Spa Three, LLC

From: < [redacted] @handandstone.com& Date: Tue, Dec 22, at 4:PMSubject: Hand and Stone ID [redacted] To: [redacted] @myRevdex.com.orgCc: [redacted] < [redacted] @handandstone.com>Attached please find the email we sent to our client, [redacted] This email summarizes the situation that [redacted] encountered Unfortunately, at the time this issue occurred, [redacted] did not want to provide any additional information to assist her, nor did she want to be reimbursed with a Hand and Stone Gift Card All additional forms are attached to this email for your review If you have any further questions please contact me direct, Linda C [redacted] Manager, Hand and Stone, Wayne, PA ###-###-#### Hi [redacted] , Thank you for reaching out to me via email I understand that you booked services with Hand and Stone in Wayne and, unfortunately, the therapist that you were booked with that day left in a rush, as she was just informed that her puppy died It is our policy that gift cards are checked and redeemed when the client arrives, before the services are rendered We have this policy to protect, you, the client, as a client is under the impression that their gift card is valid and will pay for their services in full, and many times this is not the case In your particular situation, the [redacted] was redeemed, we just had the unfortunate circumstance with our therapist Linda immediately contacted [redacted] and asked that they re-issue your gift card The vouchers you received were sent directly from [redacted] to replace your original gift card, not by Hand and StoneWe were not informed by [redacted] thatthey apparently made a mistake and did not put the correct amount on your vouchers Linda made several attempts to contact [redacted] , and also left you a voice message asking for the new voucher numbers so that this situation could be resolved, as she wanted to help in any way possible to remedy this situation You informed her that you would not release any further information For your protection, again, it is *** [redacted] 's policy to ONLY speak with their client, which is you, not the manager of our spa This is again unfortunate, however, we cannot change their policy I, Linda, along with the owners of Hand and Stone in Wayne, PA, uphold a consistent set of ethical standards and would never allow a fraudulent transaction to occur To bring this event to a close, please contact [redacted] direct and supply them with the voucher numbers you received that reflect a $balance If additional information is needed you can contact me direct, or have *** [redacted] contact me direct on my cell, ###-###-#### Regards, Patti P [redacted] Director of Operations Hand and Stone – Langhorne, [redacted] **., Langhorne, PA [redacted] ###-###-#### Hand and Stone – Willow Grove, [redacted] ***, Willow Grove, PA *** ###-###-#### Hand and Stone – Wayne, PA, [redacted] Wayne, PA [redacted] ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Unfortunately, no request was made for additional information following my submission of the requested vouchersI am happy to provide additional information, however, no information was inquired about that had not already been provided to LindaI am requesting repayment in the form that was stolen from me in an act of fraud and so I will not accept a gift card for Wayne Hand & Stone Regards, [redacted]

From: <[redacted]@handandstone.com> font-family: arial, sans-serif;">Date: Tue, Dec 22, 2015 at 4:27 PMSubject: Hand and Stone ID [redacted]To: [redacted]@myRevdex.com.orgCc: [redacted] <[redacted]@handandstone.com>Attached please find the email we sent to our client, [redacted].  This email summarizes the situation that [redacted] encountered.  Unfortunately, at the time this issue occurred, [redacted] did not want to provide any additional information to assist her, nor did she want to be reimbursed with a Hand and Stone Gift Card. 
 
All additional forms are attached to this email for your review.
 
If you have any further questions please contact me direct,
 
Linda C[redacted]
Manager, Hand and Stone, Wayne, PA
 ###-###-####
 
Hi [redacted],
 
Thank you for reaching out to me via email.  I understand that you booked services with Hand and Stone in Wayne and, unfortunately, the therapist that you were booked with that day left in a rush, as she was just informed that her puppy died.
 
It is our policy that gift cards are checked and redeemed when the client arrives, before the services are rendered.  We have this policy to protect, you, the client, as a client is under the impression that their gift card is valid and will pay for their services in full, and many times this is not the case. 
 
In your particular situation, the [redacted] was redeemed, we just had the unfortunate circumstance with our therapist.
 
Linda immediately contacted [redacted] and asked that they re-issue your gift card.  The vouchers you received were sent directly from [redacted] to replace your original gift card, not by Hand and Stone. We were not
informed by [redacted] thatthey apparently made a mistake and did not put the correct amount on your vouchers.  Linda made several attempts to contact [redacted], and also left you a voice message asking for the new voucher numbers so that this situation could be resolved, as she wanted to help in any way possible to remedy this situation.   You informed her that you would not release any further information.  For your protection, again, it is [redacted]'s policy to ONLY speak with their client, which is you, not the manager of our spa.  This is again unfortunate, however, we cannot change their policy.
 
I, Linda, along with the owners of Hand and Stone in Wayne, PA, uphold a consistent set of ethical standards and would never allow a fraudulent transaction to occur.
 
To bring this event to a close, please contact [redacted] direct and supply them with the voucher numbers you received that reflect a $0.00 balance.  If additional information is needed you can contact me direct, or have [redacted] contact me direct on my cell, ###-###-####.
 
Regards,
Patti P[redacted]
Director of Operations
Hand and Stone – Langhorne, [redacted]., Langhorne, PA [redacted]
###-###-#### Hand and Stone – Willow Grove, [redacted], Willow Grove,
PA [redacted]  ###-###-#### Hand and Stone – Wayne, PA, , [redacted]
Wayne, PA [redacted] ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Unfortunately, no request was made for additional information following my submission of the requested vouchers. I am happy to provide additional information, however, no information was inquired about that had not already been provided to Linda. I am requesting repayment in the form that was stolen from me in an act of fraud and so I will not accept a gift card for Wayne Hand & Stone. 
Regards,
[redacted]