Sparkle Dental

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Sparkle Dental is claiming that it is too late to FIX a mistake THEY madeNot once did they tell me about any policies regarding the time in which the work had to be doneThe bottom line is I paid to get a crown that they did not put in properly, it broke and now they do not want to do it over for freeThat is ridiculousWhat legal action can I take? Not once did they call me personally, they called my mother, who is NOT the paitentI amThey failed to communicate with me personally to let me know what I had to doI am years old which means my mother is no longer responsible for my medical appointmentsI need the work to be redone for freeI've had another crown in my mouth for six years now and it still has not brokeI got it done at another dentistThis shows me that sparkle dental is absolutley unprofessionalWhat legal action can I take next? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The business has responded Please see below: While we make every effort to resolve issues in a timely, professional manner, there are some cases in which scheduling conflicts on the part of the patient make this difficultWe recognize that problems can occur with work done here or anywhere, and we do everything we can to address themRepeated attempts at scheduling a consult appointment with this patient regarding her crown have been made by both the office manager and our front desk personnel, and the patient has been non-responsive to most of our efforts, even though we have done everything we could to accommodate her school scheduleTreatment recommendations are never made over the phone by front desk personnel, as they are not authorized to provide diagnoses, financial, or medical information without a doctor doing a consultation firstThis is why we have contacted this patients insurance provider- so they can facilitate her coming into the office so appropriate action can be taken

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Sparkle Dental is claiming that it is too late to FIX a mistake THEY made. Not once did they tell me about any policies regarding the time in which the work had to be done. The bottom line is I paid to get a crown that they did not put in properly, it broke and now they do not want to do it over for free. That is ridiculous. What legal action can I take? Not once did they call me personally, they called my mother, who is NOT the paitent. I am. They failed to communicate with me personally to let me know what I had to do. I am 20 years old which means my mother is no longer responsible for my medical appointments. I need the work to be redone for free. I've had another crown in my mouth for six years now and it still has not broke. I got it done at another dentist. This shows me that sparkle dental is absolutley unprofessional. What legal action can I take next?  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The business has responded.  Please see below:
While we make every effort to resolve issues in a timely, professional manner, there are some cases in which scheduling conflicts on the...

part of the patient make this difficult. We recognize that problems can occur with work done here or anywhere, and we do everything we can to address them. Repeated attempts at scheduling a consult appointment with this patient regarding her crown have been made by both the office manager and our front desk personnel, and the patient has been non-responsive to most of our efforts, even though we have done everything we could to accommodate her school schedule. Treatment recommendations are never made over the phone by front desk personnel, as they are not authorized to provide diagnoses, financial, or medical information without a doctor doing a consultation first. This is why we have contacted this patients insurance provider- so they can facilitate her coming into the office so appropriate action can be taken.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Sparkle Dental is claiming that it is too late to FIX a mistake THEY made. Not once did they tell me about any policies regarding the time in which the work had to be done. The bottom line is I paid to get a crown that they did not put in properly, it broke and now they do not want to do it over for free. That is ridiculous. What legal action can I take? Not once did they call me personally, they called my mother, who is NOT the paitent. I am. They failed to communicate with me personally to let me know what I had to do. I am 20 years old which means my mother is no longer responsible for my medical appointments. I need the work to be redone for free. I've had another crown in my mouth for six years now and it still has not broke. I got it done at another dentist. This shows me that sparkle dental is absolutley unprofessional. What legal action can I take next?  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The business has responded.  Please see below:While we make every effort to resolve issues in a timely, professional manner, there are some cases in which scheduling conflicts on the part of the patient make this difficult. We recognize that problems can occur with work done here or anywhere,...

and we do everything we can to address them. Repeated attempts at scheduling a consult appointment with this patient regarding her crown have been made by both the office manager and our front desk personnel, and the patient has been non-responsive to most of our efforts, even though we have done everything we could to accommodate her school schedule. Treatment recommendations are never made over the phone by front desk personnel, as they are not authorized to provide diagnoses, financial, or medical information without a doctor doing a consultation first. This is why we have contacted this patients insurance provider- so they can facilitate her coming into the office so appropriate action can be taken.

Review: In October of 2014, I had a crown placed on my tooth by a dentist at Sparkle Dental. Throughout the whole consultation process, the dentist was highly unprofessional and late to the actual appointment. On the day the crown was to be placed, some sort of unsafe gas exploded in the office and all patients and staff had to evacuate the building. Immediatley, I called my [redacted], my insurance provider, and explained that I felt unsafe with Sparkle Dental doing work in my mouth. My insurance stated that I needed to go ahead with the procedure due to the fact that my tooth fitting was already done in the lab but they promised to make a note of what occurred that day. First of all, the crown was very thin! My mom pointed this out to the doctor and she stated that "This is how we do it". Two weeks later, my crown broke on October [redacted], the day before Halloween. I was simply talking to a co worker when I heard my fixture crack. My mother called Sparkle Dental and they stated "Just come back in and we will re-do your tooth". Now, I was away at college, so I was unable to come back to [redacted] since that time. In December, I had to travel out of the country for school. My mother kept in constant contact with Sparkle Dental and she was told "whenever she is able to come back in we will re-do the procedure" And now, on June [redacted], 2015 when I am finally back from school, I called Sparkle Dental and they stated that since it's been 8 months I need to pay again to do my tooth over. It has not even been 8 months. If my tooth broke at the end of October, and it is now June [redacted], it has only been 6 months. The employee on the phone "[redacted]" kept on yelling on me "its your fault! it's your fault! so you need to pay again". They would not even let me speak to the dentist [redacted] who did the work in my mouth or a supervisor. The crown was not even covering my tooth completely, it was a thin sliver of porcelain that they put on top of the tooth. I am completely unsatisfied with Sparkle Dental.Desired Settlement: I would like them to re-do my crown or give me back the $500 I spent out-of-pocket for the crown and procedure.

Business

Response:

The business has responded. Please see below:While we make every effort to resolve issues in a timely, professional manner, there are some cases in which scheduling conflicts on the part of the patient make this difficult. We recognize that problems can occur with work done here or anywhere, and we do everything we can to address them. Repeated attempts at scheduling a consult appointment with this patient regarding her crown have been made by both the office manager and our front desk personnel, and the patient has been non-responsive to most of our efforts, even though we have done everything we could to accommodate her school schedule. Treatment recommendations are never made over the phone by front desk personnel, as they are not authorized to provide diagnoses, financial, or medical information without a doctor doing a consultation first. This is why we have contacted this patients insurance provider- so they can facilitate her coming into the office so appropriate action can be taken.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Sparkle Dental is claiming that it is too late to FIX a mistake THEY made. Not once did they tell me about any policies regarding the time in which the work had to be done. The bottom line is I paid to get a crown that they did not put in properly, it broke and now they do not want to do it over for free. That is ridiculous. What legal action can I take? Not once did they call me personally, they called my mother, who is NOT the paitent. I am. They failed to communicate with me personally to let me know what I had to do. I am 20 years old which means my mother is no longer responsible for my medical appointments. I need the work to be redone for free. I've had another crown in my mouth for six years now and it still has not broke. I got it done at another dentist. This shows me that sparkle dental is absolutley unprofessional. What legal action can I take next?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,