Spa Nails

Revdex.com spoke to a representative of the business who said that they do not do refunds, if the customer comes back with an issue they will fix itHe said that if a customer wants something fixed but there is nothing wrong with the work they did, the customer would have to pay to have it fixed, and they do not offer refunds

Complaint: [redacted] I am rejecting this response because: When I was in their store front, the lady offered me the contractI told her at the time that my father was recently diagnosed with brain cancer and my mother was diabetic and having kidney issues and I did not want to be locked into a contractWhen we got to the "months" part- she explained to me that the month was how long I could get the $rate for- that after months the cost could increase due to the cost of delivery of servicesI asked her how much it could increase and she said it depended but she hadn't seen a recent increase so I should be okayI asked her several times for clarification that I could cancel the contract at any time because of the health condition of my parentsMy father has subsequently passed away and I am asking this business to stick to what their shady sales person told me- I CAN CANCEL AT ANY TIMEI clarified with that woman multiple times because I KNEW if my mom took a turn for the worse that I would not be here nor would I be interested in having massages ***e because I need to be spending time with my family Also, this business said they could "put my contract on hold" for month- then it would have to be restartedFirst of all, I'm highly offended by thisIt's like the business is saying- "Either your mom needs to get better or die in six months, otherwise you are going to be paying for services you won't be here to receive." I was told by their sales person that I could cancel at any time and that is what I'm requesting they do- KEEP THEIR WORDThank you[redacted] Regards, [redacted]

Ms.***, I am writing to follow up on our telephone discussion and recent receipt of a written complaint ID [redacted] I have attached a copy of the person's membership agreement and a chronology / timeframe of contact with this customer to ensure you completely understand our procedures and our interaction with this customerWe believe we have been very open and upfront with this customerWe encourage our customers to live healthy lifestyles and to incorporate massage into their routines whenever possible We always highlight critical areas on membership agreements to ensure that there isn't any misunderstanding and the customer knows exactly what they are committing toWe obviously do not want customers to misinterpret anything about our programs and how they work We offer these membership programs at greatly discounted rates for customers if they choose to get massage on a regular basisIt's unfortunate that this customer had an illness in their family and we communicated how sorry we were that she was going through that experienceWe also offered to freeze her membership since she indicated she would be temporarily relocating to aid the family memberWe believe we have presented reasonable options for her with either keeping the membership and/or putting it on freeze or using her massages at other Massage Heights in the area she is relocating to We have also already communicated that she could stop her membership in January as the agreement statesPlease let me know if you need/desire additional information [redacted]

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

To whom it may concern,
I received your complaint filed on 01/19/assigned Revdex.com Id num***
First of all we don't have a warranty or a guarantee for services ifyou inadvertently do lose your giftcertificateWe have been scammed by doing this exact thing ie: someone comes in and purchases
a $100gift certificateAt a later date they come back and say they can't find it nor do they remember when theyhad purchased the gift certificate but they want us to reimburse them for the total amount, which we did forthemThen since we do put the date the certificate was sold some months later it shows up and they get afull service and graciously hand us a gift certificate, we accept it without checking in the certificate bookbecause my shop was busy and low and behold when we do have the time to check it we just lost $100.00This woman said we didn't get back to her for weeks because we didn't even have our shop openfor snow and icy day and yes my employee told her she will talk to the boss who is me to see what she canhelp
The day she come to my shop we have some our client at the shop and my girl also ask them what they thinkin this case .they both agree with us we don't have to offer or give her back any money and half price was agood deal because there is not a warranty or guarantee implied or expressed in any way if the customerdoesn't guard their certificate as if it were real money and to be used for services renderedWe apologizedbut she wants to carry on when it was her being the negligent one in her care of her certificate.In the end I give her half of the money what just another gift card 25$ .I would love to keep our customerhappy and come back I think I do the right thing for both her and I
Therefore bottom line is we owe her nothingSincerely Loan TT*** owner/ operator of Spa Nails(SPA NAILS)
We received the original complaint dated 01/20/2017On 01/22/

