The backyards of the units in this condominium community are a limited common element and the owners are responsible for lawn maintenance and upkeep as well as maintenance of the fence The overgrown property the customer refers to is NOT owned by the association and therefore the association
has no jurisdiction over the maintenance of that lot The owner may, however, trim any tree limbs from the abutting property which are encroaching on their property (at their own expense). We hope this clears up any confusion *** ***
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Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I stated before in my complaint...which it still the samelack of communication and refusal of services on maintenance requests and clarification on By-Laws, Rules and / or regulations. I am surprise that now Mulloy claims "they work at the direction of the Board Of Directors"
Regards,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not surprise that Mulloy Property Management has decided not to accept any responsibilities to my complaint and/or concerns. Their response on this letter has absolutely no merit whatsoever. I asked the property manager to address questions and concerns and this simply was never done. This is not a matter of customer satisfaction or the lack of it since it never even reached this level. I had to finally call Mulloy Property to find out why they have not responded to my request, completed maintenance request, and simply providing me with a courtesy call. To this day, there still maintenance items that have no been completed. Unless Mulloy Property operates in a different set of standards from other property management companies, their letter response is a complete joke not worthy of respect. We will never forget what type of company you are.
Regards,[redacted]
We have received your letter concerning a complaint (ID [redacted]) submitted to you on 11/15/2015 in reference to the manner in which property issues were handled.
First, we are a company that believes in proactive service with customer satisfaction as our number one goal and we regret our...
client, in this case, did not feel that had been achieved.
After reviewing the information submitted by the complainant we conducted a review of the management process in question and did not find any inappropriate action emanating from our office. We, of course, realize this is not the view of the client who filed the complaint but, nevertheless, no inappropriate action on our part was found.
In managing property we are bound by various restrictions governing releasing private information, zoning laws, legal considerations, county and city ordinances and the Bylaws or
Master Deeds that may conflict with the wishes of an individual.
In any case, we regret our client felt it necessary to file a complaint.
Sincerely,
[redacted]
As stated in our previous letter we work at the direction of the Board of Directors.
Our position on the assigned ID [redacted] case from your office remains unchanged from our initial response.
[redacted]
Mulloy Properties LLC
We are sorry to hear the owner is unhappy with the outcome of this situation. However, as the management company for homeowner’s associations, we work at the direction of the Board of Directors and within the guidelines of their governing documents. We are not the decision making body...
and have no authority to waive or reimburse late fees. The proper procedure would be for the owner to put his request in writing to us and it would be taken to the board for consideration and a written response. Thank you,
[redacted]
[redacted]
[redacted]
The backyards of the units in this condominium community are a limited common element and the owners are responsible for lawn maintenance and upkeep as well as maintenance of the fence The overgrown property the customer refers to is NOT owned by the association and therefore the association
has no jurisdiction over the maintenance of that lot The owner may, however, trim any tree limbs from the abutting property which are encroaching on their property (at their own expense). We hope this clears up any confusion *** ***
***
*** *** ***
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I stated before in my complaint...which it still the samelack of communication and refusal of services on maintenance requests and clarification on By-Laws, Rules and / or regulations. I am surprise that now Mulloy claims "they work at the direction of the Board Of Directors"
Regards,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not surprise that Mulloy Property Management has decided not to accept any responsibilities to my complaint and/or concerns. Their response on this letter has absolutely no merit whatsoever. I asked the property manager to address questions and concerns and this simply was never done. This is not a matter of customer satisfaction or the lack of it since it never even reached this level. I had to finally call Mulloy Property to find out why they have not responded to my request, completed maintenance request, and simply providing me with a courtesy call. To this day, there still maintenance items that have no been completed. Unless Mulloy Property operates in a different set of standards from other property management companies, their letter response is a complete joke not worthy of respect. We will never forget what type of company you are.
Regards,[redacted]
We have received your letter concerning a complaint (ID [redacted]) submitted to you on 11/15/2015 in reference to the manner in which property issues were handled.
First, we are a company that believes in proactive service with customer satisfaction as our number one goal and we regret our...
client, in this case, did not feel that had been achieved.
After reviewing the information submitted by the complainant we conducted a review of the management process in question and did not find any inappropriate action emanating from our office. We, of course, realize this is not the view of the client who filed the complaint but, nevertheless, no inappropriate action on our part was found.
In managing property we are bound by various restrictions governing releasing private information, zoning laws, legal considerations, county and city ordinances and the Bylaws or
Master Deeds that may conflict with the wishes of an individual.
In any case, we regret our client felt it necessary to file a complaint.
Sincerely,
[redacted]
As stated in our previous letter we work at the direction of the Board of Directors.
Our position on the assigned ID [redacted] case from your office remains unchanged from our initial response.
[redacted]
Mulloy Properties LLC
We are sorry to hear the owner is unhappy with the outcome of this situation. However, as the management company for homeowner’s associations, we work at the direction of the Board of Directors and within the guidelines of their governing documents. We are not the decision making body...
and have no authority to waive or reimburse late fees. The proper procedure would be for the owner to put his request in writing to us and it would be taken to the board for consideration and a written response. Thank you,
[redacted]
[redacted]
[redacted]