Spas2Order.com

We cannot waive the cancellation fee. Our sales representation DID NOT guarantee the customer that the original plumbing from the "Old" CS Series Spa Pack with different model number will align up to the "NEW" VS Series Spa Pack. All Spa Packs we sell, especially when it's a different model number, are meant for professional installation and for retrofitting (re-plumbing is required).We have reduced the cancellation fee to 15%. This is all that we can do to help the customer. An RMA has been issued to the customer, and customer agreed to the RMA terms and agreement for the return. NOTE that the authorized returning items MUST arrived at SpaGuts factory in brand new condition, and without any scratches in order to be considered for any credit.Regards,SpaGuts.com