Sparkletime Window Washing Service

For the sake of appeasing the client and maintaining a strong Revdex.com rating , we have no other choice but to refund the $182 to the homeowner. We still maintain the same stance that our tech did not break the tiles. In all fairness we feel the homeowner has not explored all the options of there could of been workers in the past on the tile who push broken roof tiles back together. With wind and tiles shifting a tile could have easily separated again. Our aim is not to bicker or worry about such a small amount to fix tiles, it is to maintain the integrity and reputation of our company

This is in que and being handles, I have a gentleman coming out to fix the problem...Best Regards,

Sparkletime:Hi we have discussed with the homeowner that the window cleaning tech did see broken tile before climbing on to the roof. The tech is very well versed in walking on this type of tile as well as he has never had a "broken tile" issue in his tenure at Sparkletime. This...

particular type of tile is very sturdy and can be walked on correctly with little or no chance of breaking. The tech will sign and notarize any type of affadavit or statement needed to resolve the issue. Sparkletime does acknowledge though that we should of notified the homeowner of the broken tile beforehand. For the sake of great customer service we will consider helping with some or all of the costs involved if we can have one of our vendors come and take a look at the repairs.

Sparkletime Window Washing

To whom it may concern,

We have sent a check for reimbursements to this client on Feb 5th. We feel that this report is not 100% accurate as we tried to reach out on several

occasions after performing due diligence on our end....

 Nonetheless we will accept responsibilty by resolving this issue amiably and choose not to

rebutt to these allegations as it may distract from Sparkletimes focus on taking care of each and every client as we have for 10 years now. Thanks

again.....

Sparkletime Mgmt

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We have had a reputable roofing company repair the damage on 4/15/14. The roofing company stated the only way the tiles could have been broken was by someone walking on it. No one except Sparkletime Window Cleaning has been on our roof. The fact is that the window cleaner did not mention the two broken ridge tiles while on site, but did mention our screens looked discolored. The broken tile was in a very visible area under our second story window and we are certain it was not broken prior to the window cleaning. We had the roof tile replaced for $385. I will be satisfied with the refund of the price paid for the last window cleaning, which was $182. Our roofer has pictures documenting the roof damage.

Regards,

Cindy Wibben

Re: Screen issue

Hi Mrs. [redacted],

I wanna apologize for the situation at hand and would like to resolve this issue as quickly as possible. The gentleman who came out to your house is no longer with our organization

partly due to this matter. I have reached out to you via email so we can...

take care of the problem. As far as not getting back I have been very sick lately and as attentive as I

usually am, I have dropped the ball on this matter and want to make things right. Please email us back or call at [redacted]

For the sake of appeasing the client and maintaining a strong Revdex.com rating , we have no other choice but to refund the $182 to the homeowner. We still maintain the same stance that our tech did not break the tiles. In all fairness we feel the homeowner has not explored all the options of there could of been workers in the past on the tile who push broken roof tiles back together. With wind and tiles shifting a tile could have easily separated again. Our aim is not to bicker or worry about such a small amount to fix tiles, it is to maintain the integrity and reputation of our company

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I thought that all the repairs on our windows had been done correctly, however, one of the screens on our bedroom windows blew off last week, and when attempting to put back on, the screen does not fit properly.  As you know we had several issues with the job we hired you do a few months back, and we are extremely disappointed to find yet more problems.

 

I would like someone to come back out to make the necessary repairs for this window.

 

I will would a response within 3 business days.

 

Thank you,