Spare Time, Inc.

Revdex.com:
I have
reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
We have agreed that I will pay $within days of the date of the email that was sent to me (11/7/2014)
Thank you,
*** ***

We resolved the complaint with Ms*** on March 19.Thank you.*** ***

After receiving notice of Ms. [redacted]'s complaint to the Revdex.com, we reached out to her and offered to settle her dispute. Ms [redacted] accepted our settlement offer in an email today.
Thank you.
[redacted]
Director of Sales sand Marketing
Spare Time Clubs

Mr [redacted] is correct. He was mistakenly quoted a price by a newly hired membership representative. I have apologized to him for the mistake, and explained that we couldn't honor the rate because of the significant difference in price between the membership he wanted and the membership he was...

quoted.Mr. [redacted] became a member our club on February 27.Thank you for your consideration.[redacted]Director of Sales and Marketing

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I am rejecting this response because: Mr. [redacted] is correct in saying we spoke, however he still refused to honor the written agreement that is fully enforceable in the State of California. He simply made me a ridiculous offer to make me feel warm and cuddly, but said he was still not honoring anything. Yes I took a free membership month, I have no dues until April. But I have not stepped foot in the gym, and I in fact am not going to keep the membership. The most important thing Mr. [redacted] pointed out was "we don't negotiate price, everyone pays the same" well I have a current member of there club who is paying almost $10 a month more than me, and he is supposedly on the same corp discount. So he lied. Poor business practices.

Review: I started a membership for this place in February. The manager, [redacted], gave me a free month to begin since I was struggling with money and desperately needed a place for my daughter to go after school. After TWO WEEKS, I realized I couldn't afford it, so I called the club and let them know. Apparently I was supposed to fill out a cancellation form. Well excuse me! I only decided to call the club because I kept getting bills. I thought maybe they just hadn't updated their system yet. The last bill I got before I went nuts was $826. I called back and told them, I had to cancel because I couldn't afford to pay $200 a month, which means I definitely can't afford to pay them $826. HOWEVER, I offered to pay for the free month that I received. I never got a call back, and I even attempted to call [redacted] but was unable to get ahold of her. It sounded like she was going to work with me but obviously I was wrong. I just received a collections bill for $826 today.Desired Settlement: My offer of paying the for the free month still stands and I want this to stay away from my credit.

Business

Response:

After receiving notice of Ms. [redacted]'s complaint to the Revdex.com, we reached out to her and offered to settle her dispute. Ms [redacted] accepted our settlement offer in an email today.

Thank you.

Director of Sales sand Marketing

Spare Time Clubs

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

We have agreed that I will pay $216.00 within 30 days of the date of the email that was sent to me (11/7/2014).

Thank you,

Review: On February 18th, 2015 I went into the Natomas Racquetball Club (AKA SPARE-TIME INC.)to inquire about a membership for my wife and I and our 4 month old son.Upon arriving the sales associate proceeded to give me a tour of the club, and explain all of the benefits to me. I told him that my family and I would like the ability to also go to the Roseville facility. The sales guy pulled out a price sheet, and proceeded to cross off the current pricing, he told me as a state employee I was entitled to a big discount. He changed the deposit to $25.00 and the monthly dues to $108.00 including the daycare. He wrote everything down, and gave it to me to show my wife. I told him I would return the next day in the afternoon, we were going to join for sure. The next day when I returned, I was told he had called in sick. So I told the person behind the desk I would return on Friday to pay and join. Approximately 20 minutes or so later, I received a call from his boss. She explained to me that he was incorrect in his pricing, and that regardless of the fact that he put everything in writing they would not be honoring there agreement. I have since sent a very lengthy email to the Director of Sales as well as the President of the company, and they have refused to respond or follow thru with there written agreement.Desired Settlement: I want them to simply honor there agreement. $25.00 Deposit, $108.00 a month including the daycare. Total $108.00 per month. I am not asking for anything I am not rightfully owed. In California, handwritten or not agreements of this sort are completely enforceable.

Business

Response:

Mr [redacted] is correct. He was mistakenly quoted a price by a newly hired membership representative. I have apologized to him for the mistake, and explained that we couldn't honor the rate because of the significant difference in price between the membership he wanted and the membership he was quoted.Mr. [redacted] became a member our club on February 27.Thank you for your consideration.[redacted]Director of Sales and Marketing

Consumer

Response:

I am rejecting this response because: Mr. [redacted] is correct in saying we spoke, however he still refused to honor the written agreement that is fully enforceable in the State of California. He simply made me a ridiculous offer to make me feel warm and cuddly, but said he was still not honoring anything. Yes I took a free membership month, I have no dues until April. But I have not stepped foot in the gym, and I in fact am not going to keep the membership. The most important thing Mr. [redacted] pointed out was "we don't negotiate price, everyone pays the same" well I have a current member of there club who is paying almost $10 a month more than me, and he is supposedly on the same corp discount. So he lied. Poor business practices.

