Spartan Operating Company, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] THE ONLY reason I signed credit app was because I was told it was required by federal lawI recommend your location brushes up on the law.http://www.edmunds.com/car-buying/car-dealership-credit-report-scams-and-the...⇄ OFAC does not require a credit check they require additional paperworkSo either your location has misinformed people, poorly trained people, or people who wanna try and deter people from not using your financing so your location can get more $ out of the deal [redacted] assured me at least times no credit check would occurAs he is your employee your business is responsible for his actions and trainingA credit check for people who want nothing to do with ur locations financing should not be forced to go through a useless credit check to do business with youYou are not a lender you are a car storeAlso lying to someone to get them to sign something at the very least is unethical

I will reach out to the client to set up a meeting to discuss their issue and get it resolved

Signing a credit application is definitely not required by Federal Law to buy a car It is required for us to be able to pull credit As stated in the previous response, a credit check is what we feel is the most accurate way to perform the required OFAC check I again apologize for ***'s misrepresentation He has been counseled and this will not occur again I unfortunately cannot represent to the credit bureau that the credit pull was unauthorized since we do have a signed credit application I am open to discussing other potential remedies to the situation ?

I would like an explanation from the business as to why their employees are giving customers information

In regards to the complaint in question, Mr [redacted] came back on 2/4/to get his vehicle repairedComplaint solved

we will reimburse the client for the full amount

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

All-Star Honda and Mr [redacted] have come to an agreeable resolution for both parties

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Ronald *** they never did communicate what they were trying to accomplishThey knew we only wanted to lease I made it perfectly clearWhy they did what they were not authorized to do is very unprofessional to say the least to breach their clients trust to pursue their own goalThey were never authorized to pull credit for a purchase

We did not give info. This is the first time we have had a dealership not accept a maintenance plan that we sell

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. All Star Honda paid for my car to be repaired by an auto body shop.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
at this point this is an unresolvable sitationI am not happy and feel this organization has been unprofessional in the manner they handle their clients.*** *** ***

Our goal with any client is to provide all of the options to achieve the best possible financial scenario. Our managers wanted to exhaust every option possible to help Mr*** achieve the payment goal desired. It sounds as if we could have done a better job communicating what those
options were throughout the process. I apologize for us not having done that. I would like the opportunity to talk with Mrand Mrs*** to see if there is anything I can do to help them get a vehicle in the their desired payment range

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
the dealership is being disingenuous about the discussion and the time lines:The dealership never called me back for five days after I inquired about the carBy that time the car was soldthe points they are making to you never got discussedWhat they did tell me on Feb12th was due to their car fax findings they could not give me what I wanted for the car but they could work with my numbers based on seeing my trade inThey said they would call me back to discuss what capone could offer me but that I must come in to run the numbersAt that point I was waiting for them to call me back in which none of the two men mentioned in their letter ever didThey refuse to apologize or try to make up for this incredulous way of doing businessNobody called me backin five days!!! They sell the car giving me no time to respond to their said criteria from their disingenuous letter they sent youThe issue now is one of integrity and honest customer service at this point.I simply wanted to see honesty from this dealership and they would be more cautious and careful in the future on how they treat the publicThis dealership is now trying to ocver their tracks after you have contacted them and they are exaggerting the time lines and what was saidAt the end of the day I would like those two men mentioned in the leter to:apologize in writing for complete neglect in following up on the car-becasue the car got sold during this timefor the dealership admit they were wrong in the way they handled my senarioand to go a ittle over and beyond to sell me a car(how could they do this?)athey candrive my trade in car to car faxand get a sales price to include in a nerw offer for a car at their dealership)bhelp me locate a car on their lot that with an out the door price including taxtitles, gap insurance etc, in the payment for months under $a month(for to models of honda civic es models with under 25,miles on them.) This is very doableBut as I stated the service and integrity for what they say makes it difficult to return to the dealership
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
David ***

As referenced in Mr***’s complaint, his credit was pulled on 8.17.2015. Mr*** did sign an credit application that authorized us to pull his credit, hence the credit pull was not unauthorized. Our dealership runs a credit check on EVERY client that purchases a car from us,
regardless of the method of payment. With every vehicle purchase we are required to do a check to make sure the client is not on the OFAC watch list. Although some dealerships perform this check by using the client’s name, our opinion is that the most accurate way to do so is via social security number. The credit bureau service we uses performs an OFAC check with each credit report that is run. With all of that being said, I am very disappointed by the actions of our salesperson, *** ***. Based upon what Mr*** has stated in his complaint, I can understand his frustration and anger with the situation *** will be counseled and appropriately disciplined for his misrepresentation, as that is not acceptable behavior for any employee of our dealership. I have left a voicemail for Mr*** to discuss this situation with him via phone or in person. *** ***President

All-Star Honda and Mr. [redacted] have come to an agreeable resolution for both parties.

It seems as if there are 2 issues to address:1)Mr. [redacted] was engaged in negotiations on a vehicle through an online portal called Make My Deal.  Whether we are in negotiations in person, via phone or online with a client, the vehicle is still up for sale.  Mr. [redacted] was working with Mark...

McClay via the Make My Deal tool and Mr. Roger made an offer that was beyond Mark's authority to accept.  He then consulted with another manager.  [redacted], our Sr. Sales Manager, then called Mr. [redacted] to discuss the deal because Mr. [redacted] stated he wanted to get 8000 for the vehicle he was trading.  After running the Carfax on the vehicle we did not feel it was worth the money and did not accept his offer of 8000 for his vehicle, hence no deal. Within a few hours of Mr. [redacted]'s conversation with Mr. [redacted], the vehicle was sold to a client that visited our showroom.2) The Capital One pre-approval letter is sent by Capital One to current clients they feel are should be approved for up to 35,000 for a vehicle loan.  The letter clearly states that paycheck stubs, proof of residence and other documentation will need to be provided.  The letter does not guarantee 35,000 in credit.  It says up to.  The final amount is determined by income, credit, and value of the collateral as compared to the desired loan amount.  Mr. [redacted] was approved on the vehicle, but unfortunately it is sold.  We would be happy to review alternatives with Mr. [redacted].All in all, we [redacted]'t feel we have acted in bad faith.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I will reach out to the client to set up a meeting to discuss their issue and get it resolved.