Beware , very BAD HONEST company , he is able to removed all feedback from e bay to stay at 100% (The consumer indicated he/she DID NOT accept the response from the business.)
I did what their web page said to do and that was to enter my zip code to determine shipping her in a copy of the invoice of my payment showing the shipping as $0.00
And further more the heading of the email reply from the company is as follows "BAD RUFUND AND SERVICE"
Explain why they should put that heading unless they knew they were in the wrong? If you want I can send you copies of all the emails I even told them why I was ordering the seats for my wife who is coming home from overseas and I found her favorite car and was making it nice fore her I even asked where else to find seats of the same price and he told me if it wasn't for the $400 shipping he would send the seats but the shipping is more than the seats cost so I ask if you sell something and I follow the directions on your site then why should I have to be the one the get the short end? Thank you for your time and I hope this helps.
So the following is the confirmation of my order!
This email is to confirm the receipt of your recent order fromSparktecmotorsports.com
You can always find out the current status of your order by going to
We have been working with Ian for the past few years, he has been repairing windows for usEach time has been a great experience Thank you Ian! Your friends, VWP
Initial Business Response / [redacted] (1000, 5, 2014/11/05) */ Customer purchased an item from us in January and then tried to return it over 7 months later, well past the return date of our policy and most every other retailer. However, we still tried to work with the customer to have it sent back... as long as part was brand new and unused. We received the part back with the box and part clearly in used condition. Rather then reject the return, we sent the part back to the manufacturer to see if they would inspect and relabel the part as new. We have kept in touch with the customer regarding the situation and now the customer decides to open a BBB case to bad mouth us when we have been more then helpful trying to accept a return 7 months after the purchase date? Because of this, we will send the part back to the customer due to his actions of calling us a thief. Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The part was the wrong part, it would not fit in my transmission. It had neither bolt nor bearing installed. Therefore it was never used....clearly in used condition....simply not true. Mr [redacted] agreed to a refund, so the item was returned. I think a month and a half is a bit of a long time for a simple refund. Mr [redacted] had he had sent the refund, however when I contacted PayPal said he had never contacted them. Mr [redacted] said he would send the refund "manually"... a few days later... nothing. I even emailed him instructions from PayPal on how to do a refund....it would have taken five minutes to send, still nothing. So I filed a complaint. I don't think I'm in the wrong for doing so. Now Mr [redacted] says he is going to send me the part that doesn't fit because I registered a complaint. I stil don't think that's fair..The website spark rec motors ports said the part would fit my vehicle and it does not...is that my fault? I think not. Final Business Response / [redacted] (4000, 9, 2014/11/10) */ Once again, we did in fact gave you an exception and allowed you to return the item over 6 months after you purchased this product as long as it was brand new and unused. You very well knew this before you sent it back and we agreed we would issue you a refund through PayPal once the manufacturer cleared the return and authorized it as being defective and new. As stated in our previous message, the manufacturer deemed the product to be used and was in fact put on a vehicle, which you failed to disclose to us. You also have never provided us any photos to back up your claims that the part does not fit on the vehicle the part was advertised for. At this point, we are already in contact with you to send the part back to you per your request since you have decided to openly and publicly bash our company when we went above and beyond to accept a return well past the return date. Final Consumer Response / [redacted] (2000, 11, 2014/11/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I'm not into bashing and this box doesn't have enough room to explain all the lies manipulating and extorting that I've been throughWords have been used from a nameless( E@@@) refable online service company
I will and would never buy or recommend this to friends or foes
