Spa World

The worst customer service! Bought an anniversary package for sister1st call they said no availability, called again same day and new contact informed that there were actually openingsReserved a spot and they recommended a 30min arrival prior to the appointment scheduled timeCharged $for it through credit card info over the phoneConfirmed appointment and hung upSister arrived the next day and they tried to charge my sister $as a reservation fee and $for the massageSister cancelled and they tried to charge $for cancellingThe cancellation fee was not previously noted on the phoneAsked to speak to manager, the company contact (John),said he was the current supervisor and wouldn't release the information of his next higher up, only that his first name is MattRefused to provide manager'spot contact info, schedule so that we could speak in person, and last name

From: < [redacted] @spaworldusa.com& Date: Wed, Oct 7, at 12:AMSubject: [redacted] ***To: [redacted] @myRevdex.com.orgDear [redacted] , I want to apologize for the delay, I have been swamped with work but, I wanted to take care of this and please let [redacted] know that we are truly sorry that your client had to endure this treatment with our previous employee of Spa WorldI will let you know that our employee that had treated your client so poorly no longer is employedby Spa World, he was terminated on September 21st, We hope your client comes back to the facility again now that this employee is no longer with the companyNow, as far as a refund we will be unable to do a refund and I do apologize for this situationSince the termination of our former employee was the final result we have had no problems with our customer service and I know the employees that I have hired extraordinary young men and womenIf you have any questions I can be reached with the information provided below,Matthew E***Spa World Manager [redacted] **Centreville, VA ***703-815-

Date: Sun, Oct 11, at 7:AMSubject: *** * ***To: *** *** Hello ***,This is Matthew E*** with Spa World, I talked with the owner of the company and he wants to refund *** *** the full amount and we do apologize for his experienceI hope *** *** is willing to give Spa World another chance even though he had to go through this process just to be heard and for his matter to be solvedPlease let me know if *** *** excepts this, I Matthew E*** manager at Spa World can be contacted Friday through Wednesday 1pm - 10pm between that time range.Thank you again and we do apologize,SPA WORLD LONG LIFEMATTHEW E***MANAGER*** *** **CENTREVILLE, VA ***

Date: Sun, Oct 11, at 7:AMSubject: *** * ***To: *** *** Hello ***,This is Matthew E*** with Spa World, I talked with the owner of the company and he wants to refund *** *** the full amount and we do apologize for his experienceI hope *** *** is willing to give Spa World another chance even though he had to go through this process just to be heard and for his matter to be solved.Please let me know if *** *** excepts this, I Matthew E*** manager at Spa World can be contacted Friday through Wednesday 1pm - 10pm between that time range.Thank you again and we do apologize,SPA WORLD LONG LIFEMATTHEW E***MANAGER*** *** **CENTREVILLE, VA ***

From: Date: Wed, Oct 7, at 12:AMSubject: *** * ***To: ***@myRevdex.com.orgDear *** ***, I want to apologize for the delay, I have been swamped with work but, I wanted to take care of this and please let *** *** know that we are truly
sorry that your client had to endure this treatment with our previous employee of Spa WorldI will let you know that our employee that had treated your client so poorly no longer is employedby Spa World, he was terminated on September 21st, We hope your client comes back to the facility again now that this employee is no longer with the companyNow, as far as a refund we will be unable to do a refund and I do apologize for this situationSince the termination of our former employee was the final result we have had no problems with our customer service and I know the employees that I have hired extraordinary young men and women. If you have any questions I can be reached with the information provided below,Matthew E***Spa World Manager*** *** **Centreville, VA ***703-815-

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  and if I could please know when the refund would be back on my account of the credit card I have used. I  do expect the massage and the admissions fee for this.
Regards,
[redacted]

From: <[redacted]@spaworldusa.com> font-family: arial, sans-serif;">Date: Wed, Oct 7, 2015 at 12:52 AMSubject: [redacted]To: [redacted]@myRevdex.com.orgDear [redacted],   I want to apologize for the delay, I have been swamped with work but, I wanted to take care of this and please let [redacted] know that we are truly sorry that your  client had to endure this treatment with our previous employee of Spa World. I will let you know that our employee that had treated your client so poorly no longer is employedby Spa World, he was terminated on September 21st, 2015. We hope your client comes back to the facility again now that this employee is no longer with the company. Now, as far as a refund we will be unable to do a refund and I do apologize for this situation. Since the termination of our former employee was the final result we have had no problems with our customer service and I know the employees that I have hired extraordinary young men and women. If you have any questions I can be reached with the information provided below,Matthew E[redacted]Spa World Manager[redacted]Centreville, VA [redacted]703-815-8959

