Spark Energy, L.P.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
However, if the rate difference refund is not issued to me I will be opening a new complaint into the matter.

To Whom This May Concern, The customer is requesting to have the complaint closed as unresolved. Spark agrees that the complaint should be closed as well; however not as unresolved. We have addressed all concerns as well as provided all necessary documentation in regards to this case. We stand by our initial response. Kind regards, Martha [redacted]

To Whom This May Concern:
This is Spark Energy’s (“Spark”) response to Revdex.com Complaint
No. [redacted]
Thank you for bringing [redacted]’ concern to our
attention and for allowing us to address it.
[redacted] has filed a complaint because she was told by a
Spark representative that she...

would pay less with their services. However, she
received four different invoices that came out to more than $200.00.
Investigated
Results:
·        
On 11/11/2014, [redacted] authorized the switch
to Spark with [redacted]; an agent associated with the third party vendor,
[redacted]. [redacted] enrolled in Spark’s Blue plan which offers a fixed
rate of .75 per therm for 12 months with a $4.95 monthly fee and a $100.00 early
termination fee. The TPV is attached for your review.
·        
On 11/14/2014, Spark issued the Welcome Letter.
(Letter Attached)
·        
On 12/15/2014, Spark services became active.
·        
On 02/12/2014, Spark generated a bill for
billing period 12/15/2014-01/15/2015 in the amount of $52.20. (Invoice
Attached)
·        
On 02/18/2014, Spark generated an invoice for
billing period 01/15-02/13/2015 in the amount of $45.45. (Invoice Attached)
·        
On 02/20/2015, [redacted] called into cancel her
services. (Termination Date Pending)
Outcome:
Spark apologizes for any misunderstanding that may have
occurred but believes that [redacted] was charged correctly per the terms agreed
upon. In the TPV, the verifier clearly states the following:
“You will be on the dual billing
program and will receive one bill from SDGE for gas transportation services and
another bill from Spark Energy for the gas commodity charges.”
Furthermore, Spark sent a Welcome Letter on 11/14/2014 to
[redacted] which sets all expectations with Spark in regards to her contract.
Based on the information provided, [redacted] will be responsible for all usage
charges on the account through her termination date as determined by the
utility company. However, Spark will waive the early termination fee of
$100.00.  
Spark makes every effort possible to ensure that all
representatives that contact customers are conducting themselves in a
professional and truthful manner. Spark has submitted this information to the
third party vendor and will obtain a statement from the agent in regards to the
interaction with [redacted] on 11/11/2014.
Please let me know if you have any further questions. Best Regards, Hector P[redacted] Consumer Affairs Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I honestly feel I should not have to pay anything but to get this over and done with I will except what the business offered of lowering it to $11.70. I highly recommend that once a customer ask for them to cancel the account that they do it right away and not put off for another day, by delaying my cancellation it caused me a lot of time and inconvenience to get things right.Thank you,[redacted]

Tell us why here...
To Whom This May Concern:
This is Spark Energy’s (“Spark”) response to Revdex.com Complaint No. [redacted]
Thank you for bringing [redacted] concern to our attention and for allowing us to address it.
[redacted] has filed a complaint because he states that Spark added...

charges to his [redacted] and they have been trying to get this resolved. He goes on to state that nothing has been done and is requesting a refund.
Spark would like to apologize for any inconvenience that the customer may have experienced. On 5/1/2015, someone claiming to be [redacted] authorized the enrollments to Spark. The enrollments took effect as follows:
·         On 6/1/2015, the gas supply services at [redacted] became effective.
·         On 6/3/2015, the electric supply services at [redacted] became effective.
Both Mr. [redacted] and [redacted] have contacted Spark regarding the services. Spark’s records show that their concern was escalated to a supervisor and the account was placed under review. While under review, it was confirmed that the enrollments were invalid. Unfortunately, someone other than [redacted] authorized the enrollments to Spark and for that we cannot apologize enough. Please be advised that we take these types of complaints very seriously. Because of the timeframe of when these enrollments occurred, the sales agent involved may or may not be employed by the vendor anymore. We have submitted the customer’s complaint to the Marketing department and will attempt to obtain a statement from the agent associated with this case as well as take any disciplinary action deemed necessary.
As it stands, the Spark accounts are all pending cancellation. Please note that the termination dates are solely determined by the utility and not Spark. In an effort to resolve the customer’s concerns, once all the services terminate; a cost analysis will be processed on each account. A cost analysis compares Spark’s rate vs. the utility rate from the inception date to the termination date. If a credit is deemed as due then it will be refunded to the customer in the form of a check.
Please let me know if you have any further questions or concerns.
Best regards,
April L[redacted]
April L[redacted]

