[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. Please mail check to [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This client was charged the appropriate amount of $228 which is 1/4 truckload. Our company charges based on the volume of junk we are hauling away. The brush she is mentioning that was not hauled away, was not included in our quote or in the original job we performed for the clients tenant. We would...
of been more than happy to haul away the brush she is stating, but the cost would of been more on the original job and it would of taken up more space in our truck to perform.When she called back into our call center, we explained to her that we could come back out but we would have to charge her for a new job since it was not included in the estimate we provided on the job we did for her the first time. Her location is more than 45 minutes away from our shop, and its not our fault that her tenant did not go over everything in detail when our crew was on site. We would be happy to offer her a $25 off repeat client discount on her next job, but we would need to charge her our normal pricing since it would be a separate job and was not included in the first original estimate. We cannot credit back the $123 amount she is requesting, since we performed the job for the correct amount based on the junk amount our crew surveyed.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. Please mail check to [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This client was charged the appropriate amount of $228 which is 1/4 truckload. Our company charges based on the volume of junk we are hauling away. The brush she is mentioning that was not hauled away, was not included in our quote or in the original job we performed for the clients tenant. We would...
of been more than happy to haul away the brush she is stating, but the cost would of been more on the original job and it would of taken up more space in our truck to perform.When she called back into our call center, we explained to her that we could come back out but we would have to charge her for a new job since it was not included in the estimate we provided on the job we did for her the first time. Her location is more than 45 minutes away from our shop, and its not our fault that her tenant did not go over everything in detail when our crew was on site. We would be happy to offer her a $25 off repeat client discount on her next job, but we would need to charge her our normal pricing since it would be a separate job and was not included in the first original estimate. We cannot credit back the $123 amount she is requesting, since we performed the job for the correct amount based on the junk amount our crew surveyed.