January - currentFirst off I just want to say that this is the VERY FIRST TIME I've ever given a NEGATIVE online review to ANYONE! I am just blown away at my overall experience with this companyI bought a adjustable cam gear for a civic and recieved the part on good condition as expectedI had my local shop install the cam gear on my engine since it was being rebuilt at the timeGot the car back two weeks later and drove it roughly miles in days when I started hearing a noiseI got home and noticed something was off w the cam gearHad local shop tow vehicle to them $Local shop fixed the problem with new cam gear from a different company and it still drives to this dayThe issue was that the screws that allowed this cam gear to be adjustable were of poor qualityIt litterly broke the screws and fell apart while car was driving down the RdMight immediate reaction was that it could have damaged the engine and caused further damageI'm glad it didn'tGetting to SparktecTried calling the company times in three days and no answer so I emailHe gets back to me within a day and He said to send photos so I didHe couldnt tell the actual problem through photo but he thought it was installers fought so he had me ship it in for inspection I went more days waiting for a prepaid label in my email, he stated it was the mail services fought mailed part back to them and they got it inspectiondays go by an I email againHe says just got park back sending to manufacturemore days go by I email againHe states still waiting on manufacturedays go by I email again he said hes cluess and don't know so he will issue crdeit and follow up with me the next daydays go by and nothingI email him again and he states they haven't approved warranty yet even after stating he would issue refunddays go by and I email againThe manufacturer denied warrantyHe states I work on my end to credit you back for the partNever happensWeve gone back and forth about this through emails and as of currency he said he was sending me a refund through PayPalIn my last email which was of yesterday gave this company SPARKTEC MOTORSPORTS an ultimatum to either give me a refund in full or I would give them this review and make other arrangements in 24hoursIt's passed the deadlineEnough is enough they are crooks
Initial Business Response /* (1000, 7, 2014/03/21) */
Hi ***, we apologize if you have not yet received a credit back from us for the defective product you sent back to the manufacturerCan you contact me directly at ***@sparktecmotorsports.com so I can look more into this issue for you
and make sure you receive the credit as we have confirmed the manufacturer has received the defective product and issued a credit back to us for the orderPlease email me directly at ***@sparktecmotorsports.com as I do not want to post your confidential card details and such to confirm credit
Initial Consumer Rebuttal /* (2000, 9, 2014/04/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Revdex.comI was able to get a full refund
Initial Business Response /* (1000, 5, 2016/01/04) */
We have already been in contact with the buyer regarding the issue and have agreed to take item back for a full refund no questions asked due to the product being different then described. Because this was a manufacturers defect and the...
issue occurred during the holiday season, it has taken additional time for the manufacturer to issue a return authorization but we have kept the buyer in contact the whole time and will continue to do so until the RMA authorization is issued.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will let it be known that this seller employs unprofessionalism in that my personal information is being threatened. I guess I will have to make that matter myself if this channel doesn't want to. I will also say that it has now been 8 business days and there has been no timeframe expectation other than we will email you. There is a serious problem with this company.
Initial Business Response /* (1000, 5, 2014/09/18) */
We have ZERO idea what we have done wrong here and find it slanderous that this customer is trying to bad mouth our company without merit. Customer purchased racing seats from our website and is located in Hawaii. We offer free shipping...
to the lower 48 states and promptly canceled the order after giving him a shipping quote to Hawaii which the customer refused. Our free shipping terms is CLEARLY stated during checkout and reads:
===============================
If no shipping options are shown below, your order qualifies for free standard shipping.*
*Free standard shipping applies to the contiguous United States only. Any address outside of the contiguous United States, please contact us for a shipping quote.
===============================
If there is some confusion with the verbage, we apologize but we believe it is as clear cut as it can be. We have no idea what the purpose of this Revdex.com case is for, order was canceled and the customer was not billed for the order.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did what their web page said to do and that was to enter my zip code to determine shipping her in a copy of the invoice of my payment showing the shipping as $0.00
And further more the heading of the email reply from the company is as follows "BAD RUFUND AND SERVICE"
Explain why they should put that heading unless they knew they were in the wrong? If you want I can send you copies of all the emails I even told them why I was ordering the seats for my wife who is coming home from overseas and I found her favorite car and was making it nice fore her I even asked where else to find seats of the same price and he told me if it wasn't for the $400 shipping he would send the seats but the shipping is more than the seats cost so I ask if you sell something and I follow the directions on your site then why should I have to be the one the get the short end? Thank you for your time and I hope this helps.