Good afternoon,The customer did not explain why she is not satisfied with our response. We have address her issues at hand and have confirmed that the balance is due. Please advise on next steps. Regards,Spark Energy

To Whom This May Concern:
This is Spark Energy’s (“Spark”) response to Revdex.com Complaint No. [redacted].
Thank you for bringing [redacted]’s concern to our attention and for allowing us to address it.
[redacted] has filed a complaint because she sates that she enrolled with Spark on October 2016 but a week...

later she states she cancelled the service. Ms. [redacted] states that the person she spoke with told her she would not be charged since she cancelled within 30 days of signing up. Ms. [redacted] states she later received a notice from [redacted] stating Spark cancelled the pending switch but she states now in February Spark is billing her due to a reinstatement from [redacted]. Ms. [redacted] goes on to state that after speaking to Spark she was told she would be refunded and not charged a cancellation fee but to allow 1-2 billing cycles. 
Investigative Results:
·         On 10/24/2016, [redacted] contacted Spark to cancel. The Spark agent offered a better rate but Ms. [redacted] still opted to cancel. The Spark agent submitted the cancellation request.
·         On 10/27/2016, Spark received an inbound reject transaction from the utility regarding the cancellation request.
·         On 2/18/2017, [redacted] contacted Spark stating she cancelled Oct. 2016 but is still being billed by Spark. She also stated she spoke to [redacted] and was advised that she was reinstated. The Spark agent informed Ms. [redacted] that she was not reinstated and submitted the cancellation request along with a re-rate request.
·         On 2/21/2017, Spark received Revdex.com Complaint No. [redacted].
Outcome:
Spark would like to apologize for any inconvenience that the customer may have experienced. After careful review we were able to determine that the cancellation request was successfully submitted but because it was sent prior to the pending enrollment being accepted; the request to cancel the service rejected. Because of this Ms. [redacted]’s account became active with Spark.
 
As it stands, the Spark service is scheduled to terminate 3/16/2017. Please note that the cancellation date is solely determined by the utility and not by Spark. Additionally, in an effort to resolve the customer’s concerns, once the termination completes Spark will re-rate the service to the rate in which the utility would have charged the customer for supply. Lastly, Ms. [redacted] will not be assessed a cancellation fee.
 
Please let me know if you have any further questions or concerns.
Best regards,
April [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The switch hold was removed and we have changed providers. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I had asked for specific actions to settle this issue. First, as per Sparks Energy response, I don't see a clear statement regarding changes to their Sales practices to avoid these types of issues in the future, more important when it comes to targeting minorities and low income families.  Second, I don't agree to pay those two unpaid bills at their current rates. Again, I only signed with Sparks Energy because I was told by the company rep that my bill would go down about 20%. She read my current gas bill and came to that conclusion. There is no way a person would sign with a new gas service provider if he would have been told that his bill was going to be almost double. NO WAY.  I am only willing to pay for the gas usage if my bill is ammended to reflect the same cost per term that I used to pay with [redacted]. This cost per term should be about only a few cents, not $0.75. [redacted] charges me about $0.80 per term but it includes all costs including transportation. In summary, what I should pay would only about $16 in total to Spark Energy. I will wait for your response before I make a decision regarding my next steps.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.

To Whom It May Concern:
This is Spark Energy’s (“Spark”) response to Revdex.com Complaint
No. [redacted]
Thank you for bringing [redacted] concern to our
attention and for allowing us to address it.
Ms. [redacted] has filed a complaint because she received a bill
for $700.00 from Spark. ...

