Sparkles Auto & Pet Wash

Review: I tried to use my atm card to purchase their advertised discount card. It is a vending type machine that gives you a card supposedly worth $26 worth of car wash time in a self serve bay for $20 purchase price. I followed the directions and it did not give me any value. I noticed a pin pad to enter numeric code which I had not used before. I made a second attempt to use the vending machine type structure to no avail. I received two charges on my ATM card. There were no signs with a number to call for help. I found the phone number at the end of the recorded instructions for the vending structure which do not match that number on Revdex.com. The number is 209-524-9111. I immediately left several messages which were not returned. I did get someone to answer the next day. They said to call my bank and dispute it and they would make a note to not disagree. The bank told me the amounts are small and troublesome. The bank advised me th a t it would take 60 to 90 days to get my money back and the business is blowing me off and just trying to get me to go away. In addition I cannot know how much money I wasted trying to use the facilities with the bills and coin I had available. The hoses did not reach around my vehicle to rinse it off. After spending my money here I had to drive home and wash the soap off. There are still streaks of their purple soap on my vehicle. The lovely color it becomes after running down and drying.Desired Settlement: First, simply reverse the 2 twenty dollar charges which equal $40. The business advertises heavy use of video surveillance to allow them to verify. They should do the right thing and return the monies I spent trying unsuccessfully to use their services. Again, the exact amount and difficulties should be apparent on their surveillance system.

Consumer

Response:

On Friday, May 2, 2014 the company agreed to send me my money back. Today I received the check in the amount of $40.00. I really appreciate your assistance with this matter. I cannot express how difficult this was. With good wishes,