Spa Finder Reviews (17)
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Description: TRAVEL AGENCIES & BUREAUS
Address: 257 Park Avenue South 10th Floor, New York, New York, United States, 10010
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SCAM! These people have my $200 and after 3 calls to customer service being lied to and given the run a round I still have not received my gift card. The first customer service rep actually hung up on me after I told him my situation. The other two I spoke with confirmed they received my order and that they received my $200 but don't know why I am not receiving the GC. They both told me supervisors would contact me and they never did. DON'T WAIST YOUR HARD EARNED MONEY ON THIS COMPANY!
Purchasing this giftcard for my husband was a HUGE mistake! We have had it sitting here for over a year due to the VERY limited selection of Spas you can use. Half of the links for Spas on the website do not work because the spa is no longer available! I called customer service and told him I was looking for a refund and he laughed at me! Told me I could give it to a friend or sell it on "cardpool.com"(which takes a percentage of your money). Since I was angry and desperate to get rid of it, I checked out the recommended website and they do NOT even accept SpaFinder giftcards! Very frustrated. On a side note, why can I not leave a Zero Star review?!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
I would give them a minus one, if I could. DO NOT PURCHASE these gift cards. Once you buy it, your money is gone.There is no chance of getting it back. My children give me spa gift cards for birthdays and Mother’s Day and have used them in the past. It just so happens that my massage therapist took the cards and I used them for my facials. My massage therapist no longer takes them and my facials spa no longer takes them because Spa Finder doesn’t pay them on time and customer service is terrible. I think they are having financial issues. I just had my eyebrows done at the spa I frequent using my gift cards. When I went to pay, they said they are putting them on hold and not taking them because they had several cards that they are still waiting for their money on. I had to fork over the money and now I have these cards that I can no longer use. I called them and they said they were not getting call backs but the spa I go to said they are not responding to their requests for payment. Lies, lies and lies. I called them for a refund on my cards and they told me I’m SOL, no refunds. Get your gift cards directly from the company that provides you with your services and DON’T USE these cards.
Revdex.com:Spa Finder and *** * contacted me as soon as this complaint was filed A representative from *** was able to redeem the gift certificate so my account was funded
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear *** ***,Thank you for contacting Spafinder Wellness 365. We are sorry to learn your experience was less than perfectHere at SpaFinder Wellness, we value all feedback, and consider it very important to learn about any issues that may exist.We do our best to offer excellent customer
service, and clearly we failed to do so this time We always strive diligently to provide our customers with superior service, and regret that your refund was evidently not handled according to our standards. Our business relies on great customer experience and we certainly did not live up to that promise in this case. Once again, we thank you for notifying us of this issue and sincerely apologize for any inconvenience caused to you *** *** Please note that a $refund check was mailed to the address provided. Feel free to contact us if you have any further questions or concernsWe shall remain at your disposal for further information or assistance you may require.Sincerely yours,The Customer and Partner Solutions TeamSpa?nder Wellness, Inc.••••••••••••••••••••••• Inspiring Wellness 365Days of the Year
If I could give 0 stars I would. Spa Finder has set their system up according to a Manager so that they have no access to change anything. According to him, no one in the company can change anything once it is set in "stone" by the end user. All I wanted was a gift card to honor an employee and there was no option on Spa Finder to print a GC off on their site and no warning to NOT use your business email to receive the confirmation that never came through. Apparently business emails get lost often! That is something that should be disclosed. The manager then proceeded to offer no solution to get me the e-gift card I have already been waiting 20 hours for other then to refund it. Then when I accepted the fact that I would receive a refund I asked for them to send me the refund receipt to another email to ensure that I receive it for my bank reconciliation and my accounting department and he said he was not responsible for that. All I can say is I am livid, and would NEVER recommend them ever.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Dear [redacted], Thank you for contacting Spafinder Wellness 365.We tried connecting you by phone, but we were not able to reach you. Hope you received our message. Spafinder Wellness 365 has expanded our partnership with [redacted]. This partnership ensures that [redacted]...
