Sparkle In Pink, LLC

This customer e-mailed us with her concerns about not getting her package due to it being undeliverable as you can seeWe refunded her money in full and totally got her taken care of before she filed her Revdex.com complaint as you can see in our e-mails back and forth to each otherWe take great pride in customer service and will always get our customers taken care ofSparkle In PinkOUR RESPONSE TO THE CUSTOMER:Hi [redacted] ,I am sorry you feel that way and are so upsetWhen you place your order you, the customer, types in the address you would like your package shipped toOnce the order is placed we have no way of editing your order so it gets shipped to the address that was typed inHere is a photo of your returned package and the amount that USPS charged us to have it returnedWhen checking out on our web site you agree to our return policy so I'm not sure where the confusion isI have refunded your order in full and thank you for your understandingHave a GREAT day,SIP =)RETURN POLICY LISTED ON OUR WEBSITE CUSTOMER AGREED TO:REFUSED OR UNDELIVERABLE PACKAGESRefused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.YOU WILL BE CHARGED THE UNDELIVERABLE FEE THAT THE COURIER CHARGES USIf you choose not to have your order re-delivered we can refund you the cost of the items but the original shipping cost and the undeliverable charge from the courier will be deducted from the refund as well as a 20% restocking fee.CUSTOMER RESPONSE: Thank you for refunding the full amount as I'm sure this was a glitch in your system, since nowhere on my account list the address that the package was wrongfully sent toJust as this was no fault of my own, I'm sure this was not done purposely by you, and based on your return policy or not, remember the customer is always rightAnd I do not agree with a return policy that was clearly no mistake on my end I will rightfully retract my Revdex.com complaintI appreciate you deciding to handle this properly.CUSTOMER RESPONSE SAYING SHE WAS RETRACTING HER COMPLAINT SINCE THIS ISSUE WAS TAKEN CARE OF:

We have not been fraudulent in any advertising we have done or business deals we have madeWe have never claimed that we did not sell to the public, and in our "about us" (see attachment) it clearly states that we sell at "wholesale pricing" so that moms can afford to dress their kids without
spending a fortuneWe only state that we are wholesale pricing not a wholesalerOur boutique clothing retails for $30-$in a retail store, We sell our outfits starting at only $and do not exceed $for a complete outfit, and our accessories start at only centsA complete outfit includes a shirt and pants which is a stealYou claim you found our manufactures and know what we pay per outfit and that it's wrong of us to not be selling for the same price we buy it for, but of course we don't sell our clothing for exactly what we pay for it or else we wouldn't be able to sustain a businessWe would lose money doing that since we have warehouse overhead, employees etcAnyone in business would mark their products up a little more than what they pay for them or else they are not profitableAre you selling your items for exactly what you pay for them?? It takes a ton of time to design our clothing, photograph it, warehouse it, and ship it out etcWe work really hard and customer service is our top prioritySince you say you found our manufactures then I'm not sure why you don't just order from them so you can resell at a lower price? But as you know you have to order in bulk which is very costly.That is why boutiques like to order from us so they don't have to buy in bulk and still can get a great deal and sell at retail pricing which is double what we sell our items forOur bows start at only cents which retails for $5.00, that is great mark up for youOur prices are great and we not tricking anybody since they are wholesale pricing like we stateThat said, we have never claimed to only sell to retailers and we make it very clear we sell to the publicOur whole business model when we first opened our store was to sell to the public at wholesale pricing so that moms could afford to doll their little girls up without spending a fortuneAfter we opened we were approached by so many boutiques wanting to resell our items in their retail store so they didn't have to order in bulk, so we listened to our customers and added a drop ship service, free of charge as an option if people wanted to sell our product in their retail storeBut again selling to the public was our main focus and still isAs you can see our prices and info is available to the public without a login account or a Tax I.D number, and we don't require you to set up an account to order from us like a wholesaler would, in fact we don't even require an account to order, you can check out as a guestNo wholesaler would allow thatSo I'm not sure how you can be confused by thisIf you did your due diligence as a business owner before you purchased and starting selling our products, and read our "about us", or made a quick phone call, emailed us which our contact info is very visible at the top of the page, you could have avoided all of thisYou ordered before you even got the smallest information and as a re sellerI would think that would be a good idea to do before you sell product to peopleWe will always take care of our customers in anyway we can, but in this case I do not see how we did anything wrong to you or was deceitful in anywayAgain we never claimed to NOT sell to the publicSo how did we trick you like you claim? The only thing we have ever stated was we were at wholesale pricing because we are half the price of what these items would retail forWe have been open for years and have never had this issue beforeWe are very open and honest about the fact that we sell to the public so that moms don't have to spend a fortune on boutique clothingIf we had been deceitful in anyway we would cover all costs necessary but in no way have we beenHave you had read or made a simple phone call to our company before purchasing you would have known this before you made those decisionsI have at least 200+ boutiques that resell our clothing and have great success doing it even though we do sell to the publicWe don't force anyone to order or resell our stuff, but since there was such an interest to resell we gave people that optionDon't you think as a business owner selling to people you should look into the company a little before ordering and paying for advertisement? We have almost 500,followers on facebook alone and are very open about selling to the public on there as well, so I really don't know how you could get that confusedI'm sorry that you did, but in no way did we try and trick you like you claimHow do you justify us paying for your outfit and advertisements when you didn't take the time to research our company a little before ordering from us? If you would like to have a better mark up on your products and claim you found our manufactures then you are welcome to order from them just like we doWe have not lied or cheated youWe shipped out your order in a timely manner and would have been more than happy to have offered you a refund or to return the item, but our customer service representative never had a chanceShe was never even informed you had even placed an orderOnce you stated you were going to seek legal counsel she took your information, and you took our customer representative's information along with her e-mail, but we never heard a response back from youSo we thought the issue had been resolved because our customer service representative never heard back from youWe have been completely honest with you about everythingThe only reason we said you could contact our attorney is you said you were going to seek legal counsel against usWe are sorry you are so unhappy but you should have looked into this better before buying and advertisingNow you're blaming us and trying to make us pay for those fees, when that was your choice to resell our stuff without checking if we sell to the public first, which again is visibly obvious on our website, social media, newsletter, and reviews that we sell to the publicWe take customer service extremely serious, even though we feel this is not our mistake, go ahead and keep your order and we have refunded you for your order in full