So the following is the confirmation of my order!
This email is to confirm the receipt of your recent order fromSparktecmotorsports.com
You can always find out the current status of your order by going to https://order.store.yahoo.net/OS/stat?yhst-XXXXXXXXXXXXXX+XXXXX+bee5f4d33b31bXXX...⇄ />
Date Thu Sep 11 03:13:36 PDT 2014
Ship to [redacted]
[redacted] Ln
[redacted] XXXXX
[redacted]
XXXXXXXXXX
Bill to Not Available
E-Mail [redacted]@gmail.com(emailed)
Payment PayPal
Name Code Qty Each Options
Spec-D Bride Sty Racing RS-XXX-X X XXX.00
Seats - Black/Blue -
Cloth - Pair
Subtotal 240.00
Shipping 0.00
Tax 0.00
Total 240.00
Final Business Response /* (4000, 9, 2014/09/22) */
We are still confused as to why this case is even open. We have read your response and I think there is definitely a misunderstanding. You are claiming that WE sent you an email with the heading "BAD REFUND AND SERVICE" Look at your email records, YOU sent emails to us with that heading, why would we send you an email with that heading, does not even make sense for a seller to write that to a buyer. I can send you all copies of receipt as well.
Once again, YOU did not read the important information regarding our free shipping policy before checking out. Sure, it let you check out with free shipping because our system is set up for orders in the 48 state USA only, which is exactly why we put the important information clearly visible during checkout to avoid any issues. If you did not read this before checking out and complaining about it now, there really isn't much more for us to say.
As for our response to you that we would love to ship your seats for free if we could, we were doing YOU a favor by telling you if we would try and accommodate you and ship the item to you for free even though free shipping is valid for 48 state USA customers only, however, because the shipping was double the price of the seats, there was no way we could make an exception for our customer in this case.
Please stop blaming us for something that we clearly state in our free shipping policy. We did everything correct as a business and tried our best to take care of you even though we could not fulfill your order.
Final Consumer Response /* (4200, 13, 2014/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have yet to see you or your company try to even work with me and it would make me happy to see your items removed from eBay all together but I don't see it happening but I can and will keep others from making the mistake I did by trusting your company. It's sad I got ta set of the same seats from the same area you ship from with free shipping so I'll be done with you I hope the Revdex.com also let's people know that you don't keep your word so have a good life
[redacted] , [redacted] rangers
[redacted]
Initial Business Response /* (1000, 5, 2014/11/05) */
Customer purchased an item from us in January and then tried to return it over 7 months later, well past the return date of our policy and most every other retailer. However, we still tried to work with the customer to have it sent back...
as long as part was brand new and unused. We received the part back with the box and part clearly in used condition. Rather then reject the return, we sent the part back to the manufacturer to see if they would inspect and relabel the part as new. We have kept in touch with the customer regarding the situation and now the customer decides to open a Revdex.com case to bad mouth us when we have been more then helpful trying to accept a return 7 months after the purchase date? Because of this, we will send the part back to the customer due to his actions of calling us a thief.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The part was the wrong part, it would not fit in my transmission. It had neither bolt nor bearing installed. Therefore it was never used....clearly in used condition....simply not true. Mr [redacted] agreed to a refund, so the item was returned. I think a month and a half is a bit of a long time for a simple refund. Mr [redacted] had he had sent the refund, however when I contacted PayPal said he had never contacted them. Mr [redacted] said he would send the refund "manually"... a few days later... nothing. I even emailed him instructions from PayPal on how to do a refund....it would have taken five minutes to send, still nothing. So I filed a complaint. I don't think I'm in the wrong for doing so. Now Mr [redacted] says he is going to send me the part that doesn't fit because I registered a complaint. I stil don't think that's fair..The website spark rec motors ports said the part would fit my vehicle and it does not...is that my fault? I think not.
