[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, We learned our lesson where Sparkle is concerned The men who came to the home lied saying things were moved when they weren't They even went as far as putting styrofoam blocks under furniture that was never moved and dry as a bone proving our complaintI contacted Revdex.com with my complaint and hope other consumers will heed our warning and not deal with Sparkle and their poor business ethicsThank you,
*** ***
To The Revdex.com, To whom it may concern,Attached is the invoice in reference. The order in question was done with our Full Guarantee. Upon their inspection prior to paying the customer signed work Satisfactorily Completed. Mrs. called after technicians left...
her home and spoke with Cathy. She was concerned that Some of the furniture was not moved. An appointment was offered for the men to go back that same day, and she requested the next day 7/15/15 between 12-3. She seemed satisfied with that.About one hour later Mr. called yelling , screaming and very rude and cancelled the appointment and ordering a refund on the extra work the men did in their home totaling $100.00. We guarantee all the work our technicians do and I tried to explain that tho him but he refused to even listen to anything we tried to say.
The technicians called and offered to go right back that same day and see wth problem and re-do anything they wanted done. They were refused and hung up on. Customer again called the office and spoke to Jean. I Jean listened to him very carefully. He said he sat at his kitchen table and watched everything they did. The did remove the spots and stains he was concerned with. The men were polite and they both agreed to the additional work as they might as well have a complete and though job done while they were having the carpets cleaned. He said he saw the ment shampoo and steam clean the soild and traffic areas and saw them tab the furniture. He questioned them about moving the furniture, they said they did. He could have asked them at that time to show him. I offered to send them back, not good for him. I offered him a credit for the amount of their order good for 3 to 6 months. That was not good for him. So I extended it to 1 year and still not good enough for him.
(1) We cleaned in good faith.
(2) He accepted the terms
(3) They inspected and signed for the job
(4) We offered to re-do what ever they wanted. We were denied the right to see the complaint in a timely manner.
(5) Their complaint does not meet our criteria for a refund.
(6) See letter from our President to customer
(7) See our attached Certificate Award.
Sincerely,
Jean B[redacted]
Exec Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, We learned our lesson where Sparkle is concerned The men who came to the home lied saying things were moved when they weren't They even went as far as putting styrofoam blocks under furniture that was never moved and dry as a bone proving our complaintI contacted Revdex.com with my complaint and hope other consumers will heed our warning and not deal with Sparkle and their poor business ethicsThank you,
*** ***
To The Revdex.com, To whom it may concern,Attached is the invoice in reference. The order in question was done with our Full Guarantee. Upon their inspection prior to paying the customer signed work Satisfactorily Completed. Mrs. called after technicians left...
her home and spoke with Cathy. She was concerned that Some of the furniture was not moved. An appointment was offered for the men to go back that same day, and she requested the next day 7/15/15 between 12-3. She seemed satisfied with that.About one hour later Mr. called yelling , screaming and very rude and cancelled the appointment and ordering a refund on the extra work the men did in their home totaling $100.00. We guarantee all the work our technicians do and I tried to explain that tho him but he refused to even listen to anything we tried to say.
The technicians called and offered to go right back that same day and see wth problem and re-do anything they wanted done. They were refused and hung up on. Customer again called the office and spoke to Jean. I Jean listened to him very carefully. He said he sat at his kitchen table and watched everything they did. The did remove the spots and stains he was concerned with. The men were polite and they both agreed to the additional work as they might as well have a complete and though job done while they were having the carpets cleaned. He said he saw the ment shampoo and steam clean the soild and traffic areas and saw them tab the furniture. He questioned them about moving the furniture, they said they did. He could have asked them at that time to show him. I offered to send them back, not good for him. I offered him a credit for the amount of their order good for 3 to 6 months. That was not good for him. So I extended it to 1 year and still not good enough for him.
(1) We cleaned in good faith.
(2) He accepted the terms
(3) They inspected and signed for the job
(4) We offered to re-do what ever they wanted. We were denied the right to see the complaint in a timely manner.
(5) Their complaint does not meet our criteria for a refund.
(6) See letter from our President to customer
(7) See our attached Certificate Award.
Sincerely,
Jean B[redacted]
Exec Vice President