Spanish Lake Self Storage

My company received a complaint on November regarding a complaint from *** ***. Ms*** has self storage insurance. Instead of contacting her insurance company and filing a claim, she has insisted on besmirching our company name.Our manager *** has given
her contact information for her insurance and today *** attempted to give her contact information again and Ms*** hung up on her.Ms*** purchased tenant insurance which is perfect for situations like this yet Ms*** refuses to use it and instead wants to creat a case against my company