Spark advised
her that it was due to her supply charges not being added to her bill for
several months. Her services are now cancelled but feels that she was misled.
Investigated
Results:
·        
On 8/2/2014, Ms. [redacted] authorized the switch
to Spark with [redacted]; an agent associated with the third party
vendor [redacted]. Ms. [redacted] enrolled in Spark’s Advantage Plus plan which offers
a rate of .575 per therm for 12 months with a $4.95 monthly fee and a $50.00
early termination fee.
·        
On 8/6/2014, Spark issued the Welcome Letter.
(Letter Attached)
·        
On 8/28/2014, Spark services became active.
·        
On 4/24/2015, it was discovered by Spark that
Ms. [redacted] supply charges were rejected for billing periods
8/28/2014-3/30/2015. Therefore, the charges for the rejected periods were not
included in Ms. [redacted] utility bill.
·        
On 5/8/2015, Spark made an attempt to contact
Ms. [redacted] in regards to the billing issue but left a voicemail.
·        
On 6/22/2015, Ms. [redacted] called in to inquire
about her supply charges.  Spark
explained the billing issue and offered a payment plan. Ms. [redacted] accepted
the plan of seven installments.
·        
On 6/30/2015, Spark issued the payment plan
summary. (Summary Attached)
Outcome:
Spark apologizes for any inconvenience that this may have caused but
believes that Ms. [redacted] was charged correctly per the terms agreed upon. Furthermore,
Spark believes that the [redacted] completed on 8/2/2014 validates the enrollment.
Spark provided all essential information through the [redacted] as well as the Welcome
Letter issued on 8/6/2014.
Please be aware that Spark discovered that the utility was not
rejecting accounts individually if they were found to have errors and were in
fact rejecting entire files (all of Spark's customer records) if even one
record had an error.  Unfortunately, the process to resend the
"good" records was not working effectively.  However, Spark has
since implemented a new process to identify the rejected files, extract the
flawed accounts, and immediately resend the remaining accounts in accordance
with the utility billing window.
Ms. [redacted] came to an amicable agreement with Spark in
regards to her payment plan. Spark believes that Ms. [redacted] concern is
resolved. Should she have any questions 
or concerns about her payment plan we suggest she contact our Customer
Service department. Best regards, Hector [redacted] | [redacted]

<* class="Mso*lainText">To Whom This May Concern:
<* class="Mso*lainText">This is Spark Energy's
formal response to Revdex.com Complaint:
<* class="Mso*lainText">Thank you for bringing [redacted] concern to our attention and for allowing us to
address it
<* class="Mso*lainText">Spark Energy makes every
effort possible to ensure that all sales representatives that visit prospective
customers are conducting themselves in a professional and truthful mannerMs[redacted] complaint states that the agent represented herself as working for
[redacted]We specifically train and reinforce with our agents NOT to re*resent
themselves as working for or being affiliated with the local utility.&nbs*;We
have communicated the customer's com*laint to our sales grou* to ensure that
all representatives are presenting themselves and Spark Energy's service
correctly
<* class="Mso*lainText">Spark Energy has added Ms
[redacted] address of [redacted] onto our
Internal Do Not Solicit list, as well as phone number [redacted] onto our
Internal Do Not Call list
<* class="Mso*lainText">Also, Spark Energy would
like to confirm that no enrollment was submitted for Ms[redacted] account
and she can rest assured that her gas services are not scheduled to switch to
S*ark Energy
<* class="MsoNormal">&nbs*;Spark Energy sincerely
apologizes for any inconvenience this may have caused.&nbs*; please do not hesitate to contact me if you
should have any further questions and concerns regarding this matter
<* class="MsoNormal">Best regards,
<* class="MsoNormal">[redacted] | Office of the
*resident, Su*ervisor
<* class="MsoNormal">CityWest Blvd, Ste |
Houston, TX
<* class="MsoNormal">Tel: [redacted]
[redacted]
| htt*://www.sparkenergy.com

To Whom It May Concern:
This is Spark Energy’s (“Spark”) response to Revdex.com Complaint No. [redacted].
Thank you for bringing [redacted]’s concern to our attention and for allowing us to address it.
Ms. [redacted] has filed a complaint because she did not authorize the switch to Spark yet she was still...

enrolled in services. She contacted Spark to cancel the account and was allowed to listen to the TPV. Ms. [redacted] claims that the voice on the recording did not sound like her and the last name was pronounced incorrectly. The agent assisting her confirmed that Mr. [redacted] did not authorize the switch and would waive the early termination fee. However, the agent stated that she would be responsible for usage charges.
Investigated Results:
·         On 1/20/2016, Ms. [redacted] called in to cancel the account because she did not authorize the switch. Spark advised that a request would be sent to retrieve the TPV.
·         On 1/21/2016, Spark contacted Ms. [redacted] with the TPV results. Spark confirmed that Ms. [redacted] did not authorize the switch to Spark and would waive the early termination fee. However, Spark advised that she would be responsible for all the usage charges on the account.
o   Ms. [redacted] requested a re-rate and for a supervisor to call her back. Spark also confirmed that a re-rate would be processed on her account.
o   The utility confirmed the termination date of 2/11/2016.
Outcome:
Spark apologizes for any inconvenience that this may have caused. After reviewing the TPV, Spark determined that Ms. [redacted] did not authorize the switch to Spark. In efforts to resolve Ms. [redacted]’s concern, Spark has waived the early termination fee and will process a re-rate for billing periods 10/13-2/11/2016. If a refund is due, Spark will issue a refund check within 14 days of the termination date.
Spark has forwarded this information to the Marketing department and will obtain a statement from the agent associated with the enrollment as well as take any disciplinary action deemed necessary. We would like to further confirm that this is not how we train our sales agents nor do we condone this type of behavior.
Please let me know if you have any further questions or concerns.
Best Regards,
Hector [redacted] | Consumer Affairs Specialist