Final Business Response /* (4000, 9, 2014/11/10) */
Once again, we did in fact gave you an exception and allowed you to return the item over 6 months after you purchased this product as long as it was brand new and unused. You very well knew this before you sent it back and we agreed we would issue you a refund through PayPal once the manufacturer cleared the return and authorized it as being defective and new. As stated in our previous message, the manufacturer deemed the product to be used and was in fact put on a vehicle, which you failed to disclose to us. You also have never provided us any photos to back up your claims that the part does not fit on the vehicle the part was advertised for. At this point, we are already in contact with you to send the part back to you per your request since you have decided to openly and publicly bash our company when we went above and beyond to accept a return well past the return date.
Final Consumer Response /* (2000, 11, 2014/11/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Bad business model, rude customer service. This place is obviously some guy who works on the weekends out of a storage unit reselling items. He doesn't know his product and uses deceptive selling practices.
Initial Business Response /* (1000, 5, 2014/08/27) */
Customer purchased this item from our website and we refunded him as soon as we were notified by the manufacturer that this part was discontinued/out of stock. Proof of refund:
Authorized: for up to 273.49
Capture: Transaction ID...
7NUXXXXXSGXXXXXXU for 273.49
Refund: Refund Transaction ID 3HPXXXXXREXXXXXXH for 273.49
Lie? Con artists? Back orders happen all the time. In fact, the part you purchased is showing in stock on some of the largest automotive companies on the internet. Do you want to call them scammers also?
Let's not make any more lies, you state you waited a couple weeks above, you purchased this on August 22, 2014, I fully refunded you on August 26, 2014 as soon as Spec-D notified us the part was out of stock.
In conclusion, we have no idea what this Revdex.com claim is all about. You placed an order, we refunded you when we could not fulfill it. We apologize again we could not fulfill your order.
Initial Consumer Rebuttal /* (2000, 7, 2014/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Sparktec Motorsports did issue a refund, and quickly which is why I am satisfied.
Sparktec's response is also accurate that there are many other websites selling discontinued/unavailable merchandise to customers to include CARiD, realtruck.com, streetbeatcustomes.com, protuninglab.com, kdcarstuff.com - to name a few.
None of have the products in stock: CariD even lists the item as AVAILABILITY:IN STOCK on their site.
http://www.[redacted]/spec-d-fiber-optic-led-tail-lights-XXXXXXXX.html
I called the manufacturer and this part has been discontinued/unavailable for over a year according to the customer service rep.
I still feel that advertising/selling a product to someone which you do not have or can acquire is dishonest & unprofessional, but the problem seems to be an industry standard.
Initial Business Response /* (1000, 5, 2015/12/15) */
We have been in constant contact with customer. Saying we are not answering the phones is ridiculous as we have correspondence with the buyer through email daily and can provide proof of every email sent if needed. The issue here is a...
manufacturers warranty and customer wants a different resolution not listed in the terms and conditions of the manufacturers warranty policy. Customer has been notified to send product back in accordance with the manufacturers warranty policy. If the customer wants a different resolution, we cannot help unfortunately.
Initial Consumer Rebuttal /* (2000, 8, 2015/12/16) */
Problem has been resolved so far with first steps of warranty issue being agreed upon.
Final Business Response /* (4000, 40, 2016/02/24) */
We have nothing more to add to this case then what we have already stated to the buyer. What the buyer will not tell you is he has tried to file a lawsuit as well as open a Revdex.com case against the manufacturer. Because of this, this is beyond our control now regarding the warranty claim. The manufacturer has now requested the buyer to work directly with the manufacturer in handling this matter.
Final Consumer Response /* (4200, 42, 2016/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Called Revdex.com and the representative said to me the only thing left for me to do to get some kind of action of this company is to go to small claims court.
