TPlease be aware that as we are a dental office I must keep patient information confidential unless given a release by the patient themselves.In regards to the complaint of 'did not receive a voice mail or text ' for the appointment at 5.45pm on 6/7/17-- Pt did not opt in to receiving email from our office ( we send an initial email to ask patients to opt in / also ask on the first visit if they want to or not) --Pt did not have her voice mail set up Our phone system is attached to a service that monitors the times and dates and numbers of all in-going and out going calls I have proof showing that the patent was called by our office on 6/6/at 11.57AM, 6/7/10.49AM and 7/7/at 5.56PM - notes on all calls are that VM not set up/no answer We also sent a text message on 6/7/at 1.12pm - Sparrow DentalCustom Message06/07/01:PMFrom Sparrow Dental: Appointment Reminder for 5:45pm XXXXXX todayTried to leave vmail but it is not set up [redacted] , STOP=EndMsgs The appointment was made over months ago by the patient while she was here in the office - we pre-book as we have more availability for appointments if booked in advance We understand plans change and that not everyone can make the appointment We do have a hour cancellation fee that is signed by all patients - which we have on file for this patient The fee varies from $25-depending on the reason for the appointment The patient signed the consent, although no fee is listed - she had opportunity to verify the amount - also when we leave confirmation messages it is stated the fee for less then 24hrs cancellation is X amount - of course we could not leave a voicemail We did text The number on file was verified when she called about her statement and on the same system that we records time/dates of calls - she has called from the number on file In my opinion we did our best to make contact with the patient Even though her voicemail is not set up - her text messages should work All she had to do is call - she must have seen the missed calls from the same number She has already requested her records and will find a new providerWe have changed our consent form to include a dollar amount for the cancellation feeI am not going to go nuts about $- its a shame that the patient does not find value in our work nor the time we put in to it She was also very rude on the phone We have closed her account and written off the debt to us I would hope that you pass on the information to her that I have provided as proof so that she can make sure her phone is working properly or learn how it works - it would be such a shame if she missed out on getting important information in the future [redacted] *** Sparrow Dental [redacted]
TPlease be aware that as we are a dental office I must keep patient information confidential unless given a release by the patient themselves.In regards to the complaint of 'did not receive a voice mail or text ' for the appointment at 5.45pm on 6/7/17-- Pt did not opt in to receiving email from our...
office ( we send an initial email to ask patients to opt in / also ask on the first visit if they want to or not) --Pt did not have her voice mail set up. Our phone system is attached to a service that monitors the times and dates and numbers of all in-going and out going calls. I have proof showing that the patent was called by our office on 6/6/17 at 11.57AM, 6/7/17 10.49AM and 7/7/17 at 5.56PM - notes on all 3 calls are that VM not set up/no answer. We also sent a text message on 6/7/17 at 1.12pm - Sparrow DentalCustom Message06/07/17 01:12 PMFrom Sparrow Dental: Appointment Reminder for 5:45pm XXXXXX today. Tried to leave vmail but it is not set up. [redacted], STOP=EndMsgs The appointment was made over 6 months ago by the patient while she was here in the office - we pre-book as we have more availability for appointments if booked in advance. We understand plans change and that not everyone can make the appointment. We do have a 24 hour cancellation fee that is signed by all patients - which we have on file for this patient. The fee varies from $25-50 depending on the reason for the appointment The patient signed the consent, although no fee is listed - she had opportunity to verify the amount - also when we leave confirmation messages it is stated the fee for less then 24hrs cancellation is X amount - of course we could not leave a voicemail. We did text . The number on file was verified when she called about her statement and on the same system that we records time/dates of calls - she has called from the number on file. In my opinion we did our best to make contact with the patient. Even though her voicemail is not set up - her text messages should work. All she had to do is call - she must have seen the missed calls from the same number. She has already requested her records and will find a new provider. We have changed our consent form to include a dollar amount for the cancellation fee. I am not going to go nuts about $50 - its a shame that the patient does not find value in our work nor the time we put in to it. She was also very rude on the phone. We have closed her account and written off the debt to us. I would hope that you pass on the information to her that I have provided as proof so that she can make sure her phone is working properly or learn how it works - it would be such a shame if she missed out on getting important information in the future [redacted] Sparrow Dental[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
