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Sp3ctrum Makeup & Brow Bar

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Sp3ctrum Makeup & Brow Bar Reviews (1)

Unfortunately, this issue couldn't be resolved after several attempts by myself and my staff. This customer booked an online makeup lesson after seeing my work online and on my website. She booked the date and time and was sent an invoice that clearly stated the date and time as PST (the time zone...

that my business is located). On the date of the appointment, the customer emailed prior to the scheduled appointment stating that she had waited for me to contact her for the lesson and I never contacted her. I advised her that as the invoice states, her appointment is at PST and she has several hours to go until the appointment. The customer then apologized stating that she read the invoice wrong and that she booked another appointment and couldn't make it. I advised her that as the terms and conditions state on the invoice (and on the website), any appointment not cancelled within 48 hours is marked as a no-show and she couldn't be charged a $40 no-show fee. However, because it was a clear misunderstanding on her part, I would allow her to reschedule on an available date without penalty. The next date the customer selected she was also a no-show at with another excuse on why she couldn't make it. She also advised that she felt bad about missing it because I had given her so much help, tips and suggestions in our conversations online she felt like she had received a lesson already. Again, trying to work with this customer I advised her that I would allow her to book another available time slot. The next time slot the customer wanted to book wasn't available due to a wedding and a personal doctors appointment. A day later, the customer stated that she needed to get the money back because her boyfriend paid for it and he wanted his money back from her. I advised her again that she was not due a refund because she was a no-show on her first appointment and I was simply allowing her to book another slot out of courtesy. I also advised her that I was willing to allow her to still book an appointment up to 3 months but she declined. I was still willing to honor the lesson because I understand that life happens but a refund isn't available in this case.I would also like to address the slander that this customer is responsible for. My original and legal first name is [redacted]. I tried to work with her and be understanding but to falsely state that I have committed identity theft and accuse me of trying to impersonate someone to further my business is unacceptable and unlawful.

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