Spa City Motors

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] In response to the message from the business:I would like to know when the repairs per the statement of problems given to me by the garage I took the PT Cruiser to for an inspection were completed by the "Business"?? When I returned from the garage with the statement of problems, I was told by the "Business" all was well with the car and the concerns in the statement were not considered problematicI purchased the car the same day as the inspection was done by my garage since "Business" said the car was fine I would like to see the paperwork and date when the repairs per the statement of problems were completed on the PT Cruiser I purchased on 6/5/ I do not feel the car was out of my sight long enough for the needed repairs to be completed on 6/5/ (On 9/19/15, I replaced both components to make the windshield squirters work.)When the AC did not work, I returned on 6/12/to the "Business" and "Business" states they "discovered a defective low pressure monitoring switch that we promptly replaced"Unless, this was just a repair that could be done in my presence, I don't believe this was done because the car never left my sight No AC happened againBusiness recommended a garage to have AC checked out The garage I went to on 7/10/was not someone I was familiar with and was, obviously, "Business's" "so called specialist", not mineWhen "specialist" told me would be $to repair, "Business" stated they would keep putting in Freon to "get me through the summer" and then they would suggest some other place that "would not charge me $900.00" next summer to get it repairedThe first time I had problems with the electrical system was in September and I went into the "Business" and was told that they would "do some research" on the problem I never heard back which is why I went back to the "Business" twice Once there were two gentlemen just "keeping an eye on the place" as the owners were out buying more cars They took down my message but no one got back to meThe second time there were two different gentlemen who insisted the owner would get back to me and I did receive a phone message that the electrical problem was an "easy fix" but it was up to me to get the repair doneI did some research and found that the PT Cruiser had pages on the Internet of customer complaints regarding the electrical system.As you can see all of these problems occurred within a month period! Yes, the electrical problem was over the days but if the "Business" had done their due diligence on the PT Cruiser, my feeling, is that they would not have purchased the Cruiser in the first place for resaleIf a product has recognized defects that have not been addressed to the satisfaction of the consumer, why would you, as a local Business buy and then resell such a defective product It just does not make sense As I have said in previous emails, I take responsibility for not doing a thorough search on the PT Cruiser before I purchased it I only ask that the "Business" as they stated in their response, "in good faith", take responsibility for their part in the sale of a vehicle which, in my opinion, should not have been purchased for resale I do feel that $for new Air Conditioning system could have been avoided with regular maintenance by the previous owner However, the electrical system failures, I do not feel, are "minor issues that a (new owner) customer must take responsibility for the necessary upkeep and maintenance" of the car The electrical problems with this vehicle are well documented and , again, should have been know by the sellerOne cannot fix an electrical problem until a situation occurs and according to the documented problems, there are multiple issues and fixes that have been tried to no availDid the owner go "above and beyond to prepare and stand behind this vehicle during and after the sale"? Personally, I question the "good faith" in this statementMy complaint remains that the vehicle I purchased should not have been sold due to the documented problems I may not know the intricacies of an automobile but I do know that, I feel, I've been taken for an unpleasant ride.Thank you, again, for your time with this matter[redacted]

This is in response to your letter of October 22, 2015, regarding ID# ***.Before committing to the purchase of the Chrysler PT Cruiser, said customerrequested to have the vehicle examined by a local garage on the same day ofpurchase, 6/5/Enclosed is a copy of the statement printed by
the garage with theirconcernsTheir invoice states the following --Right Rear Shock is leakingWe replaced it.-Transmission lines are leakingThey were repaired.-A/C hose has signs of leakage around crimpA/C system was evacuated and the hosethey were concerned about was replacedNowhere on this statement does it state thatthe A/C as a whole unit needs to be replacedThere are many components that makeup an A/C unit, a hose is just one of them.-Intercooler on driver side is cloggedNeeds to be cleanedItwas cleaned.-Brake fluid is dirtyBrake fluid was replaced.-Windshield washer fluid sprayer is not working on driver's sideIt was found cloggedwith dirt and cleaned.-Front brake pads look newThey were.-Tires look about 10% to 20% wornWe were surprised at that statement, as all fourtires were just purchased at Mavis Tire and had less than miles on them.As a final note, the mechanic states "everything else looks good".In addition to addressing all the repair shops concerns, this vehicle also received newmotor mounts, a lower control arm, ball joint and front end alignmentWe strive toproperly prepare a used car, so that it will give good service to our customer.On 6/9/15, customer complained about a rattle in front endFront sway bar bushingslooked a little fatigued, so they were promptly replaced and the noise was goneA fewweeks later, customer returned stating the A/C was not workingSystem was found tobe fully charged, however, we discovered a defective low pressure monitoring switchthat we promptly replacedA few weeks after that, customer stating again the A/C wasinoperativeI discovered that the electrical plug to the low pressure monitoring switch,that I had just replaced, had worked itself looseI properly reattached it so it would notcome off againThis is where the customer is confused in her statement that a hosecame off and I put it back onIt was not a hose, it was an electrical