Sparkle Mart

Mr. [redacted] roof leaked during the tropical low that surfaced back in late October. Mr. [redacted] filed a windstorm claim and had an adjuster come out to his home to inspect for a leak and roof damage. The adjuster that came to the [redacted] home was unable to identify any damage, nor could... he find a point of leakage. The superintendent spoke directly to the windstorm adjuster and was informed that the roof was installed correctly, and there was nothing that was repairable. The [redacted] simply had a wind driven rain that entered the home. Their claim was processed but due to the fact their damage was minimal, the deductible wasn’t met. The [redacted] have been informed of this information, have been told that their roof warranty has expired past the 2-10 warranty provided by Camellia Homes. Out of kindness to our customer, Camellia Homes decided to send a roofer, at our expense, to inspect the roof, and re-seal around vent areas. The damage to the [redacted] home would be considered a homeowners expense to repair. We would like to advise the [redacted] to read their warranty booklet again to determine what is and is not within the scope of their warranty.

We provide a one year warranty with all our new homesWe also purchase and provide all our homeowners a 2-third party warranty that they are responisble for making warranty claims with once our one year warranty has expiredOur recoords show that we have not had any calls from the home owner in regards to any of the mentioned itemsIn regards to the A/C unit, there is a manufactures warranty that the homeowner can make a claim withThey were provided all the warranty informaiton and processes at the final closing

Mr. [redacted] roof leaked during the tropical low that surfaced back in late October.  Mr. [redacted] filed a windstorm claim and had an adjuster come out to his home to inspect for a leak and roof damage.  The adjuster that came to the [redacted] home was unable to identify any damage, nor could...

he find a point of leakage.  The superintendent spoke directly to the windstorm adjuster and was informed that the roof was installed correctly, and there was nothing that was repairable.  The [redacted] simply had a wind driven rain that entered the home.  Their claim was processed but due to the fact their damage was minimal, the deductible wasn’t met.  The [redacted] have been informed of this information, have been told that their roof warranty has expired past the 2-10 warranty provided by Camellia Homes. Out of kindness to our customer, Camellia Homes decided to send a roofer, at our expense, to inspect the roof, and re-seal around vent areas.  The damage to the [redacted] home would be considered a homeowners expense to repair.  We would like to advise the [redacted] to read their warranty booklet again to determine what is and is not within the scope of their warranty.

We provide a one year warranty with all our new homes. We also purchase and provide all our homeowners a 2-10 third party warranty that they are responisble for making warranty claims with once our one year warranty has expired. Our recoords show that we have not had any calls from the home...

owner in regards to any of the mentioned items. In regards to the A/C unit, there is a manufactures warranty that the homeowner can make a claim with. They were provided all the warranty informaiton and processes at the final closing.

We provide a one year warranty with all our new homes. We also purchase and provide all our homeowners a 2-10 third party warranty that they are responisble for making warranty claims with once our one year warranty has expired. Our recoords show that we have not had any calls from the home owner in regards to any of the mentioned items. In regards to the A/C unit, there is a manufactures warranty that the homeowner can make a claim with. They were provided all the warranty informaiton and processes at the final closing.