To Whom This May Concern:
This is Spark Energy’s (“Spark”) response to Revdex.com Complaint
No. [redacted]
Thank you for bringing Ashley [redacted]’s concern to our
attention and for allowing us to address it.
Ashley [redacted] has filed a complaint because she found out that
she had accounts under Spark...

but she did not authorize the switch.
Investigated
Results:
·        
On 01/24/2015, [redacted], an agent associated
with the third party vendor [redacted] authorized the switch to Spark under Ms.
[redacted]’s name.
·        
On 02/10/2015, Ms. [redacted] called in to confirm
that her electric and gas services are terminated with Spark. Spark advised
that her gas account had been rejected and that her account would not become
active. Furthermore, the utility confirmed that the enrollment for the electric
account had been terminated.
Outcome:
Spark apologizes for any inconvenience that this may have
caused. Spark takes every possible opportunity to ensure that all sales
representatives that visit and/or contact prospective customers are conducting
themselves in the most truthful and professional manner. We have communicated
the customer’s complaint to our sales group to ensure that every representative
is presenting Spark’s service correctly.
 
Once again, we take the customer’s slamming claims very
serious, and have reported this issue to the appropriate department so that the
enrollment can be reviewed and the appropriate follow-up action is taken with
respect to the sales agents and the third-party verification company, if deemed
necessary.
 
Spark would like to confirm that both of Ms. [redacted]’s accounts
are not going to become active and she will not be responsible for any charges.
Please let me know if you have any further questions or
concerns. Best Regards,  Hector P[redacted] | Consumer Affairs Specialist

To Whom This May Concern:
This is Spark Energy’s (“Spark”) response to Revdex.com Complaint No. [redacted].
Thank you for bringing [redacted]’s concern to our attention and for allowing us to address it.
Ms. [redacted] has filed a complaint because she states that she has made multiple requests to...

cancel the gas service with Spark. She goes on to state that she requested to cancel on 1/29/2016, 3/17/2016 and 3/28/2016 but states that [redacted] has not received any of the cancellation requests. Ms. [redacted] would like the service cancelled.
Investigative Results:
·         On 1/29/2016, Ms. [redacted] called Spark to cancel the service and was advised that she would not be assessed an Early Termination Fee (“ETF”).
·         On 1/30/2016, Ms. [redacted] was sent an email from Spark as confirmation that a cancellation request was sent to the utility but that the process could take 1 -2 billing cycles. The customer was also given the confirmation number of [redacted] and advised that the ETF was not assessed.
·         On 3/17/2016, Ms. [redacted] called and stated that she had cancelled the Spark service since 1/29/2016 but that she was still being billed. The Spark agent advised the customer the cancellation was requested on 1/29/2016 but that we had not received a response from the utility yet.  The customer stated that she wants a credit and the service cancelled. Per the supervisor, Ms. [redacted] was offered to have the final bill adjusted; however would have to wait until the account completely terminated first.
·         On 3/28/2016, Ms. [redacted] called to check the status of the cancellation as there still had not been a response from the utility.  The customer was advised that the cancellation inquiry had now been escalated for review but that once completed her billing would be adjusted.
o   On this same day, Ms. [redacted] called to get her account number as she wanted to file a PUC complaint including both Spark and [redacted] because her service had not been cancelled per her request. 
o   The escalation department contacted Ms. [redacted] via email and apologized for the difficulty regarding the cancellation but advised her that he would personally monitor that account till cancellation was complete. The agent also reiterated that Spark would process a cost analysis once the final bill generated.
o   Spark received Revdex.com Complaint No. [redacted].
Outcome:
Spark cannot apologize enough for the difficulty that Ms. [redacted] has experienced. After careful review we were able to determine that Ms. [redacted]’s meter was changed on Feb. 13, 2015. Unfortunately, the meter was not updated in Spark’s system which caused the cancellation request to be sent for the old meter on 1/29/2016 and the utility not to receive them. As it stands, the meter has been updated and the cancellation request has been resubmitted. Spark would like to confirm that Ms. [redacted]’s gas service is scheduled to terminate with Spark on 4/11/2016. Once the account has been final billed, Spark will complete the cost analysis.
Lastly, Ms. [redacted]’s concern has been forwarded to the Director of Customer Experience for re-training and coaching opportunities as it relates to outbound transactions that ultimately affect the customer.
Please let me know if you have any further questions or concerns.
Best regards,
 
