that they are not responsible for loss of personal property left in the car. I think this policy should be flexible to include responsibility for stolen items if there is proof the item was in the car when left with the attendant, even if the discovery of the theft was after the car left the garage that same day. Also, I'd like to know if there are security cameras installed at this Central Parking Systems garage at [redacted] Street that can be reviewed for that day's activity regarding my car. Being that I was a loyal customer for years - many times per months - recommended the garage to others - and ALWAYS tipped the attendants - I would like the company/owners to acknowlege this complaint and attempt a good faith effort to find a satisfactory resolution. I'd like my kit back, but I know that's not going to happen. I'd like for other consumers not to get ripped off and if so, to have a reasonable way to resolve customer complaints or losses.

Review: I park my 1977 Oldsmobile 4-door sedan at the garage at [redacted]. I am being billed $10 extra per month for parking an oversized

vehicle. The posted rates include "O/S4x4's/SUV's/Vans Add'l 49.83."

My car is none of these. The garage says that my car is long and that I am

being billed only $10 because of my loyalty. Nowhere is length mentioned.

The posted rate list is the contract and may not be amended verbally.

My garage invoice has no breakdown of charges, only a total. It took weeks

to ascertain why I was being billed more than the posted rates.Desired Settlement: This extra billing has been in effect since January, 2015. I request a credit

for the overcharges paid and a billing adjustment and breakdown of charges

on future invoices.

Consumer

Response:

At this time, I have not been contacted by Central Parking System regarding complaint ID [redacted].Sincerely,[redacted]

Review: I parked in the lot on Saturday night, 4/**/15 at 9:00 and I forgot to leave my keys. (When I realized my mistake and returned, I apologised but he was livid. I asked him to stop being so angry and hostile but he ignored me and was punitive in his interaction with me.) I returned at 9:45 and the attendent yelled at me, then charged me $45 for the parking (which is $13 over the all-day cost to park there) and in addition, ran a separate charge on my credit card (he would not return my card to me until he ran it twice) for $50 for his invonvenience in order to punish me. The prices were arbitrary and there was no signage to support his actions.Desired Settlement: I demand a refund of all the charges. I was there less than an hour and am willing to pay for one hour of parking ONLY. There were two separate transactions and I demand the complete refind of the $50 one, and a partial refund of the $45 one, reflecting only payment for one hour of parking.

Business

Response:

The client will receive a $45 refund for being charged twice. We have spoken to the client and apologized for the service received.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Parking 4 x/week at their [redacted] site. Cars are parked by valet service after the limit of the cars in the parking lot is reached. This causes blockages of all entrances and exits leaving the exits and entrances with one way access as opposed to the two access as designed. As such, cars are parked perpendicular to all the correctly parked cars in their slots. Because of this, multiple damage has been done to my personal vehicle as well as several of my co-wokers. I have filed a claim, but their representative is stating that my car had prior damage. My did not have prior damage.

I am unsure what the weight limit of this garage is, but the number of cars parked at this facility greatly exceeds the number of allotted spaces on every level.Desired Settlement: I desire that my car be repaired back to the way it was when I arrived at this destination.

Consumer

Response:

At this time, I have not been contacted by Central Parking System regarding complaint ID [redacted].

Sincerely,

Review: We spent a night at the [redacted] down the street, and upon their referral, we parked our car at this valet service. Things we chaotic there and we had to very quickly grab our luggage and leave our car. We once went back to retrieve something from the car and after waiting a long while virtually unacknowledged, we left for the day and came back in the evening for the car. Once we got a ways down the road, opened the glove compartment for our passports, we realized that our [redacted] money had been stolen. Our kids then stated that the back seat had been gone through as well, things displaced but nothing seemed to be missing other than the money. I called [redacted], and spoke to the manager on duty, who said he would call on my behalf, and gave me their number as well. I called and spoke to the manager there who asked me to email him our ticket stub. I did, and the email failed so I called him back a day or two later to get the proper email. We got it corrected and I sent what he needed. No reply. I sent another email a week or more later asking for an update. Still no reply and this is now 4-5 weeks ago. I do not write this thinking it was stolen. I am 100% certain as it was only time the car was out of our possession. And the manager admitted that the keys are left accessible to all workers at all times. They are not taking me serious and I need help having this matter looked into.Desired Settlement: Ideally, I would really like my money back. Some acknowledgement at least? People with this kind of responsibility should be bonded or at least trustworthy.

Consumer

Response:

At this time, I have not been contacted by Central Parking System regarding complaint ID [redacted].Sincerely,[redacted]

Review: Attempted to retrieve my car at [redacted]. Noticed that many people on line behind me, were receiving their vehicles ahead of me. Made several attempts to inquire as to what was taking so long, and that there must have been some mistake made. I was met with a combination of laughing, sneers, and lip service. Car ultimately brought down at [redacted], an hour after I paid. The cashier on duty was listed as [redacted]. Not even one apology. Not even an offer to reimburse the $38.00 parking charge for having four person wait in the cold for 1 hour to get our car.Desired Settlement: A refund is at the very least what is requested. I want an apology.

Review: I pulled in to the garage at [redacted] so that I could join my mother at a medical appointment.

I went down the ramp to the right of the entrance. Two cars were ahead of me. Two cars pulled in behind me. (I could not get out.)

I waited almost 15 minutes for my turn. At that point, my mother's appointment was over. I decided not to park. I missed the appointment I really wanted to be there for while I was being held hostage on a line.

I put in my ticket to leave but a $15 charge came up. I told the attendant and he told me to go to the office.

I went to the office and was told there was nothing that could be done. I was told there is a ten minute grace period, which had passed while I was held in a line I could not exit. I explained that I was literally held in a line that I could not get out of and then charged for it-- but the people behind the desk acted like this was totally not their problem. Again I was told too bad. I asked to speak to the [redacted]. The [redacted], [redacted] was dismissive. He said billing begins when you get the ticket, and too bad, that's how the garage works.

I paid because I was now nearing half an hour and I knew the ticket would only go up in price if I did not pay it right away. There was no way for me to get out without paying! and I never even parked or left my car!

To summarize: After I pulled in, there was no way for me to exit for the entire duration of the grace period, plus. I was being held in an unmoving line and could not pull out, and then was charged for it. And, I was treated rudely when I tried to address it.

My husband and I use Central Parking all the time. We have never had a problem before.Desired Settlement: Refund my $15.

Consumer

Response:

At this time, I have not been contacted by Central Parking System regarding complaint ID [redacted].Sincerely,[redacted]