Spa Castle Premier 57

Hello [redacted] ***,It was such a pleasure to have you and I hope you had a great experience here at Premier Just to confirm, we have refunded your card for the original passes you purchasedWe look forward to your next visitThank you

*** *** *** I would like to take a moment to express my apologies for any confusion you may have experienced, as this is not what we intendAlso, to avoid any further confusion we are in process of changing the package descriptionPlease accept my offer of a $gift card (more than the
value of a Healing Stone Upgrade to a massage service) that you can apply to any service or entry fees in the futureContact me directly via phone or email to provide the proper shipping information or to discuss furtherI hope to hear from you soonBest Regards, Management

Revdex.com:At this time, my complaint, ID *** regarding Spa Castle Premier has been resolved After I filed a complaint with Revdex.com, Spa Castle Premier reached out to me to resolve the issue
color="#ff0000">(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:At this time, my complaint, ID *** regarding Spa Castle Premier has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** ** *** ***Please contact me directly, as I need you to provide your credit card informationIf you allow me, I would like to issue a $credit to you as a gesture of good willI hope in the near future you will visit us againThank you.Best Regards,Richard ***Operations Manager*** **
*** * *** ** ***
*** *** ** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I do not wish to get a gift card to their facility as I mentioned in the notes of my complaintI will not patronize their business again and I believe if they are truly responding in the spirit of good customer relations they would credit my card, which they charged, the $credit or send me a visa gift card which can be used anywhereTrying to give me credit to some other service they provide is not an acceptable solution.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID [redacted] regarding Spa Castle Premier 57 has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Hello [redacted],It was such a pleasure to have you and I hope you had a great experience here at Premier 57. Just to confirm, we have refunded your card for the original 4 passes you purchased. We look forward to your next visit. Thank you

Review: Spa Castle Premier was set to open in November 2014. They sold passes online prior to the opening and I purchased a pair of passes in October at $50 a piece with $4.32 s/h for a total of $104.34. The opening was delayed til December, they were open for less than one month and then the Health Department shut them down and they have not reopened since. Management has not replied to emails, voicemails and now does not even answer the phone. These passes purchased are set to expire in June and short of a mid summer miracle I have zero hope they will open their facilities.

I'm reaching out to the Revdex.com for guidance and a professional insight that can help resolve my issue.Desired Settlement: Full refund of $104.34

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Spa Castle Premier 57 has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: On November [redacted] I went to the spa castle premier with my boyfriend and some friends.

After the spa I went to the locker to get my bag to shower up and go. My girlfriend was with me and there were two other women. The locker area was cramped. So I unlocked my locker u have to tap on it first and the use ur arm watch to open it. Very confusing so I had to get someone to help me go my bag and stuff closed the cloker got dressed . went back to my locker a hour later opened it it was locked and my brand new $200 white jacket was gone.I had the attendant open every surrounding locket to see if it was in there and it wasn't the manager came down and I told him the situation. He was very condisending. I explained to him my locker was locked. He said there was nothing he can do but check the camera and because none of his staff took it and it was a client there was nothing he can do for me but take my name and number. I informed him that regardless if it was a customer or a staff member who took it, my $200 jacket was stolen from your establishment I paid for my self and my boyfriend to gain access into the spa. I wrote the spacastleusa via email as a complaint since there is no other way to access them except online and I haven't received a call or anything back yet. I will also file a police report that property was taken from me and nothing was done about it. I am a paid customer I live in Pennsylvania so I had to go all the way home in the cold with no jacket. My boyfriend and I wasn't too happy and we want answers and to be compensated for our loss and no one will get back to us. This is obserd and unprofessional for any establishment to reject the needs of a paid client.Desired Settlement: Settlement or refund

Review: Prior to opening this location, Spa Castle Premier 57 offered a promotion on their website to purchase admission tickets at $50 each instead of the usual price of $65. I purchased two tickets in anticipation of their new location. Shortly after opening, this location was shut down due to permitting issues. Since then, they have partially reopened but still do not have all the permits to be fully operational. They are now offering free admission for guests which is nice, unless you purchased 2 tickets in advance of the opening. These tickets I purchased are now completely useless. I have reached out to SC Premier 57 multiple times about a refund but have not received a response. The customer service is very poor.Desired Settlement: I would like SC premier to refund my money for these admission tickets. I have sent them copies of my receipt and tickets several times but have not received a response.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Spa Castle Premier 57 has been resolved. After I filed a complaint with Revdex.com, Spa Castle Premier 57 reached out to me to resolve the issue.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]