Complaint: ***
I am rejecting this response because: It is not an assumption The vehicle was fine when it went into the car wash and was damaged when it came out It was immediately brought to the managers attention When I walked through the car wash with the representative we did in fact, find foreign material from other vehicles on the floor of the car wash that would cause damage to vehicles when caught up in the wash brushing mechanism He picked up the foreign material quickly and threw it away His statement is not truthful and I will challenge him on that until this is resolved
Sincerely,
Steve ***
Hi, my name is Stephen *** I am the regional manager for Nascar CarwashFirst I want to apologize for the late response to this Revdex.com complaint, I am responding to it as soon as I recieved it on my deskThe guest in question to this complaint was told that we were not responsible for the
damage to his vehicle because we felt that the wash did not cause the damageThe guest was personally walked through our facility to get a better understanding of how the wash works and why we came to the conclusion that we didThere were some marks on the vehicle but again they were not caused by the wash I explained to the guest that the marks were of a color that is not even in our wash, his explanation was that a foreign material could have caused itI disagree Stephen *** | NASCAR Car Wash Regional Sales Manager Oneida St, Suite | Joliet, IL O: | C: S@nascarcarwash.com www.nascarcarwash.com " The greater danger for most of us lies not in setting our aim too high and falling short; but in setting our aim too low, and achieving our mark." Michelangelo
I stand firm with my decision that our wash did not cause damage to this vehicle. I personally walked the guest through the wash to show him how everything works, no keytag, or any other foreign object jumped up off the floor or was made into a projectile to create the damage on this guest car. we take pride in insuring that our guest have the best possible experience when visiting our washes, if our wash had caused this damage I would have no problem with taking care of the issue but the fact that it did not happen at our wash is why i'm disagreeing with the guest assumption that it did.
Complaint: ***
I am rejecting this response because: It is not an assumption The vehicle was fine when it went into the car wash and was damaged when it came out It was immediately brought to the managers attention When I walked through the car wash with the representative we did in fact, find foreign material from other vehicles on the floor of the car wash that would cause damage to vehicles when caught up in the wash brushing mechanism He picked up the foreign material quickly and threw it away His statement is not truthful and I will challenge him on that until this is resolved
Sincerely,
Steve ***
Hi, my name is Stephen *** I am the regional manager for Nascar CarwashFirst I want to apologize for the late response to this Revdex.com complaint, I am responding to it as soon as I recieved it on my deskThe guest in question to this complaint was told that we were not responsible for the
@nascarcarwash.com www.nascarcarwash.com " The greater danger for most of us lies not in setting our aim too high and falling short; but in setting our aim too low, and achieving our mark." Michelangelo
damage to his vehicle because we felt that the wash did not cause the damageThe guest was personally walked through our facility to get a better understanding of how the wash works and why we came to the conclusion that we didThere were some marks on the vehicle but again they were not caused by the wash I explained to the guest that the marks were of a color that is not even in our wash, his explanation was that a foreign material could have caused itI disagree Stephen *** | NASCAR Car Wash Regional Sales Manager Oneida St, Suite | Joliet, IL O: | C: S
I stand firm with my decision that our wash did not cause damage to this vehicle. I personally walked the guest through the wash to show him how everything works, no keytag, or any other foreign object jumped up off the floor or was made into a projectile to create the damage on this guest car. we take pride in insuring that our guest have the best possible experience when visiting our washes, if our wash had caused this damage I would have no problem with taking care of the issue but the fact that it did not happen at our wash is why i'm disagreeing with the guest assumption that it did.