Ms.***, I am writing to follow up on our telephone discussion and recent receipt of a written complaint ID ***I have attached a copy of the person's membership agreement and a chronology / timeframe of contact with this customer to ensure you completely understand our procedures and our
interaction with this customerWe believe we have been very open and upfront with this customerWe encourage our customers to live healthy lifestyles and to incorporate massage into their routines whenever possible. We always highlight critical areas on membership agreements to ensure that there isn't any misunderstanding and the customer knows exactly what they are committing toWe obviously do not want customers to misinterpret anything about our programs and how they work We offer these membership programs at greatly discounted rates for customers if they choose to get massage on a regular basisIt's unfortunate that this customer had an illness in their family and we communicated how sorry we were that she was going through that experienceWe also offered to freeze her membership since she indicated she would be temporarily relocating to aid the family memberWe believe we have presented reasonable options for her with either keeping the membership and/or putting it on freeze or using her massages at other Massage Heights in the area she is relocating to. We have also already communicated that she could stop her membership in January as the agreement statesPlease let me know if you need/desire additional information*** *** ***

I've been going to this institution for monthsMy last visit when I left I messed up my nail I returned immediately to have them fix it, however, no one would help me! They told me to come back the next dayI explained that I am currently pregnant with twins (and due in days) and that wasn't an optionThey then ignored me! I had to fix my nail myself! Horrible customer service! The sad part of the whole situationIt was the owners of the salon that treated me this way!

Complaint: [redacted]
I am rejecting this response because:
 
When I was in their store front, the lady offered me the contract. I told her at the time that my father was recently diagnosed with brain cancer and my mother was diabetic and having kidney issues and I did not want to be locked into a contract. When we got to the "6 months" part- she explained to me that the 6 month was how long I could get the $59 rate for- that after 6 months the cost could increase due to the cost of delivery of services. I asked her how much it could increase and she said it depended but she hadn't seen a recent increase so I should be okay. I asked her several times for clarification that I could cancel the contract at any time because of the health condition of my parents. My father has subsequently passed away and I am asking this business to stick to what their shady sales person told me- I CAN CANCEL AT ANY TIME. I clarified with that woman multiple times because I KNEW if my mom took a turn for the worse that I would not be here nor would I be interested in having massages [redacted]e because I need to be spending time with my family.
 
Also, this business said they could "put my contract on hold" for 6 month- then it would have to be restarted. First of all, I'm highly offended by this. It's like the business is saying- "Either your mom needs to get better or die in six months, otherwise you are going to be paying for services you won't be here to receive."
 
I was told by their sales person that I could cancel at any time and that is what I'm requesting they do- KEEP THEIR WORD.
 
Thank you.
[redacted]
 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
 
Due to the negligence of this nail technician I lost my total investment in my nail maintenance, which was over $300 equal to 4 months of upkeep. I was forced to cut my nails and start the process all over again. This business owner makes false reimbursement promises of other businesses completing the same service with better quality. He insulted me verbally by calling me a [redacted] as well as physically by pushing me out of the shop. I do not wish to invest money into this  place of business which has already made it a very uncomfortable and hostile place for me to be. His offer to fix mistakes that he caused by his lack of experience with further payment from me is absurd. I am being reasonable with my request by asking for the $20 to be returned to me and not the entire amount of my visit which was equal to over $40 and included the tip..
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: When I was in their store front, the lady offered me the contract. I told her at the time that my father was recently diagnosed with brain cancer and my mother was diabetic and having kidney issues and I did not want to be locked into a contract. When we got to the "6 months" part- she explained to me that the 6 month was how long I could get the $59 rate for- that after 6 months the cost could increase due to the cost of delivery of services. I asked her how much it could increase and she said it depended but she hadn't seen a recent increase so I should be okay. I asked her several times for clarification that I could cancel the contract at any time because of the health condition of my parents. My father has subsequently passed away and I am asking this business to stick to what their shady sales person told me- I CAN CANCEL AT ANY TIME. I clarified with that woman multiple times because I KNEW if my mom took a turn for the worse that I would not be here nor would I be interested in having massages [redacted]e because I need to be spending time with my family.  Also, this business said they could "put my contract on hold" for 6 month- then it would have to be restarted. First of all, I'm highly offended by this. It's like the business is saying- "Either your mom needs to get better or die in six months, otherwise you are going to be paying for services you won't be here to receive."  I was told by their sales person that I could cancel at any time and that is what I'm requesting they do- KEEP THEIR WORD. Thank you.[redacted]  
Regards,
[redacted]

Revdex.com spoke to a representative of the business who said that they do not do refunds, if the customer comes back with an issue they will fix it. He said that if a customer wants something fixed but there is nothing wrong with the work they did, the customer would have to pay to have it fixed, and they...

do not offer refunds.