I did what their web page said to do and that was to enter my zip code to determine shipping her in a copy of the invoice of my payment showing the shipping as $0.00
And further more the heading of the email reply from the company is as follows "BAD RUFUND AND SERVICE"
Explain why they should put that heading unless they knew they were in the wrong? If you want I can send you copies of all the emails I even told them why I was ordering the seats for my wife who is coming home from overseas and I found her favorite car and was making it nice fore her I even asked where else to find seats of the same price and he told me if it wasn't for the $400 shipping he would send the seats but the shipping is more than the seats cost so I ask if you sell something and I follow the directions on your site then why should I have to be the one the get the short end? Thank you for your time and I hope this helps.
So the following is the confirmation of my order!
This email is to confirm the receipt of your recent order fromSparktecmotorsports.com
You can always find out the current status of your order by going to
We have been working with Ian for the past few years, he has been repairing windows for usEach time has been a great experience Thank you Ian! Your friends, VWP
Initial Business Response / [redacted] (1000, 5, 2014/11/05) */ Customer purchased an item from us in January and then tried to return it over 7 months later, well past the return date of our policy and most every other retailer. However, we still tried to work with the customer to have it sent back... as long as part was brand new and unused. We received the part back with the box and part clearly in used condition. Rather then reject the return, we sent the part back to the manufacturer to see if they would inspect and relabel the part as new. We have kept in touch with the customer regarding the situation and now the customer decides to open a BBB case to bad mouth us when we have been more then helpful trying to accept a return 7 months after the purchase date? Because of this, we will send the part back to the customer due to his actions of calling us a thief. Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The part was the wrong part, it would not fit in my transmission. It had neither bolt nor bearing installed. Therefore it was never used....clearly in used condition....simply not true. Mr [redacted] agreed to a refund, so the item was returned. I think a month and a half is a bit of a long time for a simple refund. Mr [redacted] had he had sent the refund, however when I contacted PayPal said he had never contacted them. Mr [redacted] said he would send the refund "manually"... a few days later... nothing. I even emailed him instructions from PayPal on how to do a refund....it would have taken five minutes to send, still nothing. So I filed a complaint. I don't think I'm in the wrong for doing so. Now Mr [redacted] says he is going to send me the part that doesn't fit because I registered a complaint. I stil don't think that's fair..The website spark rec motors ports said the part would fit my vehicle and it does not...is that my fault? I think not. Final Business Response / [redacted] (4000, 9, 2014/11/10) */ Once again, we did in fact gave you an exception and allowed you to return the item over 6 months after you purchased this product as long as it was brand new and unused. You very well knew this before you sent it back and we agreed we would issue you a refund through PayPal once the manufacturer cleared the return and authorized it as being defective and new. As stated in our previous message, the manufacturer deemed the product to be used and was in fact put on a vehicle, which you failed to disclose to us. You also have never provided us any photos to back up your claims that the part does not fit on the vehicle the part was advertised for. At this point, we are already in contact with you to send the part back to you per your request since you have decided to openly and publicly bash our company when we went above and beyond to accept a return well past the return date. Final Consumer Response / [redacted] (2000, 11, 2014/11/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I'm not into bashing and this box doesn't have enough room to explain all the lies manipulating and extorting that I've been throughWords have been used from a nameless( E@@@) refable online service company
I will and would never buy or recommend this to friends or foes
January - currentFirst off I just want to say that this is the VERY FIRST TIME I've ever given a NEGATIVE online review to ANYONE! I am just blown away at my overall experience with this companyI bought a adjustable cam gear for a civic and recieved the part on good condition as expectedI had my local shop install the cam gear on my engine since it was being rebuilt at the timeGot the car back two weeks later and drove it roughly miles in days when I started hearing a noiseI got home and noticed something was off w the cam gearHad local shop tow vehicle to them $Local shop fixed the problem with new cam gear from a different company and it still drives to this dayThe issue was that the screws that allowed this cam gear to be adjustable were of poor qualityIt litterly broke the screws and fell apart while