Spanish Abroad, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like to be refunded for the time I could not stay in the accommodation an attend classes due to my maintenance requests not being actioned as promised.I gave the school and Spanish Abroad ample time to resolve these issues and they were still not resolved after days into the program
Regards,
*** ***

The director at the school ([redacted]) gave [redacted] the option to go to move accommodations to another residence or to a host family. [redacted] refused this offer and decided to stay at the apartment she originally was assigned to. I pointed out that this was said on my last message. We did not force her to stay at the apartment. We gave her options and sent the handyman to fix the issue. She could have easily moved to another apartment of host family. Both options are in the immediate area. For whatever reason she chose not to move, yet still complained. This we find curious. The other accommodations were not any type of downgrade in the least. All of them are minutes from the school, the center of town and the beach. We send people to this location year round without issue.Then without informing anyone (the school our ourselves) [redacted] just left. We all were preoccupied about her, so we sent her a message electronically, went to her accommodations, and we took the time to ask other students if they had seen her. We were told by some students that she had decided to travel instead of finishing the classes. We asked the students to let her know if they saw her that we were looking for her. Why would we do that? Because there are a lot of students and they all know each other, and they all tend to go to the same places after class.[redacted] claims that because she was unhappy with her accommodations after 10 days she left. I again point out that they were fixed. More importantly she was offered the opportunity to move from the very beginning and yet refused. Students at the school said she left because she wanted to travel instead of taking classes.It is hard to satisfy someone who refuses your help. Again...as soon as we were notified of an issue, we responded. We had the staff look for her. Initially she was not around and by that I mean did not show up to school initially. Shortly afterwards the director did talk with her and sent a handyman to fix the issue. At the same time an offer was made to move her which was refused. Her complaint centers around accommodations and yet when she had the chance to move without cost or hassle declined. Then she left and now she wants a refund?We are not going to give a refund when in this case we acted fast, appropriately, and offered options immediately which were refused. Further our policies clearly state no refunds once a program begins. In this case again she refused help, and simply left. The school in Playa del Carmen consistently gets great reviews from past clients. It is well run and has a great reputation within our industry. If you have further questions, please let me know.[redacted]

I am not sure what happened with the emails not getting to us.  That said we have worked with them for many years. Payment has been made.

To whom it may concern: In regards to [redacted] complaints, [redacted] enrolled for two different Spanish Abroad programs. She was 1 week in Mexico City, and now she started a 3 week program at Playa del Carmen, beginning Nov. 2, 2014.When [redacted] enrolled, she received a confirmation email...

