Spadina Supplements, Inc.

To Whom
It May Concern:
Style",serifbackground:white">
Thank
you for contacting us, and we are sorry we have not been able to provide the
customer with a satisfactory customer experience
We have
implemented on our website that the consumer must check the YES box to indicate
that they have read through the terms and conditions of our companies polices
and agree to these terms and conditionOnce the box is checked YES and the
purchase information is entered; then the consumer is enrolled into our program
and the orders are processed
The
website always offers the terms and conditions available for the consumer, the
product details and the customer support informationOur company policy is to
ensure that we advertise our customer support information on all aspects to
ensure that it is convenient for the consumerWe have this detail listed on
the merchandise bottles, email confirmations sent directly to the customer
email address provided on their account, the invoices sent with shipment and
the product website
After
reviewing the customer account; we identified that the customer has already
received a refund for the amount of $890.00; for both products on 9/12/in
the interest of resolutionPlease see the attached screenshot of the approved refund in our gateway system.
Refunds
are made to the source of the original payment, and processing generally takes
to business daysThe subscription, which was agreed upon by agreeing to
Terms and Conditions on our checkout page has been cancelled
We hope
this will satisfy the customer's concerns as well abide by our policies
Regards,
***
Jones
Dispute
Resolution Agent

To Whom
It May Concern:
Style",serifbackground:white">?
Thank
you for contacting us, and we are sorry we have not been able to provide the
customer with a satisfactory customer experience
We have
implemented on our website that the consumer must check the YES box to indicate
that they have read through the terms and conditions of our companies polices
and agree to these terms and conditionOnce the box is checked YES and the
purchase information is entered; then the consumer is enrolled into our program
and the orders are processed
The
website always offers the terms and conditions available for the consumer, the
product details and the customer support informationOur company policy is to
ensure that we advertise our customer support information on all aspects to
ensure that it is convenient for the consumerWe have this detail listed on
the merchandise bottles, email confirmations sent directly to the customer
email address provided on their account, the invoices sent with shipment and
the product website
After
reviewing the customer account; we identified that the customer has already
received a refund for the amount of $890.00; for both products on 9/12/in
the interest of resolutionPlease see the attached screenshot of the approved refund in our gateway system.?
Refunds
are made to the source of the original payment, and processing generally takes
to business daysThe subscription, which was agreed upon by agreeing to
Terms and Conditions on our checkout page has been cancelled
We hope
this will satisfy the customer's concerns as well abide by our policies
Regards,
***
Jones
Dispute
Resolution Agent

REGARDING Revdex.com CASE#: [redacted] – [redacted]
C [redacted]
Style",serif;mso-bidi-font-family:Arial;background:white">To Whom
It May Concern:
We are
reaching out to our valued customers who submitted Revdex.com complaints that have gone
unaddressed. Please accept our sincerest apologies.
Thank
you for contacting us, and we are sorry we have not been able to provide the
customer with a satisfactory customer experience. Know that your feedback is
collected in our efforts to improve our policies.
We have
implemented on our website that the consumer select the checkbox to indicate
that they have read through the terms and conditions of our companies polices
and agree to these terms and conditions. Once the box is checked and the
purchase information is entered; then the consumer is enrolled into our program
and the orders are processed.
The
website always offers the terms and conditions available for the consumer, the
product details and the customer support information. Our company policy is to
ensure that we advertise our customer support information on all aspects to
ensure that it is convenient for the consumer. We have this detail listed on
the merchandise bottles, email confirmations sent directly to the customer
email address provided on their account, the invoices sent with shipment and
the product website.
After
reviewing the customer account; we have issued the customer the following
refunds in the interest of amicable resolution:  
·        
05/02/2017 - Refunded - $44.50 Trans-ID: [redacted]
Refunds have
been issued to the source of the original payment, and processing generally
takes 7 to 10 business days. The subscription, which was agreed upon by
agreeing to Terms and Conditions on our checkout page has been cancelled.
We hope
this will satisfy the customer's concerns as well abide by our policies. Our
interest in resolution is genuine. Please contact us at [redacted].EMAILCENTERPRO.COM to contact us directly.
Regards,
 
[redacted]
[redacted]
Dispute
Resolution Agent