Spane Buildings Inc

On July 8, Spane Buildings was contracted to perform apartial roof replacement to prepare for the addition of solar panels to thehomeAdditionally the owner noted some leaks in the dining room area of thehomeSpane buildings performed the contracted workWork beingcompleted on July 24th, the
billing was sent August 10, 2015.The owner called and complained that Spane had “taken orstolen” materials from the siteIn fact Spane employees had cleaned up thesiteThe owner stated that she wanted the scrap materials to recyclePer thecontract the debris and scrap materials were cleaned up and removedThe screwsmentioned were completed at that time as wellThe job is complete.On September 21, the owner stated that there is an issuewith water coming off the building and a fear of damage to the foundation.The same day MrSpane and MrC*** of SpaneBuildings made a site visitAt that time the owner requested that Spane look at a videoclip of water coming off the roof and causing damage to her home.Spane inspected the roof and found the roof is correctlyinstalled and the problem being experienced is due to a blocked or insufficientgutter for the flow of water Thisdeficiency has nothing to do with the roof work.Spane suggested installing a larger (6”) gutter in the areaof concernAn offer was made to perform this limited work gratisAfter returningto the office and reviewing the file Spane noted that the bill had not beenpaid for the completed roof and told the owner that this balance needed to becleared before further work would be doneAfter further consideration and due to the owner statingthat she felt she may have a damaged foundation from erosion (the house is on acritical slope and is waterfront), Spane rescinded the offer to work on theguttersSpane recommends that the owner have a qualified engineer inspect thefoundation to determine what steps need to be taken to deal with the stormwater runoffIt is obvious from the video the owner displayed to Spanethat this problem has been a long standing one since the amount of water comingoff the roof in this area would not be impacted by installing a new roofThestorm water management should be addressed as a whole.Spane Buildings has always and will continue to stand behindits workmanshipWhile Spane agrees that there is a storm water managementproblem at this property it is not due to any work performed by Spane.An outstanding balance of $5,remainsSpane proceededwith Lien process September 22, 2015.Sincerely,Jim S*** President SpaneBuildings Inc

Complaint: ***I reject this response because: It is neither truthful nor accurate.A quick example is references to a video shown them. There was no video, just two photographs.Spane removed and reconstructed a critical roof area.The original gutter was removed, but not replaced. The staff of the *** can all testify that until Spane "fixed" the roof there was no extreme leakage.Revhas been disabled, confined to a wheelchair for over a decade, years of age with low income due to spinal damage..Failing to advise Rev*** put her at high risk as she cannot walk.Rev*** accepted Spane's proposal to make things right before rain returned.Part of Spane's problem might be using workers who don't understand English, and a foreman who was rarely there to supervise them.One of the principles of the *** is to teach re-purposing of used materials. Spane was asked to leave steel roofing panels and wood packing materials, etc. rather than haul them away for paid disposal.You'd think he'd be grateful for this. *** has never charged for it's services, which are primarily funded from Rev, ***'s limited resources.Sincerely,*** ***

#[redacted]Spane statements are true and correct.Spane was shown a visual display on a cell phone showing thewater flowing off the roof. I suggest the owner submit the “picture” whichclearly shows the problem.Spane removed and replaced roofing as per the contract.No gutter(s) were removed. All original gutters remain.Since the gutter system was not altered the runoff problemlikely existed prior to Spane work. NOTE: The original gutter remains in thisarea and the water appears to be overwhelming it in the “Picture”Spane has addressed withdrawing the offer to work on thegutters.During the site visit Spane chose to overlook as ignorancethe disparaging remarks regarding the Hispanic employees made by the owner. Nowwe will address this. Only those with deep seated racism make the comments assuch. The crew was properly supervised and is all well qualified to perform thework. There is no language barrier. This is a poor assumption on the part ofthe owner and will not be tolerated. The waste material and any dunnage was removed and disposedof per the contract. No change order was issued to otherwise handle thematerials. This was completed per contract.As regards the physical condition, age or financialcircumstances of the owner, we would not make comment other than the onlyconsideration is the ability to pay for the work contracted. The owner stated that this work was done in preparation fora solar installation and that project was cancelled due to lack of feasibility.This may be impacting her willingness to pay for the roofing work. Spane Buildings Inc. expects to be paid for the contractedwork which is completed. No new work will be contracted with this owner.I have never witnessed a more hate filled, angry, attack oriented monologue as Iwitnessed in meeting this owner. It took all the patience I could muster to sitthrough it. I was cordial and tried to be helpful.