that included two documents  a country and a program orientation. The country orientation has general information about what to expect and  what to do to if the students have a problem with the program. In specific, we recommend student to talk to both Spanish Abroad and the school when the quality of the  accommodations are not up to part.  (Attached you will find our Mexican orientation document. Please refer to the accommodations section).We send students abroad, so we rely on  our schools' directors to take care of any student concerns. In the case of [redacted], I let the director of the school, [redacted], know immediately that [redacted] was having some concerns about the quality of the apartment.  The director tried to get a hold of [redacted] several times without any luck.The director tried to talk to [redacted] at the school on Monday and then Tuesday. On Monday, the director looked for [redacted], but she was unable get a hold of her and on Tuesday [redacted] did not go to school. The director went to the apartment to look for [redacted], but [redacted] was not at the apartment. Note: [redacted] arrived to the accommodations on Sunday, November 2nd, she sent me an email Monday afternoon later that afternoon  the director attempted to locate her at the school and apartment.    Yesterday morning,  the director was finally able to talk to [redacted]. [redacted] told the director she wants to stay at the apartment as long as the doors are fixed.  See the mail below for information: >> ---------- Forwarded message ----------> From: [redacted] > Date: Wed, Nov 5, 2014 at 11:58 AM>>>> Hi [redacted],> As I told you before I was talking to [redacted] during her break. I checked the availability in our other apartments but both of our other residences are full. So I told her that if she wants I can check also the availability at the residence from Solexico for her,  but [redacted] told me: No, i`m just fine in the apartments WHEN the things are getting fixed. I talked immediately to the maintenance asking him to fix her door and also the window. I don`t know if there is something wrong with her door as she was not in the apartment yesterday afternoon when I stopped by to talk to her. She did not show up yesterday at school that was the reason why I was searching for her in the apartment.>> The apartment I saw yesterday was very clean and I told [redacted] today, that the cleaning lady is coming twice a week to clean everything and change the beddings but meanwhile the cleanliness is up to the students living in the house. As we are in Mexico in a tropical environment the temperatures are very favorable for  bugs so its really important that they bring out the trash every day and clean up their dishes every day. [redacted] told me that she understands that point.>> I told her to speak to me in the future with every issue or complain she has I will do my best to change the situation for her for a better one and find a solution for her problems but when she dont speak to me, I can not do nothing for her.>> I will see how she feels tomorrow when the maintenance has fixed everything.>> Attached you will find two evaluations from students who lives also in the same student apartment with [redacted].>> Will keep you updated.>>> [redacted], have a nice day.>> I've been in contact with [redacted] via email. On November 4th, I sent her an email, see below. She later replied to the email, below, saying she was not interested on my explanations or excuses.  I know I have done all I can do to help her. From the beginning, [redacted] and I have been trying to get a hold of her to help her. However, it is very hard to help a student who does not speak to school and who is not interested on my explanations. I believe that if there are any misunderstanding my responsibility is to make sure the students understand the situation, so this is what I did.  > November, 04>>>> Hello [redacted], >>>> My colleague [redacted] (school/accommodations director at Playa del Carmen) was looking for you this morning. She told me you did not show up for classes. She also told me you never mentioned anything being wrong with the accommodations. So, please understand, it is very difficult to take care of any situation quickly when students do not  to  talk to the administration directly about immediate concerns.  [redacted] just went back to the apartment this afternoon. She would like to take care of the situation, so please stop by the school tomorrow morning, she has some options for you.  >>>> Having said that, I am going to explain yesterday's email. >>>> All students' concerns are valid and when you told me you had issues with the apartment, I immediately contacted [redacted]. Later, [redacted] went to the apartment at Interior Tohoku to check the accommodations and to see if anything needed to be fixed. We received quite a few students at Interior Tohoku, so the last thing we need is for students to feel uncomfortable or unsafe.  Truth be told, we have not had complaints about this particular apartment. However, this does not mean that your concerns are not valid, it only means that we haven't had any complaints, but if we had had, rest assure we would have taken care of  them right away. We are a responsible company and we take students' concerns seriously.>>>> We have been sending students to the Interior Tohoku for about 4 years. In  the past, our students had no issue with the address and map link provided. However, now, we understand that it can happen so to prevent a second mix-up, we will be including an additional description on how to get to the apartment.  Again, this only means that we are making an effort to fix the problems. We like student's feedback because we get better as a company. However, we need the students to give us a chance to make things better for them.  >>>> You need to talk to [redacted]. She is waiting for you and she wants to make sure you have a great time. She has some accommodations options for you. I think we are trying to make things right. Please go to the school tomorrow morning. >>>>  I am sorry the misunderstanding on yesterday's email. >>>>>> [redacted]>> Spanish Abroad, Inc>Yesterday morning [redacted] told the school director she wants to stay at the apartment as long as the accommodations are fixed. The director sent someone to take care of the doors and window.   We will continue to check up on [redacted] to ensure everything is going well. Sincerely, [redacted]Spanish Abroad, Inc

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern: In regards to [redacted] complaints, [redacted] enrolled for two different Spanish Abroad programs. She was 1 week in Mexico City, and now she started a 3 week program at Playa del Carmen, beginning Nov. 2, 2014.When [redacted] enrolled, she received a...