car was driving down the RdMight immediate reaction was that it could have damaged the engine and caused further damageI'm glad it didn'tGetting to SparktecTried calling the company times in three days and no answer so I emailHe gets back to me within a day and He said to send photos so I didHe couldnt tell the actual problem through photo but he thought it was installers fought so he had me ship it in for inspection I went more days waiting for a prepaid label in my email, he stated it was the mail services fought mailed part back to them and they got it inspectiondays go by an I email againHe says just got park back sending to manufacturemore days go by I email againHe states still waiting on manufacturedays go by I email again he said hes cluess and don't know so he will issue crdeit and follow up with me the next daydays go by and nothingI email him again and he states they haven't approved warranty yet even after stating he would issue refunddays go by and I email againThe manufacturer denied warrantyHe states I work on my end to credit you back for the partNever happensWeve gone back and forth about this through emails and as of currency he said he was sending me a refund through PayPalIn my last email which was of yesterday gave this company SPARKTEC MOTORSPORTS an ultimatum to either give me a refund in full or I would give them this review and make other arrangements in 24hoursIt's passed the deadlineEnough is enough they are crooks
Initial Business Response /* (1000, 7, 2014/03/21) */
Hi ***, we apologize if you have not yet received a credit back from us for the defective product you sent back to the manufacturerCan you contact me directly at ***@sparktecmotorsports.com so I can look more into this issue for you
and make sure you receive the credit as we have confirmed the manufacturer has received the defective product and issued a credit back to us for the orderPlease email me directly at ***@sparktecmotorsports.com as I do not want to post your confidential card details and such to confirm credit
Initial Consumer Rebuttal /* (2000, 9, 2014/04/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Revdex.comI was able to get a full refund
Initial Business Response /* (1000, 5, 2016/01/04) */
We have already been in contact with the buyer regarding the issue and have agreed to take item back for a full refund no questions asked due to the product being different then described. Because this was a manufacturers defect and the...
issue occurred during the holiday season, it has taken additional time for the manufacturer to issue a return authorization but we have kept the buyer in contact the whole time and will continue to do so until the RMA authorization is issued.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will let it be known that this seller employs unprofessionalism in that my personal information is being threatened. I guess I will have to make that matter myself if this channel doesn't want to. I will also say that it has now been 8 business days and there has been no timeframe expectation other than we will email you. There is a serious problem with this company.
We have been working with Ian for the past few years, he has been repairing windows for us. Each time has been a great experience. Thank you Ian!
Your friends,
VWP
Initial Business Response /* (1000, 5, 2014/09/18) */
We have ZERO idea what we have done wrong here and find it slanderous that this customer is trying to bad mouth our company without merit. Customer purchased racing seats from our website and is located in Hawaii. We offer free shipping...
to the lower 48 states and promptly canceled the order after giving him a shipping quote to Hawaii which the customer refused. Our free shipping terms is CLEARLY stated during checkout and reads:
===============================
If no shipping options are shown below, your order qualifies for free standard shipping.*
*Free standard shipping applies to the contiguous United States only. Any address outside of the contiguous United States, please contact us for a shipping quote.
===============================
If there is some confusion with the verbage, we apologize but we believe it is as clear cut as it can be. We have no idea what the purpose of this Revdex.com case is for, order was canceled and the customer was not billed for the order.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did what their web page said to do and that was to enter my zip code to determine shipping her in a copy of the invoice of my payment showing the shipping as $0.00
And further more the heading of the email reply from the company is as follows "BAD RUFUND AND SERVICE"
Explain why they should put that heading unless they knew they were in the wrong? If you want I can send you copies of all the emails I even told them why I was ordering the seats for my wife who is coming home from overseas and I found her favorite car and was making it nice fore her I even asked where else to find seats of the same price and he told me if it wasn't for the $400 shipping he would send the seats but the shipping is more than the seats cost so I ask if you sell something and I follow the directions on your site then why should I have to be the one the get the short end? Thank you for your time and I hope this helps.