Review: Membership: 56-10241I have been trying to resolve this issue for almost 2 weeks now. I received a letter from you regarding renewing my membership. The later stated that I could renew & if I did not the membership would convert to a $45.00 month to month charge. I did not plan to renew. I'm a student on a budget in the middle of a process to move and other things. I am very upset that my attempts to work with Twin Arbors seem to be in vain. I will explain once again that I was not notified in the letter that you required a month notice to cancel my membership, even though the contract I signed has already expired. The contract has expired yet you require a 30 day notice not to continue to charge one's card? When I spoke with a gentleman at one of the front desks he gave me your request to drop form. The form was the first time I read the 30 day cancellation notice but by then it was too late to cancel my membership on the spot as I needed to. I only signed the request to drop to prevent this from happening once again. Now I'm getting this letter that I have $55.50 that needs to be paid on top of that a $15 late fee & that if I don't pay, it will be assessed $8.00 monthly too. What is this? The bill didn't go through because I had to go cancel my checking account to protect my account from these ridiculous charges you want to charge me. I'm so tired of dealing with this. My membership is over. Honor that the contract with me is over and quit trying to charge me. I was very content at your fitness clubs, now I don't know if I'd do business with you again.Desired Settlement: Clear the total amount due and cancel the membership now. Send me a confirmation cancel letter and email. The contract was over and I was forced to sign the drop request form just to prevent this from repeating itself. I am a college student on a budget and I have never had to deal with something like this, other businesses resolve any issue I have had or concerns on the spot, I have talked to several people from Twin Arbors with no understanding. I don't want to continue dealing with this.

Business

Response:

We resolved the complaint with Ms. [redacted] on March 19.Thank you.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I lost my job and I asked the sell rep about what I could do about a stop services on my account. They suggested to put a freeze on my account and it would be a one time $15 dollar possessing fee and only extend my contact as long the amount of months away. They did not say anything or mention to me that they would be charging me every month I was away from the gym. If that was the case I would have continued my membership as active.Desired Settlement: I would like my credit card reimbursement or credit my membership.

Business

Response:

We have spoken with Mr. [redacted], and have come to a resolution.

Mr [redacted] membership will be put on freeze through October 2014, and his account will be credited for the previous charges.

Review: In September 2013 I resigned from this club. I gave them in writing that I was cancelling my membership. I did this on 9/25 and they now say that I owe then the full month's fee for October. THEY ARE WRONG.....I DO NOT OWE THEM ANY MONEY. Since when do companies charge people for services that they did not want and did not use. They have now turned this over to collections and I am getting home phone calls and mail. I WILL NEVER PAY THIS CORRUPT CLUB A PENNY. I want this harassment to stop immediately. THIS IS FALSE BILLING AND THEY KNOW IT.Desired Settlement: I WANT THIS HARASSMENT TO STOP. I DO NOT OWE THIS CLUB A PENNY. I WANT THE PHONE CALLS TO STOP AND THE MAIL FROM A COLLECTION COMPANY TO STOP. I JUST WANT THEM TO GO AWAY. Thank you.

Business

Response:

The cancellation provision in our standard month-to-month membership contract is clear - All requests to cancel one's membership requires one-month advance notice, as required by California law. We even give members leeway by allowing a cancellation to take effect at the end of a month if written notice is received prior to the 15th of that month.

By Ms. [redacted]' own account, her request to cancel her membership was late, submitted on 9/25, after the official cutoff date of 9/1, and after the more flexible 9/15 final cutoff date. Moreover, Ms. [redacted] is familiar with our cancellation policy since this is the second time she has cancelled her membership. She subsequently rejoined the club. In both instances that she joined (and rejoined), she signed off on the terms of her membership, including the cancellation policy. Finally, the policy has been explained to her in person and on the phone multiple times as we attempted to resolve her issue.

Attached are copies of our standard membership agreement, and our membership drop request form. Please refer to Section V of the membership agreement, and to Article A of the drop request for the policy directly related to membership terminations,

Thank you.

Consumer

Response:

I am rejecting this response because:

Your cancellation policy is made solely to get more money from people without providing a service.

Review: Entered the $2,000 Rio del Oro Open. Tournament advertises $2,000 in prize money for the Open division. Tournament was played during a rainy weekend. My partner and I were able to play one match in the Mixed Open Doubles Division. We won easily 6-1, 6-0 advancing to the semifinals. Then rain hit. Tournament was cancelled. Whatever prize money allocated to that division should have been divided up between the remaining applicants. Instead it was kept. I asked for a refund. I was not given one. I emailed the tournament director, [redacted]. I kept the email he replied to me with. It was unbelievable. "If it seems unfair to you to you then how bout you run a tournament and get back to me? Careful with your tone about "someone pocketing money" when all involved have put in max effort and then some because of the rain."Desired Settlement: I would, at the very minimum, like a refund for the money I spent on this tournament. My partner should get a refund as well. So should every other competitor who was still in the Open draw who was not allowed to complete play.

Consumer

Response:

Hello. It's been a week and I haven't heard anything from Rio del Oro. I wonder how long resolutions to these issues normally take. I figure I might just check in once/week or so.