confirmation email that included two documents  a country and a program orientation. The country orientation has general information about what to expect and  what to do to if the students have a problem with the program. In specific, we recommend student to talk to both Spanish Abroad and the school when the quality of the  accommodations are not up to part.  (Attached you will find our Mexican orientation document. Please refer to the accommodations section).We send students abroad, so we rely on  our schools' directors to take care of any student concerns. In the case of [redacted], I let the director of the school, [redacted], know immediately that [redacted] was having some concerns about the quality of the apartment.  The director tried to get a hold of [redacted] several times without any luck.The director tried to talk to [redacted] at the school on Monday and then Tuesday. On Monday, the director looked for [redacted], but she was unable get a hold of her and on Tuesday [redacted] did not go to school. The director went to the apartment to look for [redacted], but [redacted] was not at the apartment. Note: [redacted] arrived to the accommodations on Sunday, November 2nd, she sent me an email Monday afternoon later that afternoon  the director attempted to locate her at the school and apartment.    Yesterday morning,  the director was finally able to talk to [redacted]. [redacted] told the director she wants to stay at the apartment as long as the doors are fixed.  See the mail below for information: >> ---------- Forwarded message ----------> From: [redacted] > Date: Wed, Nov 5, 2014 at 11:58 AM>>>> Hi [redacted],> As I told you before I was talking to [redacted] during her break. I checked the availability in our other apartments but both of our other residences are full. So I told her that if she wants I can check also the availability at the residence from Solexico for her,  but [redacted] told me: No, i`m just fine in the apartments WHEN the things are getting fixed. I talked immediately to the maintenance asking him to fix her door and also the window. I don`t know if there is something wrong with her door as she was not in the apartment yesterday afternoon when I stopped by to talk to her. She did not show up yesterday at school that was the reason why I was searching for her in the apartment.>> The apartment I saw yesterday was very clean and I told [redacted] today, that the cleaning lady is coming twice a week to clean everything and change the beddings but meanwhile the cleanliness is up to the students living in the house. As we are in Mexico in a tropical environment the temperatures are very favorable for  bugs so its really important that they bring out the trash every day and clean up their dishes every day. [redacted] told me that she understands that point.>> I told her to speak to me in the future with every issue or complain she has I will do my best to change the situation for her for a better one and find a solution for her problems but when she dont speak to me, I can not do nothing for her.>> I will see how she feels tomorrow when the maintenance has fixed everything.>> Attached you will find two evaluations from students who lives also in the same student apartment with [redacted].>> Will keep you updated.>>> [redacted], have a nice day.>> I've been in contact with [redacted] via email. On November 4th, I sent her an email, see below. She later replied to the email, below, saying she was not interested on my explanations or excuses.  I know I have done all I can do to help her. From the beginning, [redacted] and I have been trying to get a hold of her to help her. However, it is very hard to help a student who does not speak to school and who is not interested on my explanations. I believe that if there are any misunderstanding my responsibility is to make sure the students understand the situation, so this is what I did.  > November, 04>>>> Hello [redacted], >>>> My colleague [redacted] (school/accommodations director at Playa del Carmen) was looking for you this morning. She told me you did not show up for classes. She also told me you never mentioned anything being wrong with the accommodations. So, please understand, it is very difficult to take care of any situation quickly when students do not  to  talk to the administration directly about immediate concerns.  [redacted] just went back to the apartment this afternoon. She would like to take care of the situation, so please stop by the school tomorrow morning, she has some options for you.  >>>> Having said that, I am going to explain yesterday's email. >>>> All students' concerns are valid and when you told me you had issues with the apartment, I immediately contacted [redacted]. Later, [redacted] went to the apartment at Interior Tohoku to check the accommodations and to see if anything needed to be fixed. We received quite a few students at Interior Tohoku, so the last thing we need is for students to feel uncomfortable or unsafe.  Truth be told, we have not had complaints about this particular apartment. However, this does not mean that your concerns are not valid, it only means that we haven't had any complaints, but if we had had, rest assure we would have taken care of  them right away. We are a responsible company and we take students' concerns seriously.>>>> We have been sending students to the Interior Tohoku for about 4 years. In  the past, our students had no issue with the address and map link provided. However, now, we understand that it can happen so to prevent a second mix-up, we will be including an additional description on how to get to the apartment.  Again, this only means that we are making an effort to fix the problems. We like student's feedback because we get better as a company. However, we need the students to give us a chance to make things better for them.  >>>> You need to talk to [redacted]. She is waiting for you and she wants to make sure you have a great time. She has some accommodations options for you. I think we are trying to make things right. Please go to the school tomorrow morning. >>>>  I am sorry the misunderstanding on yesterday's email. >>>>>> [redacted]>> Spanish Abroad, Inc>Yesterday morning [redacted] told the school director she wants to stay at the apartment as long as the accommodations are fixed. The director sent someone to take care of the doors and window.   We will continue to check up on [redacted] to ensure everything is going well. Sincerely, [redacted]Spanish Abroad, Inc

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I would like to be refunded for the time I could not stay in the accommodation an attend classes due to my maintenance requests not being actioned as promised.
I gave the school and Spanish Abroad ample time to resolve these issues and they were still not resolved after 10 days into the program.

