Sparefoot

Hi [redacted] , thank you for your feedbackWe apologize for the misunderstanding here, and we're glad to be back on the same page after our phone call Friday The attached contract was signed by the owner of your organization on 7/24/It outlines Jefferson Mini Storage’s agreement to reconcile your statement of reservations each month: You tell us how much to charge you based on which customers actually moved inThe contract also details the buy-out agreement required in the event of cancellation of servicesOur team also reviewed this with you over the phone as recently as 1/21/We issued the $refund you requested at 2:18pm CST, 1/22/Although we do not owe this per the terms of the contract attached, we never want our clients to feel mistreated or neglectedWe hope this helps make things right.Thank you for working with us

Complaint: [redacted] is the reservation number Thanks for looking into it Regards, [redacted]

***i ***,Thanks for providing your confirmation codeI dug into your specific reservation, and I agree the way CubeSmart advertised their promotion ("15% Off and First Month Free & Free Move!") is unclearWith regard to your request for $to cover two moving trucks, I'd like to meet you somewhere in the middleI think CubeSmart's "free move" promotion would realistically and reasonably only apply to one move with one truck, so I'd be happy to mail you a check for $Please confirm if this is the best address:*** B *** ** *** *** *** * ** ***Please let me know if you have any feedback or questions for me and if that address is the ideal location.Thanks much,***

Hi ***, thank you for your feedbackWe apologize for the misunderstanding here, and we're glad to be back on the same page after our email exchange today. Thank you for your patience with our gift card redemption processWe are working to make this more efficient, and to improve
communication with our storage facility clientsOur goal is to make the process seamless for future customers.We issued the $gift card you requested at around 2:00pm CST, 3/25/We never want our customers to feel mistreated or neglected, so we hope this helps make things rightThank you for working with us

Hi ***,I apologize that you've received unwanted emails, as that is never our intentThe emails you received were the standard follow up messages for reservationsWhile you told the facility directly that you wished to cancel your reservation, the information was not passed along to us, so
our system still showed that you wished to keep your reservationI apologize for that communication breakdownI also apologize that you received an error when attempting to unsubscribe to our emailsI've reported that bug to our Development team to resolve so that it does not happen to other consumersIn the meantime, I have cancelled your reservation in our system and manually opted you out of receiving further emailsI want to thank you for bringing this matter to our attention, and again, I do apologize for any inconvenience! Please let me know if there is anything else we can do. All my best, *** ***

We'd like to apologize for the frustrating experience you had using SpareFootWe strive to make the shopping experience easier and we didn't deliver on that promise in your caseWe are glad, however, that we were able to speak to you and make the situation rightPlease don't hesitate to reach out
to *** if we can help at all moving forwardThanks for using SpareFoot and have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank youI have the gift card to AMAZONI appreciate you honoring your word and also taking time out to call me, email me and to make sure that this matter has resolvedIn the future, I hope that you all can give good service to your customers and also listen to themI hope that you will continue to work with your staff and help them to learn to LISTEN and take down information accurately and stop overtalking customersI found some of them to be very rudeThank you very much to your representative *** who was very helpful and he emailed, called me, and spoke to me on the phoneI appreciate you expediting my Gift Card to Amazon and also double checking with the service that I usedThat's the type of service that I like Well done Thank you once again for your time and effortsI consider this matter to be closed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
Thanks for working with us I'm willing to settle this for an even $ I think a larger truck and the labor involved to move the stuff is an expected move We had a large truck and a smaller truck So, is leaning a bit towards the cost of the large truck and labor I hope that makes sense
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I hope that they review their customer service policies so that no one else has to go through all the headaches that I had to before resolution
Regards,
*** ***

***Hi ***,What is the confirmation code associated with your SpareFoot reservation? I'm not finding any record of your interaction with us using the contact information you provided:*** * *** Daytime Phone: *** ***E-mail: ***Please let me
know, and I'll be happy to dig in and see what went on here.All my best,*** ***

Complaint: [redacted] is the reservation number.  Thanks for looking into it.
Regards,
[redacted]

Hi [redacted], thank you for your feedback. We apologize for the misunderstanding here, and we're glad to be back on the same page after our phone call Friday.  The attached contract was signed by the owner of your organization on 7/24/13. It outlines Jefferson Mini Storage’s agreement to...

reconcile your statement of reservations each month: You tell us how much to charge you based on which customers actually moved in. The contract also details the buy-out agreement required in the event of cancellation of services. Our team also reviewed this with you over the phone as recently as 1/21/16. We issued the $756 refund you requested at 2:18pm CST, 1/22/16. Although we do not owe this per the terms of the contract attached, we never want our clients to feel mistreated or neglected. We hope this helps make things right.Thank you for working with us.