properties be featured on Spafinder.com as well as the ability to accept and redeem Spafinder Wellness 365 Gift Cards via the [redacted] software. The details of this program are covered within your software terms of service. Below is the link to [redacted]’s Help Suite, which has step-by-step instructions on how to redeem Spafinder Wellness 365 Gift Cards, SpaWish Gift Cards, [redacted] Here is the link to the FAQ section: [redacted] And Spafinder Wellness 365 troubleshooting guide: [redacted] We want you to be comfortable with the integration and redemption process. If not, [redacted] can opt you out of accepting Spafinder Wellness 365 gift cards through your [redacted] software.For any inquiries or changes on the listing, please contact [redacted] directly at ###-###-####, or [redacted].Once again, we thank you for notifying us of this issue and sincerely apologize for any inconvenience caused to you. We shall remain at your disposal for further information or assistance you may require. If there is anything we can do to help, please let us know. Thanks and kind regards,The Customer & Partner Solutions TeamSpa?nder Wellness, Inc.•••••••••••••••••••••••Inspiri...⇄ Wellness 365 Days of the Year
Review: I attempted to redeem a SpaFinder Wellness Gift Card on February [redacted] 2015 for $100. The card number was not being accepted by Spa Finder's online redemption system. After emailing [redacted] at Spa Finder's customer service, she asked for a scan or picture of the Gift Card. I sent [redacted] a picture of the gift card, but she never replied with an answer on when my money would be redeemed.
It has been almost a month and no one from Spa Finder will help redeem the gift card. I need to get paid and they are not responding to phone calls (twice) or emails following up on my request.Desired Settlement: I need the $100 redeemed and credited to my Spa Finder account immediately.
Consumer
Response:
Spa Finder and [redacted] contacted me as soon as this complaint was filed. A representative from [redacted] was able to redeem the gift certificate so my account was funded.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Review: I own a small(3 chair ) hair salon in [redacted]. We use an online software booking system that partnered with Spafinder(and SpaWish, a division of Spafinder now). We have been dealing with issues with this company for three years now by having new clients try to book appointments saying they have purchased gift cards that they would like to redeem with us. We have never opted into the Spafinder program and absolutely do not accept their gift cards. I have our software system set up to say we do not accept their gift cards and have phoned and emailed Spafinders customer service on several occasions to ask that they take us off their list of businesses that accept their cards. Today we had a new client , who when it came time to pay for her haircut, presented us with a $50 gift card printed off her computer from SpaWish( her haircut came to $68.25). When we informed her we don't actually accept those, she became very upset and insisted she found our salon on their website . We looked it up, and ,sure enough we are still listed as accepting their gift cards on BOTH websites! We were left no choice,but to honour the $50, as to not upset the client any further, which we will not be compensated for! This is unacceptable business practice on Spafinders behalf,as it harms small businesses...I have contacted my online booking software provider and demanded they solve this issue once and for all.Desired Settlement: Not only would I like to be compensated for the full amount of $50, I insist that our salon be removed immediately from their website(s).
Business
Response:
Dear Revdex.com,
We’re truly sorry that [redacted]’s customer service experience was negative. We’ve taken immediate actions to address the issues raised, and notified MINDBODY of the owner’s request to be taken off Spafinder.com and SpaWish.com.
Please note that MINDBODY’S support team updated their systems and [redacted] was removed from both websites on July [redacted] 2014. We immediately contacted [redacted] on July [redacted], apologized for the issues he experienced and confirmed that his salon was removed as requested.
We also asked [redacted] to please provide us the $50 gift card number that was honored at his salon and to send us a photocopy to our email [redacted] or fax ###-###-#### and we’ll make sure that this gift card is redeemed, and our Finance department will reimburse [redacted] the full amount of $50.
Thank you again for taking the time to contact us and sincerely apologize for any inconvenience this may have caused. Your assistance is greatly appreciated and we shall remain at your disposal for further information you may require from Spafinder Wellness.
Healthiest Regards,
--
Review: On January *, 2015 I attempted to use a $50 SpaFinder giftcard at a location that SpaFinder listed as "Accepts SpaFinder Giftcards" on their website. The provider refused to accept the gift card and I had to pay $50 out of pocket. I contacted SpaFinder that day with my complaint. I then sent a series of three followup emails when I did not hear back. I finally received a response on January ** - 24 days after my initial complaint. I provided additional information and my complaint was sent to management. On February [redacted], SpaFinder contacted me and asked me to send my gift card to them and they would provide a $50 refund. I mailed the card on February [redacted]. I have yet to receive my refund. An additional follow-up email sent on March [redacted] has not been followed up with. The email chain is below. Please note that I do not know original purchase details of the card, as it was given to me as a gift.