Regards,

The issue with the delay was due to lack of communication with an employee no longer here. Essentially he was not communicating with the school or management here. That is why there was an issue with payment. Payment in full has been made. I asked the school to send me a PayPal...

invoice for the amount, and that amount has been paid. From PayPal. Your transaction ID for this payment is: [redacted]Judy B[redacted]

The director at the school ([redacted]) gave [redacted] the option to go to move accommodations to another residence or to a host family. [redacted] refused this offer and decided to stay at the apartment she originally was assigned to. I pointed out that this was said on my last message. We did not force her to stay at the apartment. We gave her options and sent the handyman to fix the issue. She could have easily moved to another apartment of host family. Both options are in the immediate area. For whatever reason she chose not to move, yet still complained. This we find curious. The other accommodations were not any type of downgrade in the least. All of them are minutes from the school, the center of town and the beach. We send people to this location year round without issue.Then without informing anyone (the school our ourselves) [redacted] just left. We all were preoccupied about her, so we sent her a message electronically, went to her accommodations, and we took the time to ask other students if they had seen her. We were told by some students that she had decided to travel instead of finishing the classes. We asked the students to let her know if they saw her that we were looking for her. Why would we do that? Because there are a lot of students and they all know each other, and they all tend to go to the same places after class.[redacted] claims that because she was unhappy with her accommodations after 10 days she left. I again point out that they were fixed. More importantly she was offered the opportunity to move from the very beginning and yet refused. Students at the school said she left because she wanted to travel instead of taking classes.It is hard to satisfy someone who refuses your help. Again...as soon as we were notified of an issue, we responded. We had the staff look for her. Initially she was not around and by that I mean did not show up to school initially. Shortly afterwards the director did talk with her and sent a handyman to fix the issue. At the same time an offer was made to move her which was refused. Her complaint centers around accommodations and yet when she had the chance to move without cost or hassle declined. Then she left and now she wants a refund?We are not going to give a refund when in this case we acted fast, appropriately, and offered options immediately which were refused. Further our policies clearly state no refunds once a program begins. In this case again she refused help, and simply left. The school in Playa del Carmen consistently gets great reviews from past clients. It is well run and has a great reputation within our industry. If you have further questions, please let me know.[redacted]

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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Synopsis: Spanish Abroad is unreliable, unresponsive to email and unwilling to work with or properly explain anything to their (prospective) customers. Everything complaint I made was returned with fire especially sentences like, "We've been in business since 1996, so..." - as if that really makes a difference to me. Sounds more like they're trying to compensate for something.

Long story:

Spanish Abroad "scammed" me out of the deposit. First, let me state that it does say in their terms of service that the deposit is non-refundable. However, they say in multiple places throughout that money paid (without specifying what money) is refundable if the program is cancelled within a certain date.

Before registering, I contacted them and asked about the process of registering. I was explicitly told that I would receive a confirmation within two days.

Two days came and went. After ten days of waiting, I sent them an email asking what was up and the next day, I received my confirmation. No explanation was offered. By this time, plane tickets had skyrocketed.

I worked tenuously to make up the difference, but in the end, I couldn't gather the money and asked for the deposit back. Of course, they said no and that they would cancel the program, but the deposit was non-refundable and that fact was clearly written in their terms of service. I returned with their "two-day" confirmation policy, which is also outlined in their terms of service.

They danced around the question with things like, "We have set policies for a reason." and "..since we make it very clear in our policy.."

I'm well aware of just how quickly plane ticket prices can jump. If I was informed it might take weeks to get a confirmation, I would never have signed up, but no: I was guaranteed two business days. Now, I'm out $90 and a trip to Mexico.

I needn't mention that all of the above emails are days and sometimes weeks apart because of how unresponsive they were.

Review: I organised Spanish classes and accommodation through Spanish Abroad. Within Mexico City, I had no problems. Upon arrival to Playa del Carmen, there were a number of issues with the accommodation. The windows don't close properly, my bedroom door is partly off it's hinges and there can be issues opening it. The keys do not work properly in the locks and there have been occasions where I have been locked outside and unable to open the door to get inside. This is a safety concern as I don't want to be left outside at night on the streets of Mexico. I am a female travelling alone and expressed my safety concerns with Spanish Abroad and requested for these issues to be fixed or to be moved to another accommodation. They were not concerned with my safety or wellbeing and simply said they don't offer refunds and it's basic accommodation. I am fine with basic accommodation but secure accommodation is paramount.Desired Settlement: As I am only here for a few weeks I would like to be moved accommodation or refunded and I will find my own accommodation.