April [redacted]| Consumer Affairs Specialist12140 Wickchester Ln, Ste 100 | Houston, TX 77079

To Whom This
May Concern:
This is Spark
Energy’s response to Revdex.com Complaint No. [redacted]
Thank you for
bringing [redacted]’s concern to our attention and for allowing us to address
it.
[redacted]
has filed a complaint because she feels that she was misled by the Spark...

Energy
representative at the time of enrollment. She states that she was told that the
representative was part of [redacted] and that her bill would be 15% less than
what she was paying to [redacted]. She received her first invoice with Spark
Energy charges in October and she called in to inquire about the charges. Ms.
[redacted] was advised that she had switched from [redacted] to Spark Energy for supply
services. Ms. [redacted] decided to cancel her service on this day. However, she
recently received an invoice with Spark Energy charges and was told by [redacted]
that it could take up to six weeks for the cancellation process to complete.
Ms. [redacted] states that this is unfair since she called to cancel back in October
and she is still getting charged.
Investigated
Results:
On 01/27/2014, [redacted](Formerly Known as
[redacted]) authorized the switch to Spark Energy with [redacted]
[redacted]. Ms. [redacted] enrolled in Spark Energy’s Standard plan which offers a
fixed rate of 72.5 cents per therm for 12 months with a $100.00 early
termination fee and a $4.95 monthly fee. The signed contract is attached
for your review.

On 02/06/2014, Spark Energy sent Ms. [redacted] the Welcome
Letter. (Letter Attached)

On 08/29/2014, Spark Energy became active for Ms. [redacted]’s
address.

On 10/09/2014, Spark Energy generated Ms. [redacted]’s first
charge of $30.59 for billing period 08/29-09/30/2014.

On 10/16/2014, [redacted] called in to cancel
the Spark Energy services because she was not given the correct
information in regards to the service. Spark Energy submitted a
cancellation request to the utility company on this day.

On 10/17/2014, Spark Energy received a response from
the utility company that confirmed the termination date of 12/01/2014.

On 12/18/2014, Spark Energy contacted Ms. [redacted] and
confirmed that she changed her name from [redacted] to [redacted]
[redacted].
Outcome:
Spark Energy
apologizes for any misunderstanding that may have occurred. However, the
contract that was signed by Ms. [redacted] and the Welcome Letter that was sent on
02/06/2014 provides all essential information in regards to the service and
what she could expect by enrolling in Spark Energy. The
customer initialed that she understood that the representative she had spoken
with did not represent her utility.
In regards to
the cancellation timeframe, Spark Energy does not choose the termination date.
The date is determined by the utility company which is provided to Spark
Energy. Ms. [redacted] will be responsible for all charges accrued through the
termination date of 12/01/2014.
Please let me
know if you have any questions in regards to the matter above. Best Regards, [redacted] | Office of the President[redacted]

To Whom This May Concern:
This is Spark Energy’s (“Spark”) response to Revdex.com Complaint
No. [redacted]
Thank you for bringing Barbara [redacted]’s concern to our
attention and for allowing us to address it.
Ms. [redacted] has filed a complaint because she was not charged
supply services from Spark...