January *, 2015
Good evening -
I received a Spafinder Wellness 365 gift card for my birthday and booked a massage at [redacted] and [redacted] in [redacted], Montana, which is listed as "Accepts Spafinder gift cards" on your website. However, upon checkout, the receptionist informed me that the business no longer has a Spafinder account and that I would have to pay out of pocket for my service. They offered me a $10 discount for the misunderstanding, but I still had to pay $50 - a big disappointment. Please let me know how this situation can be remedied.
Thank you,
January **, 2015
Good morning -
I sent this customer service issue to you twelve days ago. I am emailing to make sure that it was received and is being processed.
Thank you,
January [redacted], 2015
Dear Spafinder -
This is now the third time I am emailing to follow up on my complaint from 1/*/2015. I noticed that [redacted] has now been removed from your website as a provider that accepts your cards, however, no one has contacted me regarding my situation. Please do so at your earliest convenience. Your lack of attention to customer service is frustrating.
Thank you,
January **, 2015
Good evening,
I spoke with [redacted] in customer service today and she asked me to send the cide and face value of my spafinder gift card. Those numbers are listed below.
Thank you,
Face Value: $50.00
Number: [redacted] Pin: [redacted]
February *, 2015
Dear **,
We apologize for any and all misunderstanding. We would be happy to refund your card or certificate. Please mail the original(s) to our corporate offices, address below and to the attention of: Customer Service so that we may be able to assist you as quickly as possible. Once the originals are received, we will then be able to VOID and devalue them to then replace it with a new instant reissued eCard that will not expire over time and that will be emailed to you once your mailing is received.
We look forward to hearing from you,
Spa?nder Wellness, Inc.
February *, 2015
Dear Spafinder Customer Service -
I am not sure that I understand your solution to this problem. I do not have any issues with my current gift card. The only issue is that I went to an establishment that refused to take it, despite being listed otherwise at the Spafinder website. A credit card refund will not work, as the card was given to me as a gift. Would it be possible to issue a cash refund or to issue a second $50 Spafinder giftcard?
Thank you,
February **, 2015
Dear **,
We apologize for any and all misunderstanding. We would be happy to refund your card or certificate. Please mail the original(s) to our corporate offices, address below and to the attention of: Customer Service so that we may be able to assist you as quickly as possible. Once the originals are received, we will then be able to VOID and devalue them to then to then create a paper check refund that you may cash out at your own discretion.
We look forward to hearing from you,
Spa?nder Wellness, Inc.
February **, 2015
Thank you for the offer to refund my card. I will put it in the mail tomorrow.
March **, 2015
Hi -
I am emailing to inquire about the refund for my $50 SpaFinder gift card, which I sent in over a month ago. This simple customer service issue has been ongoing for over two months now with every effort generated from my side. It has been frustrating, to say the least.
Thank you for your prompt follow up,
**Desired Settlement: The business should provide a refund and apology as soon as possible. Their customer service has been atrocious.
Business
Response:
Dear [redacted],Thank you for contacting Spafinder Wellness 365. We are sorry to learn your experience was less than perfect. Here at SpaFinder Wellness, we value all feedback, and consider it very important to learn about any issues that may exist.We do our best to offer excellent customer service, and clearly we failed to do so this time. We always strive diligently to provide our customers with superior service, and regret that your refund was evidently not handled according to our standards. Our business relies on great customer experience and we certainly did not live up to that promise in this case. Once again, we thank you for notifying us of this issue and sincerely apologize for any inconvenience caused to you [redacted] Please note that a $50 refund check was mailed to the address provided. Feel free to contact us if you have any further questions or concerns. We shall remain at your disposal for further information or assistance you may require.Sincerely yours,The Customer and Partner Solutions TeamSpa?nder Wellness, Inc.••••••••••••••••••••••• Inspiring Wellness 365Days of the Year
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Review: I had got the card in christmas party december 2012 as gift and when I tryed to used online thy took the money and send email asking for shipping charge so I called compliant about it and asked them to cancel the order she said everthing is good u can go a head and use the card some ware els and that was on may2013 I tried to used in july 2013 for heir cut the lady at salon told me the card has been used since than I have been fighting back and fouth with company to replace it the refuse to do so and thy keep telling me will email new one or you have to talk to salon or ect... and lies keeps going now I work at home depot thats how I got I will make sure my company will never purchase these card again and I want eather new card isued or the money witch is only $50 card worth p.s I spoke to palm the whol time and also told me that salon she spoke to dont want your business when I called the salon she siad I didnt say that at all she also said that plam super viser of spa finder gave her a very hard time refused to work with her on card why do thy have them if thy dont help a customers with them sencerley [redacted]Desired Settlement: new card isued pls a ggravation that thy put me though should be worth somthing
Business
Response:
Dear Revdex.com,
Thank you for contacting SpaFinder Wellness.
