SPC Sports

Hello,Our website only puts a hold on the funds similar to the way hotel does it when you bookWe only charge on shipmentYou order was canceled and your card was not charged

This customer received the item they paid for.I am unsure what the complaintI'm upset they filed a fraudulent credit card claim stating non receipt when the tracking information clearly shows they received the itemI will be following through with this as far as I can take it They also did not pay for shipping so I don't get the complaint about not getting it fasterIt's not like they gave extra money for expedited shipping and we didn't follow through

The buyer refused delivery, when the item is delivered back to us we will process his refund and not before Here is the tracking # showing it is still in transit and we have not received the merchandise [redacted]

Attached are screen shots, one showing an email from the customer stating on May 17th that they never received the item The other screen shot shows ***ex proof of delivery on May 4thLike I said we call every customer, and if an item is out of stock we try to get it to them as fast as possibleThis customer is trying to get a free itemThey didn't pay for shipping, shipping is free and they are using this item and have filed with the Revdex.com and their credit card company for their money backDoes that seem fair to you??

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
You have already stated all of this information and I have responded to each of your claims in previous communicationThis still does not address why the bat was not shipped for a week, why I was not contacted, and no tracking number was providedAlready proven by various reviews regarding your company, I am not the only victim of this shipping issue We are continuing to go in circles over the same issues and nothing has been justified by your company.
Regards,
*** ***

I'm working with the post office to figure out what is going onPlease be patientIt shouldn't take more than hours

The buyer refused delivery, when the item is delivered back to us we will process his refund and not before Here is the tracking # showing it is still in transit and we have not received the merchandise [redacted]

This customer received the item they paid for.I am unsure what the complaint.. I'm upset they filed a false fraudulent credit card claim stating non receipt when the tracking information clearly shows they received the item. I will be following through with this as far as I can take it They...

also did not pay for shipping so I don't get the complaint about not getting it faster. It's not like they gave extra money for expedited shipping and we didn't follow through.

Hello,Our website only puts a hold on the funds similar to the way hotel does it when you book. We only charge on shipment. You order was canceled and your card was not charged.

Attached are 2 screen shots, one showing an email from the customer stating on May 17th that they never received the item.  The other screen shot shows [redacted]ex proof of delivery on May 4thLike I said we call every customer, and if an item is out of stock we try to get it to them as fast as possible. This customer is trying to get a free item. They didn't pay for shipping, shipping is free and they are using this item and have filed with the Revdex.com and their credit card company for their money backDoes that seem fair to you??