Spark Innovators

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me For future reference, I believe this issue could have easily been avoided all together with a better website and final order confirmation where a mistake could have clearly been identified and correctedThank you for the swift resolution! Best regards, [redacted]

id="docs-internal-guid-7bc74fe8-b1cb-d1fc-8e25-4cd4750ff63b"> This complaint was directed to me for handlingPlease accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has on behalf of Spark Innovators Web Order # [redacted] BOGO [redacted] Café Cup & Scoop + year warranty We are very sorry that the customer was not happy with their ordering experienceI have indicated the offer details: "You will receive two Café CUPS and the Cafe Scoop for ust $plus $shipping and handlingToday, we are also making a very special offer to customers to receive a second set of two Café cups with another Cafe Scoop, just pay a separate fee of $Remember, this offer Is not available in stores, so the only way to get It is to order now! "FREE shipping Upgrade your order the standard to the Deluxe Café Cups for an additional $for each set; and shipping on your entire order is FREE/ Deluxe Cafe Cups feature a golden stainless" steel mesh that doesn’t transfer that metallic taste some reusable filters may have, so it enhances the flavor of your coffee.It's also much easier to clean and maintain, and is more durable than a regular filter, so it will last for years and years, saying you even more money Deluxe Café Clips also comes with our FREE replacement warranty for yearsIt states that if the Café Cup breaks or becomes damaged, even lf it's your fault; you can simply return the damaged unit and we will replace it**FREE shipping on your entire order is savings of $ There was a quantity of two sets of two added to the order for a total of four Deluxe Café Cups & ScoopIt was also upgraded to the Deluxe set This order was canceled immediately and nothing was shipped or billed to the customer’s account Quality customer service is very important to us and we thank you for bringing this to our attention Sincerely, Customer Service Speciaiist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

This issue has been resolved

Dear Revdex.comI have indicated what has transpired below on behalf of Spark InnovatorsOrder # [redacted] Eggstractor = $14.99Additional Eggstractor = $10.00Processing & handling $x = $31.96Total $We are very sorry that the customer was not happy with their ordering experience I have indicated the offer details below: Offer details: When you order today, you'll receive the Eggstractor for only $plus $processing and handling! Plus, as a special BONUS, we’ll sendyou a second Eggstractor, for FREE! Just cover the separate $processing and handlingTheir order had an additional set of ordered for a total of Eggstractor’s Unfortunately when the customer contacted customer service on 2/16/to modify their order, it was in stock and shippedimmediately Since quality customer service is very important to us I have issued a credit of $for the additional set which the customer maykeep with our compliments This credit will reflect on their next billing statement We thank you for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution is satisfactory to me with some reservations. They canceled the order because they have no eta on when the new weed trimmers will be availableI am not happy that I ordered this product in May and found out months later it was out of stock at the time I had ordered it with no etaI waited all summer only to find out in mid-August they still don't have them in stock and my order had been canceledThey called to ask if I was happy with the resolution and notified me at that time of the order cancellation but the caller didn't know when the order was canceledMy feedback to them was to put on their website the product is out of stock and let customers be notified by email when it is available as many other businesses doThen customers don't order the product and have the problem I had
Regards,
*** ***

Dear Revdex.com; Your recent correspondence was directed to me for handling In order to resolve this; I have indicated what has transpired below on behalf of Spark Innovators Order # *** Received 01/27/Sift Away BOGO w/Groom Glove = $x = $Processing & handling $each x = $Total $ We are very sorry that the customer was not happy with their ordering experienceI have indicated the offer details below: Offer Details: Today, you’ll get the Sift Away system with trays for just $plus $processing and handlingPlus, we include a second Sift Away system with trays for FREE, just pay the separate processing and handling of $You will also receive the bonus grooming mitt absolutely FREE There was a quantity of entered for a total of four Sift Aways Since quality customer service is very important to us, we have issued a full credit for $to the *** ending in ***. The customer may keep these with our compliments We thank you for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here

Hello Mr***,We have attempted to contact you Mr*** to resolve this issue.The Customer Service dept will keep attempting to reach you in order to address your concern.Thank you for your business we really appreciate it. Thanks,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com,Your recent correspondence was directed to me for handling In order to resolve this;I have indicated what has transpired below on behalf of Spark Innovators.Order # *** Eggstractor =
$Processing & handling $x = $15.98Total $30.97We are very sorry that the customer was not happy with their EggstractorI have indicatedthe offer details below: Offer details: When you order today, you'll receive the Eggstractor for only$plus $processing and handling! Plus, as a special BONUS, we’ll sendyou a second Eggstractor, for FREE! Just cover the separate $processingand handlingSince quality customer service is very important to us I have issued a credit for what the customer was billed, $to theMasterCard on file ending in *** today 4/10/2015. This credit will post to the credit card in accordance with theirbank/card policies We thank you for bringing this to our attention. Sincerely,Customer Service Specialist

This issue has been resolved.

