Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Thanks for providing such a valuable service--I really appreciate it Sincerely, [redacted]
It appears this consumer emailed us on our general website on Dec7, as she statesHowever, we did reply to all consumers that due to the heavy holiday selling period (and we are a wholesaler, selling to retailers, not consumers), any feedback will take between 6-weeks for resolution, as many companies do for replacementsOur local phone system went down yesterday all day (our VOIP system company is based in Georgia and they were down the past several days due to the heavy storms in that areaWe checked and do have one voice mail from herNow that we are catching up from the December rush and voice mails from yesterday (we are not open hours a day), I am personally taking her replacement model to UPS to ship out todayI will personally contact her to give her tracking on this.I would appreciate confirmation from the consumer that this complaint will be removed as this is our first complaint lodged with the Revdex.com in many years we've been in business as a new operation in Chicago area.Thank you,*** ***General ManagerPSP North America
Dear [redacted] I was surprised to get a generic notice from the local Revdex.com of your filing of a complaint. I have replied on the Revdex.com website, which is our first time on after many years in business in the Chicago area handling all of our North American operations. ...
A brand new replacement mill has gone out via [redacted] today, personally handled by myself, once I found out the details. I am also throwing in a canister of salt for you to enjoy with your new salt mill. Since you live in Arizona, please allow for up to a week to arrive. Your [redacted] tracking number is: [redacted]. You can start tracking it after tomorrow. It appears the store from which you originally purchased the product ( as we are a wholesale operations and do not sell to consumers), it appears that the store was not able to help you and you came to us. I apologize for the delay you experienced but we aim to complete all replacement and consumer issues within 6-8 weeks after the initial request, which in this case, with the heavy Christmas selling rush, we leaned towards the longer length of time. Also, I understand you left a voice mail with our office just yesterday, and with phones out for the past day due to heavy storms in the area and southeast, we only got out phones up last night after our regular office hours. I hope you continue to enjoy our mill for many more years to come and can reply happily on the Revdex.com site that we took care of you after a slight delay after the store was not able to. Thank you for your patience. [redacted] General Manager [redacted] www.peugeot-saveurs.com Direct : 708-667-7613 Fax : 708-667-7611
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Thanks for providing such a valuable service--I really appreciate it.
Sincerely,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Thanks for providing such a valuable service--I really appreciate it Sincerely, [redacted]
It appears this consumer emailed us on our general website on Dec7, as she statesHowever, we did reply to all consumers that due to the heavy holiday selling period (and we are a wholesaler, selling to retailers, not consumers), any feedback will take between 6-weeks for resolution, as many companies do for replacementsOur local phone system went down yesterday all day (our VOIP system company is based in Georgia and they were down the past several days due to the heavy storms in that areaWe checked and do have one voice mail from herNow that we are catching up from the December rush and voice mails from yesterday (we are not open hours a day), I am personally taking her replacement model to UPS to ship out todayI will personally contact her to give her tracking on this.I would appreciate confirmation from the consumer that this complaint will be removed as this is our first complaint lodged with the Revdex.com in many years we've been in business as a new operation in Chicago area.Thank you,*** ***General ManagerPSP North America
Dear [redacted] I was surprised to get a generic notice from the local Revdex.com of your filing of a complaint. I have replied on the Revdex.com website, which is our first time on after many years in business in the Chicago area handling all of our North American operations. ...
A brand new replacement mill has gone out via [redacted] today, personally handled by myself, once I found out the details. I am also throwing in a canister of salt for you to enjoy with your new salt mill. Since you live in Arizona, please allow for up to a week to arrive. Your [redacted] tracking number is: [redacted]. You can start tracking it after tomorrow. It appears the store from which you originally purchased the product ( as we are a wholesale operations and do not sell to consumers), it appears that the store was not able to help you and you came to us. I apologize for the delay you experienced but we aim to complete all replacement and consumer issues within 6-8 weeks after the initial request, which in this case, with the heavy Christmas selling rush, we leaned towards the longer length of time. Also, I understand you left a voice mail with our office just yesterday, and with phones out for the past day due to heavy storms in the area and southeast, we only got out phones up last night after our regular office hours. I hope you continue to enjoy our mill for many more years to come and can reply happily on the Revdex.com site that we took care of you after a slight delay after the store was not able to. Thank you for your patience. [redacted] General Manager [redacted] www.peugeot-saveurs.com Direct : 708-667-7613 Fax : 708-667-7611
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Thanks for providing such a valuable service--I really appreciate it.
Sincerely,
[redacted]