Spa Depot Of Ohio Incorporated

In response to Ms***'s Guest Report, it was given to the owner, who discussed it with the Rides Supervisor and the Ride Operator involvedThe child in question was asked if he was sure he wanted to go on the ride and hereplied that he didWhen he started yelling to stop the ride, the
operator didThis is a big ride, and does not stop on a dimeIt takes time to slow down and come to complete stop. He was let off as soon as it was safe to do so when the ride came to a complete stop. The parent was contacted in a timely fashion and everything explained to herAs far as customer service issues, we told her that we would be speaking with everyone involvedto make sure that they are treating all Guests with professionalism and respectAll the proper protocols were followed in regards to this ride. Sincerely Len S*** Martin's Fantasy Island GRAND ISLAND BLVD716-773-7591GRAND ISLAND, N.Y14072-FAX 716-773-

Hi ***,? We have issued a $refund check to Mr***I hope this satisfactorily resolves this matterThank you!? ? -Chris