We would first like to offer our most sincere apology for what has been a poor experience in customer service. We do our best to offer excellent customer service, and clearly we failed to do so this time.
We are truly sorry that [redacted]'s experience using her SpaFinder Wellness Gift Card at MySpaShop.com was negative, as we always strive diligently to provide our customers with superior service, and regret that this order was evidently not processed according to our standards.
Our records indicate that the customer service representative re-issued a new Instant Gift Card and it was emailed to [redacted] her email address [redacted].
Please note that we have contacted [redacted] and apologized for the issues that she encountered while redeeming her SpaFinder Wellness Gift Card and we’ve also assisted her making sure she was able to schedule her salon service.
Once again, we sincerely apologize for any inconvenience caused to [redacted]. We’ll be taking actions immediately to address the issues raised, and insure that no other customer has that experience. Thank you again for taking the time to email us, as your input is an essential part of our development process. .
Feel free to contact us if you have any further questions or concerns. We appreciate your patience.
--
Vice President,Customer Service,
SpaFinderWellness, Inc.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
aince couldn't find a place to take waa hard I end up in eldrado solon wher thy burned my hair refused to fixed and all thy said
after I complaint wevrefound ur money and we offerd u a hari cut all that happen because the finder refused to send the money for the and when told what thebsalon did she didn't care we sending to your eamil new card she we refounding money and this last time
im doimg she said no never again will or amy of my cow workwer will there proudect
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
Review: Spa Finder sells gift certificates for customers to redeem at a variety of spas, fitness studios, etc.
Spa Finder lists facilities on their site as locations where these gift certificates can be redeemed.
Our fitness studio, [redacted], is listed on the Spa Finder website as a facility where Spa Finder gift certificates can be redeemed.
We were never contacted by Spa Finder, and never entered into any kind of business arrangement with them. We never even heard of Spa Finder until a customer came to our facility attempting to redeem a spa finder gift certificate with us.Desired Settlement: Remove our facility from your listing, and/or have someone contact us to explain Spa Finder's redemption policy - i.e., how are listed facilities compensated for services booked using Spa Finder.
Business
Response:
Dear [redacted], Thank you for contacting Spafinder Wellness 365.We tried connecting you by phone, but we were not able to reach you. Hope you received our message. Spafinder Wellness 365 has expanded our partnership with [redacted]. This partnership ensures that [redacted] properties be featured on Spafinder.com as well as the ability to accept and redeem Spafinder Wellness 365 Gift Cards via the [redacted] software. The details of this program are covered within your software terms of service. Below is the link to [redacted]’s Help Suite, which has step-by-step instructions on how to redeem Spafinder Wellness 365 Gift Cards, SpaWish Gift Cards, [redacted] Here is the link to the FAQ section: [redacted] And Spafinder Wellness 365 troubleshooting guide: [redacted] We want you to be comfortable with the integration and redemption process. If not, [redacted] can opt you out of accepting Spafinder Wellness 365 gift cards through your [redacted] software.For any inquiries or changes on the listing, please contact [redacted] directly at ###-###-####, or [redacted].Once again, we thank you for notifying us of this issue and sincerely apologize for any inconvenience caused to you. We shall remain at your disposal for further information or assistance you may require. If there is anything we can do to help, please let us know. Thanks and kind regards,The Customer & Partner Solutions TeamSpa?nder Wellness, Inc.•••••••••••••••••••••••Inspiri...⇄ Wellness 365 Days of the Year
Review: On March *, 2015 I visited Hand & Stone Spa and was forced to use the full amount on my gift card. My service was only $89.95, so I was not refunded the $10. I called SpaFinder right away and the lady was very nice saying I was correct, they should have given me store credit and she will pass my information to corporate. Two weeks later no response, I finally (after one (1) email and one (1) voicemail) get a customer service representative who said I can file a complaint, but there is nothing she can do... really! You do not abide or hold your 'spas' accountable for this statement on your website "The total value of the card must be redeemed at a single participating partner. Any unused balance will be converted to credit at that participating location. Card must be surrendered at time of redemption."Desired Settlement: Request my outstanding balance of $10.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,