So the following is the confirmation of my order!
This email is to confirm the receipt of your recent order fromSparktecmotorsports.com
You can always find out the current status of your order by going to
https://order.store.yahoo.net/OS/stat?yhst-XXXXXXXXXXXXXX+XXXXX+bee5f4d33b31bXXX...⇄ /> Date Thu Sep 11 03:13:36 PDT 2014
Ship to [redacted]
[redacted] Ln
[redacted] XXXXX
[redacted]
XXXXXXXXXX
Bill to Not Available
E-Mail [redacted]@gmail.com(emailed)
Payment PayPal
Name Code Qty Each Options
Spec-D Bride Sty Racing RS-XXX-X X XXX.00
Seats - Black/Blue -
Cloth - Pair
Subtotal 240.00
Shipping 0.00
Tax 0.00
Total 240.00
Final Business Response /* (4000, 9, 2014/09/22) */
We are still confused as to why this case is even open. We have read your response and I think there is definitely a misunderstanding. You are claiming that WE sent you an email with the heading "BAD REFUND AND SERVICE" Look at your email records, YOU sent emails to us with that heading, why would we send you an email with that heading, does not even make sense for a seller to write that to a buyer. I can send you all copies of receipt as well.
Once again, YOU did not read the important information regarding our free shipping policy before checking out. Sure, it let you check out with free shipping because our system is set up for orders in the 48 state USA only, which is exactly why we put the important information clearly visible during checkout to avoid any issues. If you did not read this before checking out and complaining about it now, there really isn't much more for us to say.
As for our response to you that we would love to ship your seats for free if we could, we were doing YOU a favor by telling you if we would try and accommodate you and ship the item to you for free even though free shipping is valid for 48 state USA customers only, however, because the shipping was double the price of the seats, there was no way we could make an exception for our customer in this case.
Please stop blaming us for something that we clearly state in our free shipping policy. We did everything correct as a business and tried our best to take care of you even though we could not fulfill your order.
Final Consumer Response /* (4200, 13, 2014/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have yet to see you or your company try to even work with me and it would make me happy to see your items removed from eBay all together but I don't see it happening but I can and will keep others from making the mistake I did by trusting your company. It's sad I got ta set of the same seats from the same area you ship from with free shipping so I'll be done with you I hope the Revdex.com also let's people know that you don't keep your word so have a good life
[redacted] , [redacted] rangers
[redacted]
Initial Business Response /* (1000, 5, 2014/11/05) */
Customer purchased an item from us in January and then tried to return it over 7 months later, well past the return date of our policy and most every other retailer. However, we still tried to work with the customer to have it sent back...
as long as part was brand new and unused. We received the part back with the box and part clearly in used condition. Rather then reject the return, we sent the part back to the manufacturer to see if they would inspect and relabel the part as new. We have kept in touch with the customer regarding the situation and now the customer decides to open a Revdex.com case to bad mouth us when we have been more then helpful trying to accept a return 7 months after the purchase date? Because of this, we will send the part back to the customer due to his actions of calling us a thief.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The part was the wrong part, it would not fit in my transmission. It had neither bolt nor bearing installed. Therefore it was never used....clearly in used condition....simply not true. Mr [redacted] agreed to a refund, so the item was returned. I think a month and a half is a bit of a long time for a simple refund. Mr [redacted] had he had sent the refund, however when I contacted PayPal said he had never contacted them. Mr [redacted] said he would send the refund "manually"... a few days later... nothing. I even emailed him instructions from PayPal on how to do a refund....it would have taken five minutes to send, still nothing. So I filed a complaint. I don't think I'm in the wrong for doing so. Now Mr [redacted] says he is going to send me the part that doesn't fit because I registered a complaint. I stil don't think that's fair..The website spark rec motors ports said the part would fit my vehicle and it does not...is that my fault? I think not.
