Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this...
resolution is satisfactory to me.
One thing to note is that the replacement door was also damaged (seal around door was sliced) so the repairman had to essentially rebuild the door using parts from the damaged door. The service technician was outstanding. Hallocks not once apologized to me for the issues that I had with their company. The customer service really needs to be addressed otherwise I won't be the only customer they will be loosing. [redacted]'s attitude was completely unacceptable.
I consider my issue resolved but will not longer purchase anything from Hallocks.Sincerely, [redacted]
We are sorry Mr. and Mrs. [redacted] have been experiencing trouble with this unit. Our customer service manager, [redacted], has been communicating with the factory to get this unit exchanged. She heard back from the factory today, 1/21/15 with the authorization for the exchange and...
immediately called the customer. She arranged a date for this Saturday 1/24/15 to send our installation crew out to do the exchange. We also got the factory to pay for the re-installation of the unit even though the original install was done by the customer. Normally when a customer does a self-install, most manufacturer warranties do not cover the re-installation or the costs involved. Hallock's always goes the extra mile to get the manufacturer to take ownership of a problem to insure that the customer is fully satisfied.I will have [redacted] follow up with the customer at the beginning of next week to make sure the re-install was satisfactory and that the new unit is working as expected.I also am going to send Mr. and Mrs. [redacted] an extra year extended warranty on the new unit free of charge.Regards-[redacted]
We exchanged the refrigerator first stop this morning. We confirmed with the drivers that all went OK and that the customer was satisfied.
Sometimes working with the manufacturer to resolve an issue takes a little longer than we would like, however, we always strive to have each and every customer...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Hallock's replaced the door with a new one and the customer is fully satisfied per our serviceman *** ***. Service was done on Saturday 01/24/
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this...
resolution is satisfactory to me.
One thing to note is that the replacement door was also damaged (seal around door was sliced) so the repairman had to essentially rebuild the door using parts from the damaged door. The service technician was outstanding. Hallocks not once apologized to me for the issues that I had with their company. The customer service really needs to be addressed otherwise I won't be the only customer they will be loosing. [redacted]'s attitude was completely unacceptable.
I consider my issue resolved but will not longer purchase anything from Hallocks.Sincerely, [redacted]
We are sorry Mr. and Mrs. [redacted] have been experiencing trouble with this unit. Our customer service manager, [redacted], has been communicating with the factory to get this unit exchanged. She heard back from the factory today, 1/21/15 with the authorization for the exchange and...
immediately called the customer. She arranged a date for this Saturday 1/24/15 to send our installation crew out to do the exchange. We also got the factory to pay for the re-installation of the unit even though the original install was done by the customer. Normally when a customer does a self-install, most manufacturer warranties do not cover the re-installation or the costs involved. Hallock's always goes the extra mile to get the manufacturer to take ownership of a problem to insure that the customer is fully satisfied.I will have [redacted] follow up with the customer at the beginning of next week to make sure the re-install was satisfactory and that the new unit is working as expected.I also am going to send Mr. and Mrs. [redacted] an extra year extended warranty on the new unit free of charge.Regards-[redacted]
We exchanged the refrigerator first stop this morning. We confirmed with the drivers that all went OK and that the customer was satisfied.
Sometimes working with the manufacturer to resolve an issue takes a little longer than we would like, however, we always strive to have each and every customer...
100% satisfied.
A full credit for $893.32 was issued on the customer's [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]