for a few months. In July, she received a bill for
four months in the amount of $427.54. She spoke to Spark and they admitted to
their mistake and offered her a 25% discount from the balance. Ms. [redacted] also
contacted Spark in April to cancel the service but Spark claims that they do
not have record of such request. She contacted Spark on 7/13/2015 to request a
second cancellation request on her account.
Investigated
Results:
·        
On 11/10/2014, Spark services became active.
·        
On 7/6/2015, Ms. [redacted] called in to inquire
about her high bill. Spark explained that the supply charges were being
rejected and resulted in multiple billing periods on one invoice. Spark offered
a 25% discount as well as a payment plan with six installments. Ms. [redacted]
stated that she would call back with decision.
·        
On 7/13/2015, Ms. [redacted] called in to confirm
that she agrees to the payment plan as well as the 25% discount. However, an
agreement for eight installments was made instead of six.
o  
Spark applied a credit of $106.89 to Ms.
[redacted]’s account per the agreement leaving the remaining balance of $320.66.
o  
Spark also issued a payment plan notice. (Notice
Attached)
Outcome:
Spark apologizes for any inconvenience that this may have
caused but believes that Ms. [redacted] was charged correctly per the terms agreed
upon. Ms. [redacted]’s supply charges were rejected for billing periods
11/10/2014-5/12/2015 and were not added to her utility bill at the time. Upon
discovering the billing error, Spark billed Ms. [redacted]’s for all the affected
periods.
Spark was able to reach an amicable agreement with Ms.
[redacted] and believes that her concern was resolved. As it relates to her
cancellation request, Spark’s records do not indicate such requests. Should Ms.
[redacted] be able to provide proof of cancellation then Spark will consider an
additional credit to the account.
 At this time, Spark
believes that an additional adjustment is not warranted at this time.Please let me know if you have any further questions or concerns.Best Regards, Hector P[redacted] |  Consumer Affairs Specialist

To Whom This May Concern:
This is Spark Energy’s response to Revdex.com Complaint No.
[redacted]
Thank you for bringing [redacted]’s concern to our
attention and for allowing us to address it.
[redacted] has filed a complaint because he did not
authorize the switch to Spark Energy. He states...

that his parents do not speak
English and they could not have enrolled in Spark Energy services. Mr. [redacted]
also states that he did not speak to any sales representatives. When he called
in to cancel his services with Spark, he was not provided with a TPV to confirm
who authorized the switch.
Investigated
Results:
·        
On 10/25/2014, Martha [redacted] (Wife) authorized
the switch to Spark Energy with Mayra P[redacted]; an agent who is with the third
party vendor, UMA. Ms. [redacted] enrolled in Spark Energy’s Carbon Neutral plan
which offers a fixed rate of .75 per therm for 12 months with a $4.95 monthly
fee and a $100.00 Early Termination Fee. The TPV is attached for your review.
·        
On 10/29/2014, Spark Energy issued the Welcome
Letter. (Letter Attached)
·        
On 12/01/2014, Spark Energy services became
active.
·        
On 01/13/2015, Mr. [redacted] called in to cancel
services and Spark Energy provided confirmation number 011315. The agent also
advised that it could take 1-2 billing cycles for the cancellation process to
complete.
·        
On 01/14/2015, Spark Energy received a response
from the utility company that confirmed the termination date of 02/02/2015.
Outcome:
Spark Energy apologizes for any
misunderstanding that may have occurred but believes that the TPV completed by
Martha [redacted] on 10/25/2014 validates the authorization to switch to Spark
Energy. Please note that the TPV is completed in Spanish so that the customer
fully understands that she is indeed enrolling in third party gas supply
services. As determined by the utility, the account will be terminated on
02/02/2015. Mr. [redacted] will be responsible for all charges for billing periods
12/01/2014-02/02/2015 as well as the early termination fee of $100.00.
Please let me know if you have
any questions or concerns. Best Regards, Hector P[redacted] | Consumer Affairs Specialisthp[redacted]@sparkenergy.com

Since I accepted their offer please keep your word and cancel the contract as stated free of charge
Revdex.com: 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

To Whom This May Concern:
This is Spark Energy’s (“Spark”) response to Revdex.com Complaint
No. [redacted]
Thank you for bringing [redacted]’s concern to our
attention and for allowing us to address.
[redacted] has filed a complaint because even though
she has provided a...

confirmation of payment Spark is unable to locate the
payment and apply it to her account.
Outcome:
At this time, Spark is in communication with the AR
department to locate the missing payment in question. Spark would like to
assure Ms. [redacted] that the issue will be resolved. Upon confirming the
payment through AR, Spark will apply the payment to the appropriate account.
We apologize for any i[redacted]nvenience that this may have caused
but will ensure that all necessary steps are taken to resolve Ms. [redacted]’s
concern. Spark will reach out to Ms. [redacted] to phone number [redacted] to
provide an update on the investigated results.
Please do not hesitate to contact me if you have any further
questions or concerns.
Best Regards,
Hector P[redacted] | Consumer Affairs Specialist