Spanish Publishing Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for your email I’m unfamiliar with any situation as the one described occurring the night of [redacted] (06/17/2016)However, I have reviewed the information the customer provided The customer did purchase two sets of tickets However, the customer did not inform the ticket staff they needed a refund for one set of the purchased tickets – nor is this noted on the account The customer contacted our ticket office on September requesting this refund Unfortunately, as this event took place three months prior we are no longer able to offer a refund Please let me know if you need anything further

Thank you for your email Unfortunately, this event has already been settled and we are unable to honor this refund request The seat in question were not considered limited view per tour directive The customer did not contact event staff requesting relocation - or refund - or partial refund Nor, did this customer contact the venue immediately following the eventThis request is coming four months following the event

Thank you for the email This issue is currently being addressed [redacted] adjusted The University of Texas at Austin account and not the Erwin Center/Texas Box Office account As a result, we are trying to coordinate with the various parties involved since the funds were not returned as detailed The University is trying to determine whether American Express can return the funds directly to the customer or if The University will need to issue a check to the customer The customer has (and continues) to be updated as information is made available Thank you PS - Your information (company name and contact name) remains incorrect

[redacted] [redacted] My name is [redacted] ***, I would like to cancel a complaint I did this morning due to it being resolved.Thank you Sent from my iPhone

Complaint: ***
I am rejecting this response because:On November 18, 2016, I forwarded my complaint and request for refund to Texas Box Office via their website (https://***/contact). There was no response. I then contacted the San Jose Revdex.com on January 17, 2017, to request refund from *** *** (Revdex.com CASE#: ***) as their name appeared on my ticket as the presenter of the concert. On February 2, 2017, I received a response from *** *** stating that Texas Box Office is the responsible party. That same day, I then contacted the Central Texas Revdex.com with my complaint. I received two notices from the Central Texas Revdex.com that the complaint had been sent to TexasSports; once on February 2, 2017, and another on February 24, 2017. On March 17, 2017, I finally received a 5-sentence response from TexasSports denying my request. Their reasons stated that I had not requested a refund previously (I had, via the Texas Box Office web site), I had not requested to change my seats on the night of the concert (the concert was sold out) and that four months had passed (see above for the time line of the complaint; note the fact that they waited over weeks to respond to the complaint). In the previous Central Texas Revdex.com portal, I was not able to attach photos taken from our seats during the concert to show the obstructed view of the stage. I have attached those to this email as well as the floor plan of concert seating for the *** concert taken from the Texas Box Office web site on the day the tickets were purchased (there is no mention of obstructed views). Based on the previous complaint, the additional explanation of the time line of the complaint above, the absence of any information re obstructed views when the seats were purchased, and the attached photos showing the actual view from our seats, I stand by my original request for refund of the cost of my four tickets ($each -- $face value plus a $service fee -- or $568.00).Regards. *** ***
($each -- $face value plus a $service fee -- or $568.00).
Regards,
Michael Franklin

Thank you for your email.  Please confirm the name the tickets were "purchased" under.  I do not see any records under your name.  This may be a pending charge which some times happens when the information inputted to the website does not match the information provided by your bank...

for verification.  Please contact your banking institution as to when these funds will be released by them.

Thank you for your email.  Unfortunately, this event has already been settled and we are unable to honor this refund request.  The seat in question were not considered limited view per tour directive.  The customer did not contact event staff requesting relocation - or refund - or...

partial refund.  Nor, did this customer contact the venue immediately following the event. This request is coming four months following the event.

Thank you for your email.  I’m unfamiliar with any situation as the one described occurring the night of [redacted] (06/17/2016). However, I have reviewed the information the customer provided.  The customer did purchase two sets of tickets.  However, the customer did not inform the...

ticket staff they needed a refund for one set of the purchased tickets – nor is this noted on the account.  The customer contacted our ticket office on September 20 requesting this refund.  Unfortunately, as this event took place three months prior we are no longer able to offer a refund.  Please let me know if you need anything further.

Thank you for your email.  The customer received a refund on December 6, as requested.Revdex.com, Please update your records - University of Texas Ticket Master has not been a business for over 10 years.  David Hess retired over two years ago.  And, this customer did not purchase tickets...

from UTTM or Texas Box Office - he bought them through TexasSports.com (Texas Athletics).  However, I was able to access the customer information and provide it to you.  I've requested twice now (and once by phone) for the contact information on our account to be updated.  Please process this request or let me know how to do it.

Thank you for your email.  The email was sent to me (Texas Box Office) and not Ticketmaster, per the complaint.  I'm uncertain if the mistake is the fault of the customer or Revdex.com.  Texas Box Office did not sell tickets to [redacted] in Phoenix.  As a result, I will be unable to offer...

a refund for the purchase.  Please let me know if you need anything further.  Also, [redacted] is no longer with Texas Box Office.  Thank you.

Complaint: [redacted]
I am rejecting this response because:We were never told that we had to verbally request a refund when we picked up the new tickets at will call.  I called in to inquire about handicapped accessible seating prior to the event and spoke with a representative.  He suggested purchasing a new set of tickets in the handicapped seating section and then instructed us to come to will call and pick up the new tickets.  The instructions from [redacted] representative were to simply bring the old tickets to will call, get the new tickets and at that point a refund would be issued.  He said he was making notes in the account to make sure the directions were clear for the other staff.  My husband took all those steps.  He brought the old tickets to will call.  The staff present that night took them, left with them for several minutes and returned with the new handicapped seat numbers hand written on the old set of tickets.  They instructed him to take those up to their seats.  We were travelling this summer and did not realize right away that the refund was never issued.  I originally called the [redacted] on 8/15/16 and never received a return call, as promised.  My second call was 9/20/16.  I've spent almost 2 hours of my time trying to rectify this situation.  The last thing the ** staff suggested was requesting a charge back from our credit card.  All because of errors on the part of [redacted] staff.  Completely dissatisfied with the entire situation.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for the email.  This issue is currently being addressed.  [redacted] adjusted The University of Texas at Austin account and not the Erwin Center/Texas Box Office account.  As a result, we are trying to coordinate with the various parties involved since the funds were...

not returned as detailed.  The University is trying to determine whether American Express can return the funds directly to the customer or if The University will need to issue a check to the customer.  The customer has (and continues) to be updated as information is made available.  Thank you.  PS - Your information (company name and contact name) remains incorrect.

[redacted] 
[redacted] My name is [redacted], I would like to cancel a complaint I did this morning due to it being resolved.Thank you Sent from my iPhone