Review: On February 18, 2013. I visited this place to enjoy spa but customer service here was rude and made me very mad. I had discount member card which is issued from Spaworld and trying to take advantage of this discount card and they were not honoring this card. With this discount member card (exp. date 08/2013) I can take advantage of admission at $15.00 and they said they cannot accept at $15.00 because they increased regular admission price to $40.00 which I never received notice regards. They told me they can accept for $25.00 which is still discounted price from increased regular admission price. They were accepting pre-paid $35.00 ticket which were price of prior to increase. I thought that was not still right because I had this discount card for $15.00 admission. I made complaint that I had this discount card for prior to their price increase and showed expiration date (08/2013) printed on card and I never received any types of notice. They told me they posted increased price on their website and advertisment which I never seen. They posted price for regular admissions but no information at all regards discount member card. I was not making any cursing word, threats, no violence complaints at all but all of sudden they told me they will call the police officer if I do not leave their facility in 2 minutes. I did not do anything wrong or againat law and I did not want feeling that I am running away because police officer is coming because again, I did not do anything wrong. I was only making complaints which customer could make it if customer feels something is not right. So I waited police officer and talked to the officer what happend. Also manager who was talking to police officer telling officer that I was cursing, which I never did. While we were talking with officer, the lady, I think she is one of the management team, too, was yelling at me. To stop the trouble officer took me out of the facility nicely. I was really surprised and absurd. I thought that was very rude service so asked officer nicely, do you think that is right way of providing service? and he agreed with me. I like to receive apolgy from their management team in former form. In person, call and letter.Desired Settlement: I like to received aplogy from [redacted], who claime herself General Manager of facility in former form. In person, call, and letter.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Spaworld is still lying about yelling and cusring. Never made any cursing word. I like to ask what was the cursing word I used? I never used any cursing word. Maybe little loud volume during argument but no yelling. Also as explained with original compaint, I sit and waited police officer because did not want running away feeling while I did not do anything guilty. After police officer heards both stories, officer did not proceeded to ask to me leave right away, only because manager ask to officer to do it. In response letter, it was written like I was surpressed by officer because I was doing riot or going crazy. Signs in facility? If customer don't visit there for while no way of noticing it; no signs regarding this discount card. Websites, I checked out websites there was no sign of increasing price regarding this discount card. Also speaking of pastors and retired pastors discount card, it was for family members of pastors, too. My name is clearly printed on front of the card. I do not want to go there again, never asked for lifting ban status. Do not want to contribute a penny to the any business like Spaworld does. All I want is apologies from business because I did not do anything wrong.

Thank you,

Regards,

The worst customer service! Bought an anniversary package for sister. 1st call they said no availability, called again same day and new contact informed that there were actually 3 openings. Reserved a spot and they recommended a 30min arrival prior to the appointment scheduled time. Charged $110 for it through credit card info over the phone. Confirmed appointment and hung up.
Sister arrived the next day and they tried to charge my sister $40 as a reservation fee and $55 for the massage. Sister cancelled and they tried to charge $55 for cancelling. The cancellation fee was not previously noted on the phone. Asked to speak to manager, the company contact (John),said he was the current supervisor and wouldn't release the information of his next higher up, only that his first name is Matt. Refused to provide manager'spot contact info, schedule so that we could speak in person, and last name.

Review: On Wednesday, March 19, 2014, I went to Spa World to use their pool, hot tub, & poultice room facilities, as I have done many times before. I arrived at approximately 9AM, used their facilities & services, and left at 3PM. Service from the staff was acceptable and I continued my day as any other. On Friday, March 21, 2014, I noticed that I had a bad rash on parts of my body. Over the weekend, I decided to have it looked at because it was getting worse. I came to find out from my doctor that it was a case of Folliculitis, otherwise known as "hot tub rash." Hot tub rash is an infection of the skin. Symptoms of hot tub rash include: Itchy/irritated/sensitive spots on the skin that become a bumpy red rash as well as pus-filled blisters around hair follicles. I had not gone to any other spa or fitness facility at all, so Spa World was definitely the source of the infection. The water they were using at their facility, was clearly not up to the standard.

Upon receiving this diagnosis, I looked up further information from the CDC. Their website specifically states:

"Hot tub rash can occur if contaminated water comes in contact with skin for a long period of time. The rash usually appears within a few days of being in a poorly maintained hot tub (or spa), but it can also appear within a few days after swimming in a poorly maintained pool or contaminated lake. Hot tubs and pools should have a pH level of 7.2—7.8."Desired Settlement: Due to the failure to keep the bade pool & hot tubs adequately clean, I am asking for my money to be refunded. Refund amount - $40.00

I am extremely disappointed with this business, because with all the times that I have previously used their facilities & services, there had been no issues. It is a great business, but the health of their customers should always come first.