Dear Revdex.com;   Your recent correspondence was directed to me for handling In order to resolve this; I have indicated what has transpired below on behalf of Spark Innovators.   Order # [redacted]   Received 01/27/2017 Sift Away BOGO w/Groom Glove =...

        $19.99 x 2 = $39.98 Processing & handling $7.99 each x 4 =                               $31.96 Total                                                                        $71.94   We are very sorry that the customer was not happy with their ordering experience. I have indicated the offer details below: Offer Details: Today, you’ll get the Sift Away system with 3 trays for just $19.99 plus $7.99 processing and handling. Plus, we include a second Sift Away system with 3 trays for FREE, just pay the separate processing and handling of $7.99. You will also receive the bonus grooming mitt absolutely FREE   There was a quantity of 2 entered for a total of four Sift Aways.   Since quality customer service is very important to us, we have issued a full credit for $71.94 to the [redacted] ending in [redacted].    The customer may keep these with our compliments.   We thank you for bringing this to our attention.   Sincerely, Customer Service Specialist Tell us why here...

[redacted] [redacted]...

[redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com;   Your recent correspondence was directed to me for handling In order to resolve this; I have indicated what has transpired below on behalf of Spark Innovators.   We are very sorry that the customer was not able to get through to our customer service department regarding an order for the Pocket Mouse.  Our customer service # is ###-###-#### and they are available Monday – Friday 8:00 am to 10:00 pm eastern time. Unfortunately, we do not have a record of an order with the customer information supplied in this complaint. I was able to leave a message on the customer’s voice mail ###-###-#### in regards to this or I would be happy to place an order for him. Quality customer service is very important to us, and we thank you for bringing this to our attention.   Sincerely, Customer Care Specialist

id="docs-internal-guid-7bc74fe8-b1cb-d1fc-8e25-4cd4750ff63b">
 
 
This complaint was directed to me for handling. Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has on behalf of Spark Innovators.
Web Order #[redacted] BOGO [redacted] Café Cup & Scoop + 3 year warranty
We are very sorry that the customer was not happy with their ordering experience. I have indicated the offer details: "You will receive  two Café CUPS and the Cafe Scoop for ust $10. 99 plus $6. 99 shipping and handling. Today, we are also making a very special offer to customers to receive a second set of two Café cups with another Cafe Scoop, just pay a separate fee of $6.99. Remember, this offer Is not available in stores, so the only way to get It is to order now!
"FREE shipping Upgrade your order the standard to the Deluxe Café Cups for an additional $9.99 for each set; and shipping on your entire order is FREE/ Deluxe Cafe Cups feature a golden stainless" steel mesh that doesn’t transfer that metallic taste some reusable filters may have, so it enhances the flavor of your coffee.It's also much easier to clean and maintain, and is more durable than a regular filter, so it will last for years and years, saying you even more money Deluxe Café Clips also comes with our FREE replacement warranty for 3 years. It states that if the Café Cup breaks or becomes damaged, even lf it's your fault; you can simply return the damaged unit and we will replace it. **FREE shipping on your entire order is savings of $6.99.
There was a quantity of two sets of two added to the order for a total of four Deluxe Café Cups & Scoop. It was also upgraded to the Deluxe set.
This order was canceled immediately and nothing was shipped or billed to the customer’s account.
Quality customer service is very important to us and we thank you for bringing this to our attention.
Sincerely,
Customer Service Speciaiist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
For future reference, I believe this issue could have easily been avoided all together with a better website and final order confirmation where a mistake could have clearly been identified and corrected. Thank you for the swift resolution!
Best regards,
[redacted]

Dear Revdex.comI have indicated what has transpired below on behalf of Spark Innovators. Order #[redacted]Eggstractor =         ...

                                                  $14.99Additional Eggstractor =                                             $10.00Processing & handling $7.99 x 4 =                              $31.96Total                                 �...⇄ $30.97 We are very sorry that the customer was not happy with their ordering experience.  I have indicated the offer details below: Offer details: When you order today, you'll receive the Eggstractor for only $14.99 plus $7.99 processing and handling! Plus, as a special BONUS, we’ll sendyou a second Eggstractor, for FREE! Just cover the separate $7.99 processing and handling. Their order had an additional set of 2 ordered for a total of 4 Eggstractor’s.   Unfortunately when the customer contacted customer service on 2/16/2015 to modify their order, it was in stock and shippedimmediately.     Since quality customer service is very important to us I have issued a credit of $25.98 for the additional set which the customer maykeep with our compliments.  This credit will reflect on their next billing statement.  We thank you for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here...