Business

Response:

To whom it may concern: In regards to [redacted] complaints, [redacted] enrolled for two different Spanish Abroad programs. She was 1 week in Mexico City, and now she started a 3 week program at Playa del Carmen, beginning Nov. 2, 2014.When [redacted] enrolled, she received a confirmation email that included two documents a country and a program orientation. The country orientation has general information about what to expect and what to do to if the students have a problem with the program. In specific, we recommend student to talk to both Spanish Abroad and the school when the quality of the accommodations are not up to part. (Attached you will find our Mexican orientation document. Please refer to the accommodations section).We send students abroad, so we rely on our schools' directors to take care of any student concerns. In the case of [redacted], I let the director of the school, [redacted], know immediately that [redacted] was having some concerns about the quality of the apartment. The director tried to get a hold of [redacted] several times without any luck.The director tried to talk to [redacted] at the school on Monday and then Tuesday. On Monday, the director looked for [redacted], but she was unable get a hold of her and on Tuesday [redacted] did not go to school. The director went to the apartment to look for [redacted], but [redacted] was not at the apartment. Note: [redacted] arrived to the accommodations on Sunday, November 2nd, she sent me an email Monday afternoon later that afternoon the director attempted to locate her at the school and apartment. Yesterday morning, the director was finally able to talk to [redacted]. [redacted] told the director she wants to stay at the apartment as long as the doors are fixed. See the mail below for information: >> ---------- Forwarded message ----------> From: [redacted] > Date: Wed, Nov 5, 2014 at 11:58 AM>>>> Hi [redacted],> As I told you before I was talking to [redacted] during her break. I checked the availability in our other apartments but both of our other residences are full. So I told her that if she wants I can check also the availability at the residence from Solexico for her, but [redacted] told me: No, i`m just fine in the apartments WHEN the things are getting fixed. I talked immediately to the maintenance asking him to fix her door and also the window. I don`t know if there is something wrong with her door as she was not in the apartment yesterday afternoon when I stopped by to talk to her. She did not show up yesterday at school that was the reason why I was searching for her in the apartment.>> The apartment I saw yesterday was very clean and I told [redacted] today, that the cleaning lady is coming twice a week to clean everything and change the beddings but meanwhile the cleanliness is up to the students living in the house. As we are in Mexico in a tropical environment the temperatures are very favorable for bugs so its really important that they bring out the trash every day and clean up their dishes every day. [redacted] told me that she understands that point.>> I told her to speak to me in the future with every issue or complain she has I will do my best to change the situation for her for a better one and find a solution for her problems but when she dont speak to me, I can not do nothing for her.>> I will see how she feels tomorrow when the maintenance has fixed everything.>> Attached you will find two evaluations from students who lives also in the same student apartment with [redacted].>> Will keep you updated.>>> [redacted], have a nice day.>> I've been in contact with [redacted] via email. On November 4th, I sent her an email, see below. She later replied to the email, below, saying she was not interested on my explanations or excuses. I know I have done all I can do to help her. From the beginning, [redacted] and I have been trying to get a hold of her to help her. However, it is very hard to help a student who does not speak to school and who is not interested on my explanations. I believe that if there are any misunderstanding my responsibility is to make sure the students understand the situation, so this is what I did. > November, 04>>>> Hello [redacted], >>>> My colleague [redacted] (school/accommodations director at Playa del Carmen) was looking for you this morning. She told me you did not show up for classes. She also told me you never mentioned anything being wrong with the accommodations. So, please understand, it is very difficult to take care of any situation quickly when students do not to talk to the administration directly about immediate concerns. [redacted] just went back to the apartment this afternoon. She would like to take care of the situation, so please stop by the school tomorrow morning, she has some options for you. >>>> Having said that, I am going to explain yesterday's email. >>>> All students' concerns are valid and when you told me you had issues with the apartment, I immediately contacted [redacted]. Later, [redacted] went to the apartment at Interior Tohoku to check the accommodations and to see if anything needed to be fixed. We received quite a few students at Interior Tohoku, so the last thing we need is for students to feel uncomfortable or unsafe. Truth be told, we have not had complaints about this particular apartment. However, this does not mean that your concerns are not valid, it only means that we haven't had any complaints, but if we had had, rest assure we would have taken care of them right away. We are a responsible company and we take students' concerns seriously.>>>> We have been sending students to the Interior Tohoku for about 4 years. In the past, our students had no issue with the address and map link provided. However, now, we understand that it can happen so to prevent a second mix-up, we will be including an additional description on how to get to the apartment. Again, this only means that we are making an effort to fix the problems. We like student's feedback because we get better as a company. However, we need the students to give us a chance to make things better for them. >>>> You need to talk to [redacted]. She is waiting for you and she wants to make sure you have a great time. She has some accommodations options for you. I think we are trying to make things right. Please go to the school tomorrow morning. >>>> I am sorry the misunderstanding on yesterday's email. >>>>>> [redacted]>> Spanish Abroad, Inc>Yesterday morning [redacted] told the school director she wants to stay at the apartment as long as the accommodations are fixed. The director sent someone to take care of the doors and window. We will continue to check up on [redacted] to ensure everything is going well. Sincerely, [redacted]Spanish Abroad, Inc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I would like to be refunded for the time I could not stay in the accommodation an attend classes due to my maintenance requests not being actioned as promised.I gave the school and Spanish Abroad ample time to resolve these issues and they were still not resolved after 10 days into the program.

