SP Heating and Cooling

Initial Business Response / [redacted] (1001, 13, 2015/02/17) */ From: [redacted] Sent: Monday, February 16, XXXX X:XX PM To: [redacted] Subject: RE: Revdex.com Complaint In reply to Mr [redacted] 's complaint Starting with the coupon, they are to be presented at the transaction date because I need give that info to my distributorNot after the job is completeI attempted to do the rebate, but something wasn't showing up properly, that's because it was registered with [redacted] with an install date longer than the daysI was trying to get everything completed and put it all in the system at the same timeI obviously was attempting to register the system because [redacted] texted me the account number to Nicor I will conceit to the rude tone because I was tired of getting barked at about this systemI was trying very hard to take care of a lot of customers and I tried to explain thatBut just like every customer, they're the only customerI was still trying to get the system pushed through until I received a testimonial email saying that he was attempting to have my company boycotted and all this ***All for $250? Since he registered the warranty online, he is the only one with access to the warranty registration, so I can't give him anything on thatHe did that himselfOf course, I found that out as I was attempting to register that system on [redacted] and [redacted] So since he took it upon himself to go around me on this, he cost himself the rebateHe also has failed to mention his rude behavior on his partThat apparently meant nothingSo it's quite alright for him to do such, but I'm not allowed to be flustered and overwhelmed by workI will give him his paid invoiceThat's fineBut the fact I went to bat for him with his home warranty company, doesn't seem to matter eitherThey were going to let his unsafe system goI persistently made sure they knew it wasn't safe for his familyThat apparently has no bearing on business was conductedAs far as a delayed response, I didn't even realize I had this complaint until just recentlyIt slipped through the mail with other mail and wasn't noticedSo I guess in response to what he wants, I don't know what to sayI'll email him the invoiceHe has his warranty forms as long as he printed themAnd he blew the chance of receiving the $for rebate because he thought he was going to just take matters into his own handsI can't control what they do on their ownIf they don't allow me to do my part, I can't to my part [redacted] St [redacted] IL XXXXX ***@spheatingncooling.com www.spheatingncooling.com Ph (XXX) XXX-XXXX Fax(XXX) XXX-XXXX Initial Consumer Rebuttal / [redacted] (3001, 15, 2015/02/24) */ Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX) message [redacted] Tue, Feb 24, at 7:AM Reply-To: [redacted] @yahoo.com To: " [redacted] @chicago.Revdex.com.org" Diane, I am not able to get to the website to respondSo I thought I would send it to you so you can pass [redacted] along I have not had any response from SP Heating and Cooling on this issueIt is unfortunate that I have not due to my limited income and I was counting on this rebateAS YOU KNOW THE APPLICATION CAN ONLINE BE SUBMITTED BY THE INSTALLING CCOMPANYWHICH HE HAS NOT IF THERE IS ANYTHING I CAN DO TO CHANG THIS, PLEASE LET ME KNOW RESPECTFULLY, [redacted] XXX XXX XXXX Sent from Yahoo Mail on Android