I’m sorry *** felt the need to respond like thisAttached you will find that *** signed up for a monthly Tan on 1/20/At that time she was informed that we close at 6:00pm and last tans have to start by 5:See our schedule attached. *** was told if she called to let
us know she was running late and we were available to stay we wouldAs you can see from our sign in log, on two occasions *** signed in with plenty of time prior to us closingOn 1/27/when she arrived at 5:50 with no prior call and I was locking the door, which *** saw me from her car, parked out front in a crowded parking lot, which is crowded, due to a busy restaurant next door*** waved and a wave was returnedThinking it was just a friendly wave I turned and went into the restroom. *** returned the next day upset thinking it was done on purposeAfter talking she seemed okay and was told we would add extra tans to her monthAgain from the sign in sheet you can see *** only came back once on 2/2/but did not return again until the 2/12/which I had to close about an hour early due to a family emergencyA sign was left on the door apologizing and offering to be the next day (Saturday) for hour(Which we usually are here, only if someone schedules an appointment). *** then returned on Monday 2/Presidents Day had been posted that we would be closed that day for about two weeksUpset that we were closed she text. In that text, she explained she had come on two other occasions and didn’t come in because I was here and she was uncomfortableAnd again, I was here with others and said she was even more uncomfortable coming in. I’m confused since to my knowledge I have never met ***, for her to be uncomfortable with me over a simple miss communication over a wave, and why *** would wait until almost the end of her unused month for a refund if she was uncomfortable to come it would have been nice if she would of come back at that time to request a refundInstead of telling us now if we gave a her refund she would not write a bad reviewWhich was not seen until we went back to review the texting after receiving this letter. If *** would like to come back and see me I will be happy to pro-rate a refund from the tans she has used. Thank You,Aruba Tan
I am rejecting this response because: the writer of this response has twisted the facts and is still lying to not appear to be at fault. If she did not know who I was, why would she wave? I also arrived no later than 5:50 the few times I actually made it in the door as I had discussed prior to purchase. The day I was rejected by the "owner" I had arrived st 5:45 which was their standard business time and accepted last appointment regardless of who the client was. Also, I was always in contact with [redacted] about my concerns and gave a fair chance to make this right before having to submit a formal complaint. I want a full refund for all products purchased during this terrible experience. It is such a petty thing for them to fight over, which makes it even more important for me to resolve as bullying customers is extremely bad conduct for a small local business.
I’m sorry *** felt the need to respond like thisAttached you will find that *** signed up for a monthly Tan on 1/20/At that time she was informed that we close at 6:00pm and last tans have to start by 5:See our schedule attached. *** was told if she called to let
us know she was running late and we were available to stay we wouldAs you can see from our sign in log, on two occasions *** signed in with plenty of time prior to us closingOn 1/27/when she arrived at 5:50 with no prior call and I was locking the door, which *** saw me from her car, parked out front in a crowded parking lot, which is crowded, due to a busy restaurant next door*** waved and a wave was returnedThinking it was just a friendly wave I turned and went into the restroom. *** returned the next day upset thinking it was done on purposeAfter talking she seemed okay and was told we would add extra tans to her monthAgain from the sign in sheet you can see *** only came back once on 2/2/but did not return again until the 2/12/which I had to close about an hour early due to a family emergencyA sign was left on the door apologizing and offering to be the next day (Saturday) for hour(Which we usually are here, only if someone schedules an appointment). *** then returned on Monday 2/Presidents Day had been posted that we would be closed that day for about two weeksUpset that we were closed she text. In that text, she explained she had come on two other occasions and didn’t come in because I was here and she was uncomfortableAnd again, I was here with others and said she was even more uncomfortable coming in. I’m confused since to my knowledge I have never met ***, for her to be uncomfortable with me over a simple miss communication over a wave, and why *** would wait until almost the end of her unused month for a refund if she was uncomfortable to come it would have been nice if she would of come back at that time to request a refundInstead of telling us now if we gave a her refund she would not write a bad reviewWhich was not seen until we went back to review the texting after receiving this letter. If *** would like to come back and see me I will be happy to pro-rate a refund from the tans she has used. Thank You,Aruba Tan
I am rejecting this response because: the writer of this response has twisted the facts and is still lying to not appear to be at fault. If she did not know who I was, why would she wave? I also arrived no later than 5:50 the few times I actually made it in the door as I had discussed prior to purchase. The day I was rejected by the "owner" I had arrived st 5:45 which was their standard business time and accepted last appointment regardless of who the client was. Also, I was always in contact with [redacted] about my concerns and gave a fair chance to make this right before having to submit a formal complaint. I want a full refund for all products purchased during this terrible experience. It is such a petty thing for them to fight over, which makes it even more important for me to resolve as bullying customers is extremely bad conduct for a small local business.