TPlease be aware that as we are a dental office I must keep patient information confidential unless given a release by the patient themselves.In regards to the complaint of 'did not receive a voice mail or text ' for the appointment at 5.45pm on 6/7/17-- Pt did not opt in to receiving email from our office ( we send an initial email to ask patients to opt in / also ask on the first visit if they want to or not) --Pt did not have her voice mail set up Our phone system is attached to a service that monitors the times and dates and numbers of all in-going and out going calls I have proof showing that the patent was called by our office on 6/6/at 11.57AM, 6/7/10.49AM and 7/7/at 5.56PM - notes on all calls are that VM not set up/no answer We also sent a text message on 6/7/at 1.12pm - Sparrow DentalCustom Message06/07/01:PMFrom Sparrow Dental: Appointment Reminder for 5:45pm XXXXXX todayTried to leave vmail but it is not set up [redacted] , STOP=EndMsgs The appointment was made over months ago by the patient while she was here in the office - we pre-book as we have more availability for appointments if booked in advance We understand plans change and that not everyone can make the appointment We do have a hour cancellation fee that is signed by all patients - which we have on file for this patient The fee varies from $25-depending on the reason for the appointment The patient signed the consent, although no fee is listed - she had opportunity to verify the amount - also when we leave confirmation messages it is stated the fee for less then 24hrs cancellation is X amount - of course we could not leave a voicemail We did text The number on file was verified when she called about her statement and on the same system that we records time/dates of calls - she has called from the number on file In my opinion we did our best to make contact with the patient Even though her voicemail is not set up - her text messages should work All she had to do is call - she must have seen the missed calls from the same number She has already requested her records and will find a new providerWe have changed our consent form to include a dollar amount for the cancellation feeI am not going to go nuts about $- its a shame that the patient does not find value in our work nor the time we put in to it She was also very rude on the phone We have closed her account and written off the debt to us I would hope that you pass on the information to her that I have provided as proof so that she can make sure her phone is working properly or learn how it works - it would be such a shame if she missed out on getting important information in the future [redacted] *** Sparrow Dental [redacted]
TPlease be aware that as we are a dental office I must keep patient information confidential unless given a release by the patient themselves.In regards to the complaint of 'did not receive a voice mail or text ' for the appointment at 5.45pm on 6/7/17-- Pt did not opt in to receiving email from our...
office ( we send an initial email to ask patients to opt in / also ask on the first visit if they want to or not) --Pt did not have her voice mail set up. Our phone system is attached to a service that monitors the times and dates and numbers of all in-going and out going calls. I have proof showing that the patent was called by our office on 6/6/17 at 11.57AM, 6/7/17 10.49AM and 7/7/17 at 5.56PM - notes on all 3 calls are that VM not set up/no answer. We also sent a text message on 6/7/17 at 1.12pm - Sparrow DentalCustom Message06/07/17 01:12 PMFrom Sparrow Dental: Appointment Reminder for 5:45pm XXXXXX today. Tried to leave vmail but it is not set up. [redacted], STOP=EndMsgs The appointment was made over 6 months ago by the patient while she was here in the office - we pre-book as we have more availability for appointments if booked in advance. We understand plans change and that not everyone can make the appointment. We do have a 24 hour cancellation fee that is signed by all patients - which we have on file for this patient. The fee varies from $25-50 depending on the reason for the appointment The patient signed the consent, although no fee is listed - she had opportunity to verify the amount - also when we leave confirmation messages it is stated the fee for less then 24hrs cancellation is X amount - of course we could not leave a voicemail. We did text . The number on file was verified when she called about her statement and on the same system that we records time/dates of calls - she has called from the number on file. In my opinion we did our best to make contact with the patient. Even though her voicemail is not set up - her text messages should work. All she had to do is call - she must have seen the missed calls from the same number. She has already requested her records and will find a new provider. We have changed our consent form to include a dollar amount for the cancellation fee. I am not going to go nuts about $50 - its a shame that the patient does not find value in our work nor the time we put in to it. She was also very rude on the phone. We have closed her account and written off the debt to us. I would hope that you pass on the information to her that I have provided as proof so that she can make sure her phone is working properly or learn how it works - it would be such a shame if she missed out on getting important information in the future [redacted] Sparrow Dental[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]