Space Center Storage

The above mentioned person? rented a storage unit on March 19, 2017.? The last time we received payment from the tenant was August 24, 2017.? Once a tenant becomes days past due they are placed in the lien sale/auction, as outlined in the KRS 359.200- KRS lien law.We communicated back and forth mainly via email on several occasions during this timeI have all the emails from the tenant and our replies back to the tenant.? I can easily provide if needed.? The tenant had been in one lien sale prior to this sale and knew our policy.The tenant sent an email on? Saturday, Dec 9, and said I do not want to lose my items.? We emailed back and told her she could call the payment in over the phone with her debit or credit card she could.? She emailed on the 10th ask what the amount needed to hold it out.? She emailed on the 11th and said she was filing a complaint.? ? Despite what the tenants complaint states we have no evidence that she attempted to mail payment nor have we received the payment she states she mailed as of this date.? She would not provide proof.? We would have accepted that as our notes and emails reflect.? We did tell her she? could wire the money and that we would pick the money up for her.? The tenant never offered to pay in cash.? We accept cash, money order or debit/credit card from a tenant that is in the lien sale.? We take many legal steps in order to auction a tenant’s unit.? Again, I am happy to mail any additional information if you need.? IE, emails, notes made in the system, copies of her lease that states the process in being in an auction.? Please let me know if you need and the address to mail.? ? Our company has been in business since 1978.? Selling a tenant’s unit is not something we have ever want to do.? We take every measure we can to try and avoid this process.? ? Again, if there is any additional paperwork I can supply please let me know by responding to this email.? ? ?

Revdex.com: II had offered to have my mom drop money off, I even offered to have the bank sure not to them and they refused, and for the bank to provide copies that the payment was taken from my account and sent to them prior to the sale dateNone of this was acceptable for them and all was denied from them to save my storage unit and the stuff in it I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] ***

Revdex.com: II had offered to have my mom drop money off, I even offered to have the bank sure not to them and they refused, and for the bank to provide copies that the payment was taken from my account and sent to them prior to the sale dateNone of this was acceptable for them and all was denied from them to save my storage unit and the stuff in it.? I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] ***

The above mentioned person rented a storage unit on March 19, The last time we received payment from the tenant was August 24, Once a tenant becomes days past due they are placed in the lien sale/auction, as outlined in the KRS 359.200- KRS lien law.We communicated back and forth mainly via email on several occasions during this timeI have all the emails from the tenant and our replies back to the tenant I can easily provide if needed The tenant had been in one lien sale prior to this sale and knew our policy.The tenant sent an email on Saturday, Dec 9, and said I do not want to lose my items We emailed back and told her she could call the payment in over the phone with her debit or credit card she could She emailed on the 10th ask what the amount needed to hold it out She emailed on the 11th and said she was filing a complaint Despite what the tenants complaint states we have no evidence that she attempted to mail payment nor have we received the payment she states she mailed as of this date She would not provide proof We would have accepted that as our notes and emails reflect We did tell her she could wire the money and that we would pick the money up for her The tenant never offered to pay in cash We accept cash, money order or debit/credit card from a tenant that is in the lien saleWe take many legal steps in order to auction a tenant’s unit Again, I am happy to mail any additional information if you need IE, emails, notes made in the system, copies of her lease that states the process in being in an auction Please let me know if you need and the address to mail Our company has been in business since Selling a tenant’s unit is not something we have ever want to do We take every measure we can to try and avoid this process Again, if there is any additional paperwork I can supply please let me know by responding to this email

The above mentioned person rented a storage unit on March 19, 2017. The last time we received payment from the tenant was August 24, 2017. Once a tenant becomes days past due they are placed in the lien sale/auction, as outlined in the KRS 359.200- KRS lien law.We
communicated back and forth mainly via email on several occasions during this timeI have all the emails from the tenant and our replies back to the tenant. I can easily provide if needed. The tenant had been in one lien sale prior to this sale and knew our policy.The tenant sent an email on Saturday, Dec 9, and said I do not want to lose my items. We emailed back and told her she could call the payment in over the phone with her debit or credit card she could. She emailed on the 10th ask what the amount needed to hold it out. She emailed on the 11th and said she was filing a complaint. Despite what the tenants complaint states we have no evidence that she attempted to mail payment nor have we received the payment she states she mailed as of this date. She would not provide proof. We would have accepted that as our notes and emails reflect. We did tell her she could wire the money and that we would pick the money up for her. The tenant never offered to pay in cash. We accept cash, money order or debit/credit card from a tenant that is in the lien sale. We take many legal steps in order to auction a tenant’s unit. Again, I am happy to mail any additional information if you need. IE, emails, notes made in the system, copies of her lease that states the process in being in an auction. Please let me know if you need and the address to mail. Our company has been in business since 1978. Selling a tenant’s unit is not something we have ever want to do. We take every measure we can to try and avoid this process. Again, if there is any additional paperwork I can supply please let me know by responding to this email.

Revdex.com:
II had offered to have my mom drop money off, I even offered to have the bank sure not to them and they refused, and for the bank to provide copies that the payment was taken from my account and sent to them prior to the sale dateNone of this was acceptable for them and all was denied from them to save my storage unit and the stuff in it.?
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
[redacted]

Revdex.com:
II had offered to have my mom drop money off, I even offered to have the bank sure not to them and they refused, and for the bank to provide copies that the payment was taken from my account and sent to them prior to the sale date. None of this was acceptable for them and all was denied from them to save my storage unit and the stuff in it. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

The above mentioned person  rented a storage unit on March 19, 2017.  The last time we received payment from the tenant was August 24, 2017.  Once a tenant becomes 45 days past due they are placed in the lien sale/auction, as outlined in the KRS 359.200- KRS 359.250 lien law.We...

communicated back and forth mainly via email on several occasions during this time. I have all the emails from the tenant and our replies back to the tenant.  I can easily provide if needed.  The tenant had been in one lien sale prior to this sale and knew our policy.The tenant sent an email on  Saturday, Dec 9, 2017 and said I do not want to lose my items.  We emailed back and told her she could call the payment in over the phone with her debit or credit card she could.  She emailed on the 10th ask what the amount needed to hold it out.  She emailed on the 11th and said she was filing a complaint.  Despite what the tenants complaint states we have no evidence that she attempted to mail payment nor have we received the payment she states she mailed as of this date.  She would not provide proof.  We would have accepted that as our notes and emails reflect.  We did tell her she  could wire the money and that we would pick the money up for her.  The tenant never offered to pay in cash.  We accept cash, money order or debit/credit card from a tenant that is in the lien sale. We take many legal steps in order to auction a tenant’s unit.  Again, I am happy to mail any additional information if you need.  IE, emails, notes made in the system, copies of her lease that states the process in being in an auction.  Please let me know if you need and the address to mail.  Our company has been in business since 1978.  Selling a tenant’s unit is not something we have ever want to do.  We take every measure we can to try and avoid this process.  Again, if there is any additional paperwork I can supply please let me know by responding to this email.