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Spas N Nails Reviews (2)

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At this time, I have not been contacted by Spas N Nails regarding complaint ID...

[redacted].
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[redacted]

Review: I have been to this salon several times, been going every 3-4 weeks since I first found out about them a few months ago. Today I had an issue with both customer service and the service I received. I asked for my nails to be cut short, they cut them SO short that the skin behind my nails has been removed. It is now like when you get a burn, sore skin thats a little bloody but not really bleeding. She cut my finger and used the dirty towel that was sitting on the station to wipe the blood off of my finger. there is polish all over the backs of my nails/the cut skin on my fingers (I have pictures). I asked her to remove some of it, and she started trying to cut the skin more in those areas (where it had ALREADY been cut too short as it is). It was painful, unsanitary. Then I told her that I really did not want to pay for this service because it looked bad, it hurt, and took 2 whole hours to do it (normally should take about 30-45 mins tops). She basically told me that the reason she had to cut my fingers was because "you asked for them to be shorter".Which seems odd because Ive been getting my nails this length for 10 years and never had that problem before. She told me I could pay and come back later to get them "fixed" or I could not pay but she had to remove all the polish today, which she said took 15-20 mins. I didn't have any more time to stay today to get the polish removed, I was already 15 minutes late for what I was supposed to be doing. I told her that I would not even be able to come back until the 17th (2 weeks) and I didn't really want to be going around with my nails like this so I would rather not pay and then just come back when I can and pay then to try again. She argued with me to the point that I paid for the service. I told her that if she had just not made me pay for it, I probably would've given them another shot in a few weeks. Instead, they can have my $25, and I won't be back. The woman next to me also had her fingers cut too and they didn't change the towels or anythingDesired Settlement: I would like my money back,and I would like them to stop cutting people

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Spas N Nails regarding complaint ID [redacted].

Regards,

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Description: Nail Salons, Nail Salons (NAICS: 812113)

Address: 470 Twentyninth Pl Ct, Charlottesville, Virginia, United States, 22901

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