Final Business Response /* (4000, 9, 2014/11/10) */
Once again, we did in fact gave you an exception and allowed you to return the item over 6 months after you purchased this product as long as it was brand new and unused. You very well knew this before you sent it back and we agreed we would issue you a refund through PayPal once the manufacturer cleared the return and authorized it as being defective and new. As stated in our previous message, the manufacturer deemed the product to be used and was in fact put on a vehicle, which you failed to disclose to us. You also have never provided us any photos to back up your claims that the part does not fit on the vehicle the part was advertised for. At this point, we are already in contact with you to send the part back to you per your request since you have decided to openly and publicly bash our company when we went above and beyond to accept a return well past the return date.
Final Consumer Response /* (2000, 11, 2014/11/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Bad business model, rude customer service. This place is obviously some guy who works on the weekends out of a storage unit reselling items. He doesn't know his product and uses deceptive selling practices.
Initial Business Response /* (1000, 5, 2014/08/27) */
Customer purchased this item from our website and we refunded him as soon as we were notified by the manufacturer that this part was discontinued/out of stock. Proof of refund:
Authorized: for up to 273.49
Capture: Transaction ID...
7NUXXXXXSGXXXXXXU for 273.49
Refund: Refund Transaction ID 3HPXXXXXREXXXXXXH for 273.49
Lie? Con artists? Back orders happen all the time. In fact, the part you purchased is showing in stock on some of the largest automotive companies on the internet. Do you want to call them scammers also?
Let's not make any more lies, you state you waited a couple weeks above, you purchased this on August 22, 2014, I fully refunded you on August 26, 2014 as soon as Spec-D notified us the part was out of stock.
In conclusion, we have no idea what this Revdex.com claim is all about. You placed an order, we refunded you when we could not fulfill it. We apologize again we could not fulfill your order.
Initial Consumer Rebuttal /* (2000, 7, 2014/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Sparktec Motorsports did issue a refund, and quickly which is why I am satisfied.
Sparktec's response is also accurate that there are many other websites selling discontinued/unavailable merchandise to customers to include CARiD, realtruck.com, streetbeatcustomes.com, protuninglab.com, kdcarstuff.com - to name a few.
None of have the products in stock: CariD even lists the item as AVAILABILITY:IN STOCK on their site.
http://www.[redacted]/spec-d-fiber-optic-led-tail-lights-XXXXXXXX.html
I called the manufacturer and this part has been discontinued/unavailable for over a year according to the customer service rep.
I still feel that advertising/selling a product to someone which you do not have or can acquire is dishonest & unprofessional, but the problem seems to be an industry standard.
Initial Business Response /* (1000, 5, 2015/12/15) */
We have been in constant contact with customer. Saying we are not answering the phones is ridiculous as we have correspondence with the buyer through email daily and can provide proof of every email sent if needed. The issue here is a...
manufacturers warranty and customer wants a different resolution not listed in the terms and conditions of the manufacturers warranty policy. Customer has been notified to send product back in accordance with the manufacturers warranty policy. If the customer wants a different resolution, we cannot help unfortunately.
Initial Consumer Rebuttal /* (2000, 8, 2015/12/16) */
Problem has been resolved so far with first steps of warranty issue being agreed upon.
Final Business Response /* (4000, 40, 2016/02/24) */
We have nothing more to add to this case then what we have already stated to the buyer. What the buyer will not tell you is he has tried to file a lawsuit as well as open a Revdex.com case against the manufacturer. Because of this, this is beyond our control now regarding the warranty claim. The manufacturer has now requested the buyer to work directly with the manufacturer in handling this matter.
Final Consumer Response /* (4200, 42, 2016/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Called Revdex.com and the representative said to me the only thing left for me to do to get some kind of action of this company is to go to small claims court.