Spa and Pool Source Reviews (5)
Jun 28, 2020
Disappointing & won't use againThe only good thing I will say about this company is they did respond to an email request. The response was unhelpful to say the least. Whoever runs this company better check into their customer service. I sure won't ever use them again
We purchased a new cover for our hot tub and several other items from this website on June 16. Unfortunately, the cover did not arrive for 31/2 week, despite them having sent notice that it was shipped 6/20. After waiting more than a week, we contacted them and they said that it arrived to their chosen delivery company in a nearby town and we should be contacted soon. After waiting another week, we contacted them and they provided us with the shipping company contact information. We contacted them and they said that they were a little short handed but they would call the next day to schedule a delivery. The call did not come, so we contacted them again. They said that they would contact us the next day to schedule- this no call, we call game went on for a few more days. During this time, we also were calling the spa pool source folks to ask for their help. They were NOT helpful. Poor communication, poor choice of shipping company, horrible follow-through. A very irresponsible business.
Review: Spa and pool source shipped to me a 120v circulation pump for my sundance spa. They refused to honor the manufacturer's warrant.
Company refused to allow return of a new $350 spa pump that failed completely within a year of purchase.
Don't buy anything from this business! You'll be sorry!
Spa and Pool Source Rating