connectorThe A/Cunit immediately began to workAt no time did the A/C system ever show signs of lowor no Freon A few weeks later, she again returned stating the A/C was again notoperableThis time we found the system totally empty of FreonAs a courtesy, Irecharged the system to get itworking again at no charge to the customerItwasobvious after several weeks that the system had developed a minor leakEven thoughA/C systems are not part of a New York State warranty, especially with cars that haveover 100,miles on them, as this one does, we tried our best in good faith to repairthis systemObviously it has possibly developed a new leak which can be properlydiagnosed and repaired by a qualified A/C repair garageWe did send her to a localgarage in town to have them look at itThis might be her so called specialist whoquoted $to fixTo my knowledge she has no official diagnosis or estimate onpaper from any garage stating what may be the problem.As far as her so called electrical issue (dash lights coming on while driving), she did notinform us or have this problem until well after her day/1,mile warrantyIt wasmonths later when she stopped in concerning that matterTo our knowledge thisvehicle has never shut offwhile drivingAs a courtesy, we told her we would try toinquire ifany other garages had come across that problemShe returned again the firstweek of October to see rfwe had found any information, but we were away on vacation.We have not discovered any common problem, outside of a possible ignition switch, inthe forums that we reviewed.I went above and beyond to prepare and stand behind this vehicle during and after thesale, even after the warranty periodA customer must realize that certain issues maydevelop during ownership of a used carAs it is our intention to provide a quality, rustfree, dependable automobile, I feel her two problems are minor issues that a customermust take responsibility for the necessary upkeep and maintenanceIam willing to sether up with an appointment at a very reputable garage in Clifton Park that I use, but thiswill be at the customer expense.Regards,Kenneth B***Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
In response to the message from the business:I would like to know when the repairs per the statement of problems given to me by the garage I took the PT Cruiser to for an inspection were completed by the "Business"?? When I returned from the garage with the statement of problems, I was told by the "Business" all was well with the car and the concerns in the statement were not considered problematic. I purchased the car the same day as the inspection was done by my garage since "Business" said the car was fine.  I would like to see the paperwork and date when the repairs per the statement of problems were completed on the PT Cruiser I purchased on 6/5/15.  I do not feel the car was out of my sight long enough for the needed repairs to be completed on 6/5/15.  (On 9/19/15, I replaced both components to make the windshield squirters work.)When the AC did not work, I returned on 6/12/15 to the "Business" and "Business" states they "discovered a defective low pressure monitoring switch that we promptly replaced". Unless, this was just a repair that could be done in my presence, I don't believe this was done because the car never left my sight.  No AC happened again. Business recommended a garage to have AC checked out.  The garage I went to on 7/10/15 was not someone I was familiar with and was, obviously, "Business's" "so called specialist", not mine. When "specialist" told me would be $900.00 to repair, "Business" stated they would keep putting in Freon to "get me through the summer" and then they would suggest some other place that "would not charge me $900.00" next summer to get it repaired. The first time I had problems with the electrical system was in September and I went into the "Business" and was told that they would "do some research" on the problem.  I never heard back which is why I went back to the "Business" twice.  Once there were two gentlemen just "keeping an eye on the place" as the owners were out buying more cars.  They took down my message but no one got back to me. The second time there were two different gentlemen who insisted the owner would get back to me and I did receive a phone message that the electrical problem was an "easy fix" but it was up to me to get the repair done. I did some research and found that the PT Cruiser had 4 pages on the Internet of customer complaints regarding the electrical system.As you can see all of these problems occurred within a 3 month period! Yes, the electrical problem was over the 30 days but if the "Business" had done their due diligence on the PT Cruiser, my feeling, is that they would not have purchased the Cruiser in the first place for resale. If a product has recognized defects that have not been addressed to the satisfaction of the consumer, why would you, as a local Business buy and then resell such a defective product.  It just does not make sense.  As I have said in previous emails, I take responsibility for not doing a thorough search on the PT Cruiser before I purchased it.  I only ask that the "Business" as they stated in their response, "in good faith", take responsibility for their part in the sale of a vehicle which, in my opinion, should not have been purchased for resale.  I do feel that $900.00 for new Air Conditioning system could have been avoided with regular maintenance by the previous owner.  However, the electrical system failures, I do not feel, are "minor issues that a (new owner) customer must take responsibility for the necessary upkeep and maintenance" of the car.  The electrical problems with this vehicle are well documented and , again, should have been know by the seller. One cannot fix an electrical problem until a situation occurs and according to the documented problems, there are multiple issues and fixes that have been tried to no avail. Did the owner go "above and beyond to prepare and stand behind this vehicle during and after the sale"? Personally, I question the "good faith" in this statement. My complaint remains that the vehicle I purchased should not have been sold due to the documented problems.  I may not know the intricacies of an automobile but I do know that, I feel, I've been taken for an unpleasant ride.Thank you, again, for your time with this matter.[redacted]