I am writing in response to the complaint received in our office on May 23, from the Revdex.com and assigned the ID aboveThe letter stated that a previous attempt to reach us and had received no response, however, this is the first response we have receivedDuring the time that
the customer, *** *** made his complaint, we were in the process of moving our office so it is possible the return request was overlookedI have attached a copy of an email that was sent to the customer on May 17, detailing instruction on how to return the productIn addition, I called the customer on May 23, on the daytime number provided by him and left a message inquiring if he had received the return authorization email dated May 17, and gave him our customer service manager's direct phone # in case he had any questions. Sincerely,Terri F*, CFO
I am writing in response to the complaint received in our office on May 23, from the Revdex.com and assigned the ID aboveThe letter stated that a previous attempt to reach us and had received no response, however, this is the first response we have receivedDuring the time that
*, CFO
the customer, *** *** made his complaint, we were in the process of moving our office so it is possible the return request was overlookedI have attached a copy of an email that was sent to the customer on May 17, detailing instruction on how to return the productIn addition, I called the customer on May 23, on the daytime number provided by him and left a message inquiring if he had received the return authorization email dated May 17, and gave him our customer service manager's direct phone # in case he had any questions. Sincerely,Terri F