Ms.[redacted], I am writing to follow up on our telephone discussion and recent receipt of a written complaint ID...

[redacted]. I have attached a copy of the person's membership agreement and a chronology / timeframe of contact with this customer to ensure you completely understand our procedures and our interaction with this customer. We believe we have been very open and upfront with this customer. We encourage our customers to live healthy lifestyles and to incorporate massage into their routines whenever possible.  We always highlight critical areas on membership agreements to ensure that there isn't any misunderstanding and the customer knows exactly what they are committing to. We obviously do not want customers to misinterpret anything about our programs and how they work.  We offer these membership programs at greatly discounted rates for customers if they choose to get massage on a regular basis. It's unfortunate that this customer had an illness in their family and we communicated how sorry we were that she was going through that experience. We also offered to freeze her membership since she indicated she would be temporarily relocating to aid the family member. We believe we have presented reasonable options for her with either keeping the membership and/or putting it on freeze or using her massages at other Massage Heights in the area she is relocating to.  We have also already communicated that she could stop her membership in January as the agreement states. Please let me know if you need/desire additional information. [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] Due to the negligence of this nail technician I lost my total investment in my nail maintenance, which was over $300 equal to 4 months of upkeep. I was forced to cut my nails and start the process all over again. This business owner makes false reimbursement promises of other businesses completing the same service with better quality. He insulted me verbally by calling me a [redacted] as well as physically by pushing me out of the shop. I do not wish to invest money into this  place of business which has already made it a very uncomfortable and hostile place for me to be. His offer to fix mistakes that he caused by his lack of experience with further payment from me is absurd. I am being reasonable with my request by asking for the $20 to be returned to me and not the entire amount of my visit which was equal to over $40 and included the tip..
Regards,
[redacted]

Review: Requested a fill in service pointed out that my two index and thumb nails needed to have old acrylic removed from nail tips and replaced. He proceeds to tell me that putting the acrylic powder under my nails would fix the problem. Service was done Monday or Tuesday. I return today to inform the tech that his process failed and I wanted the repair to be done by the initial requested technique. He informed me it would be an additional$12. He stated that if I were find a business that does it the way in suggested he would complete the service for free. I drive down the Nail Rap asked the receptionist how my matter would be handled and he then stated the above way that suggested. I took a business card back to Spa Nail and he called the receptionist which he informed him what I said. The tech said that he wasn't going to fix anything he would charge me. I informed him I would contact the Revdex.com proceeded to push me out and call me the B word.Desired Settlement: I paid a total of $20 for my nail service and $13 for my wax service and I want to have my nail service fee refunded so that I may have it complicated elsewhere properly.

Business

Response:

Revdex.com spoke to a representative of the business who said that they do not do refunds, if the customer comes back with an issue they will fix it. He said that if a customer wants something fixed but there is nothing wrong with the work they did, the customer would have to pay to have it fixed, and they do not offer refunds.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.] Due to the negligence of this nail technician I lost my total investment in my nail maintenance, which was over $300 equal to 4 months of upkeep. I was forced to cut my nails and start the process all over again. This business owner makes false reimbursement promises of other businesses completing the same service with better quality. He insulted me verbally by calling me a [redacted] as well as physically by pushing me out of the shop. I do not wish to invest money into this place of business which has already made it a very uncomfortable and hostile place for me to be. His offer to fix mistakes that he caused by his lack of experience with further payment from me is absurd. I am being reasonable with my request by asking for the $20 to be returned to me and not the entire amount of my visit which was equal to over $40 and included the tip..

Regards,