Regards,

Review: Despite repeatedly promising to, Spanish Abroad has not paid an invoice that was due in November 2013, for 278,740 yen (roughly $2,475 USD).Desired Settlement: Payment in full of outstanding invoice.

Business

Response:

The issue with the delay was due to lack of communication with an employee no longer here. Essentially he was not communicating with the school or management here. That is why there was an issue with payment. Payment in full has been made. I asked the school to send me a PayPal invoice for the amount, and that amount has been paid. From PayPal. Your transaction ID for this payment is: [redacted]Judy B[redacted]

Consumer

Response:

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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I registered for and was confirmed for a one-week Spanish language class in Oaxaca Mexico (week of August 26th, 2013) on July 8th, 2013. The cost for the class was $235 and was charged to my credit card on July 22nd. Cancellation policy for this class, per the companies contract with me, was fully refundable if a written notice of cancellation was received 21 days in advance. On July 29th, 2013, I cancelled the class via a written email to the representative from Spanish abroad, [redacted]. I immediately received confirmation of the cancellation and was told that I would be receiving a full refund for the class, of $235. I attempted to email again on July 29th, August 5th and August 12th, 2013 to inquire about the refund, as it had not processed - I received no response. I called Spanish Abroad and received a voicemail message - I left a message and did not receive any call back. I then went to the Spanish Abroad website and chose to "chat online" - [redacted] responded to me. I spoke to her on August 26th and September 5th, 2013. Both times she assured me that she would speak to accounting and that I would be refunded "immediately". This has not happened and there has been zero follow through with me.Desired Settlement: Refund of my original payment of $235 to my credit card.

Business

Response:

Hello Revdex.com,

We received the note. [redacted] is correct that she did cancel in time per our registration policies and was/is entitled to the refund.. Due to an oversight on our part her refund was not immediately processed. As of a few minutes ago her refund was processed.

Sorry about any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I paid for a 4 week program to learn Spanish in Costa Rica up Front. Long story short, the advertised accommodations and quality of the service did not match my expectations or the advertised commitment that was suppose to be in place for exchange of my up front paid commitment. I had to leave after 2 weeks at the program for various reasons including being eating alive by insects while I slept in the accommodations. I tried to email to confirm my stay and was told months previously that I would have an detailed itinerary of my accommodations which was never sent. I went there with no information and was stranded after I got off the bus for hours with my luggage and no where to go because of it. This should not happen to a consumer who has already paid and especially when they are in another country where everything is unfamiliar. Safety was a reoccurring issue the entire trip from top to bottom which again is not professional for the money I spent.

I am not asking for a refund of that particular time period although the experience was not worth the payment I made initially. I am simply asking for the refund of the last 2 weeks that were unused that I paid for in advance. In all fairness, I should receive a full refund because the experience was not as advertised and a consumer should get what they think they are paying for but again I am only seeking the un used portion of my initial investment.Desired Settlement: I would like to have my last 2 weeks of the original 4 week payment refunded to me based on poor safety conditions and false advertising on the companies part.