Tell us why here...Hi ***,I am so sorry you are so upset with our customer service and companyI just spoke with both of my customer services representatives that spoke with youThey both stated that when you called in you were concerned about an order that you accidentally put in the incorrect
address on and were wondering what to doWe have looked into this issue and show our system did not change your address as we had our IT specialist check our systemYou stated when you called you accidentally put in the incorrect addressOur customer service representatives would never hang up on a customer and simply stated that when your package arrives back we can refund you for your order, or charge you what USPS will charge us to reship it back out as stated in our policiesUSPS charges us an undeliverable fee to return your package back to us if you put in the incorrect addressWhen you check out on our site, the customer (you) types in the address you would like it shipped to and then before you hit submit on our website it states to please check that all information is correct before completing your orderOnce the order is placed you then receive a confirmation e-mail with all the information about your order including the address it is being shipped toYou then have days to notify us of any changes before your order ships out if there is any changes that need to be made before your order shipsWhen you check out you click a box stating that you agree to our return policies which are very standard policiesWhen a package has the incorrect address on it, it does come back to us as a return to sender, which the post office charges us a return fee to retrieve those packages backWe charge the customer the exact amount the post office charges us, if the customer would like it reshipped back out to themWe then e-mail the customer a copy of the exact charge from USPS with a picture showing what USPS charged us to return it back to us, and pass that charge on since it was a mistake on your end by putting the incorrect address inIf there is ever an issue with our website or an error on our end we cover it in full, plus offer a coupon code for the inconvenience as we take customer service very seriouslyI'm a little surprised that you are so upset and never going to order from us again that you placed another order right before you filed this complaint with the Revdex.comThe second order that you just placed with us has the correct address and all the correct information on it as we would never go in and change customers address informationWhy would any company do that?? We have refunded your order in full since your order is on it's way back to us.Sparkle In Pink

Revdex.com:Although the businesses facts are not accurate, after a month of not refunding the payment, the business finally returned the payment after the complaint was filed.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
Very disrespectful and quoting me on things I simply did not say. Just a sorry would have been more than enough for me. Very disgraceful company.Sincerely,[redacted]

This customer e-mailed us with her concerns about not getting her package due to it being undeliverable as you can see. We refunded her money in full and totally got her taken care of before she filed her Revdex.com complaint as you can see in our e-mails back and forth to each other. We take great pride...

in customer service and will always get our customers taken care of. Sparkle In PinkOUR RESPONSE TO THE CUSTOMER:Hi [redacted],I am sorry you feel that way and are so upset. When you place your order you, the customer, types in the address you would like your package shipped to. Once the order is placed we have no way of editing your order so it gets shipped to the address that was typed in. Here is a photo of your returned package and the amount that USPS charged us to have it returned. When checking out on our web site you agree to our return policy so I'm not sure where the confusion is. I have refunded your order in full and thank you for your understanding. Have a GREAT day,SIP =)RETURN POLICY LISTED ON OUR WEBSITE CUSTOMER AGREED TO:REFUSED OR UNDELIVERABLE PACKAGESRefused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.YOU WILL BE CHARGED THE UNDELIVERABLE FEE THAT THE COURIER CHARGES USIf you choose not to have your order re-delivered we can refund you the cost of the items but the original shipping cost and the undeliverable charge from the courier will be deducted from the refund as well as a 20% restocking fee.CUSTOMER RESPONSE: Thank you for refunding the full amount as I'm sure this was a glitch in your system, since nowhere on my account list the address that the package was wrongfully sent to. Just as this was no fault of my own, I'm sure this was not done purposely by you,  and based on your return policy or not, remember the customer is always right. And I do not agree with a return policy that was clearly no mistake on my end.  I will rightfully retract my Revdex.com complaint. I appreciate you deciding to handle this properly.CUSTOMER RESPONSE SAYING SHE WAS RETRACTING HER COMPLAINT SINCE THIS ISSUE WAS TAKEN CARE OF: