Spa Week Media Group, Ltd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and once their promise to refund is processed and completed by November **, the matter will be resolved Sincerely, [redacted]

We are happy to accommodate the consumer with her desired settlementWe will contact her immediately to resolve this matterThank you so much for your helpPlease let me know if you have any questions

[redacted], In response to the above mentioned complaint, please see the attached (numbered 1 thru 5) which includes the email string, copy of original $100 order, a copy of the issuance of the $15 bonus card and a copy of the actual bonus card.Page 1 – shows order being received by us on 6/**/2017...

at 11:50am Page 2 – shows us issuing and emailing the bonus card to [redacted] on 6/**/2017 at 11:29amPages 3 and 4 -  show the email string between us and the consumer Page 5 – is a copy of the actual $15 bonus card Our system automatically generated the bonus card which was sent to the consumer almost exactly 24 hours post-sale. As we have no control over the length of time it takes a consumers email service provider to deliver an email to the consumer, when prompted, we generally tell consumers two business days for delivery. On the odd occasion when an issue does arise, we find that the email in question almost certainly has been directed to the consumer’s Junk file and/or quite possibly the consumer could have inadvertently deleted the email.  That said, I would recommend the consumer check her Junk and Trash files for the email. The attached paperwork shows we followed company protocol and everything was done in a timely fashion. Accordingly, we believe the consumer was overly aggressive in filing a complaint and believe with a little investigation on her part, she will be able to easily resolve this on her own. If she still cannot locate the email, she can contact me directly via the phone and I can reissue the bonus card and resend to her while we are on the phone.I'm sure this email will show my Company followed protocol SincerelyCheryl R[redacted] - President/CEO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and once their promise to refund is processed and completed by November **, 2014 the matter will be resolved.
Sincerely,
[redacted]

We are happy to accommodate the consumer with her desired settlement. We will contact her immediately to resolve this matter. Thank you so much for your help. Please let me know if you have any...

questions.

Review: Purchased two $50.00 gift cards as a gift. The gift cards issued were already used and in addition not eligible for redemption at advertised salon they were exclusively purchased for.Desired Settlement: To be refunded for my total cost of purchasing gift cards $85. If I have to go through with a civil proceeding then to be paid for the total costs plus any other monetary amounts I am entitled to per governing law.

Business

Response:

We are happy to accommodate the consumer with her desired settlement. We will contact her immediately to resolve this matter. Thank you so much for your help. Please let me know if you have any questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and once their promise to refund is processed and completed by November **, 2014 the matter will be resolved.

Sincerely,